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3.3
8 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
easy online chat. professional and figured out the problem and solution quickly and efficiently.
Date of experience: July 02, 2025
Reply from headsetadvisor.com
Thank you for sharing your experience! Let us know if we can help in the future.
I had a good experience with the advisor on the chat. Didn't buy in the end as they don't ship to Mexico, but I received good advice.
Date of experience: June 23, 2025
Reply from headsetadvisor.com
Thank you for sharing your experience. Hopefully in the future we can ship to Mexico but glad we were able to provide information needed nonetheless.
I have been looking for a headset that is compatible with hearing aids for quite a while. Speaking with Drew he was very thorough in asking different questions to try to find an option that would work best. While the site did not have anything that I was looking for, he was very helpful in providing different options that could possibly work for what I need.
Date of experience: June 23, 2025
Reply from headsetadvisor.com
Thank you for sharing your experience. We wish we could have offered you a solution we provide but we're happy Drew was able to refer you somewhere else with some possible solutions! Let us know if we can assist in the future.
This company is a complete scam. You should run from them. I called and spoke with Josh about the possibility of ordering several hundred headsets, and Josh was going to send me a couple of samples, and when I had not heard anything from him, I checked back today, and some idiot said that a supervisor had contacted the authorities... These idiots have no idea what they are doing, and instead of simply saying they can't handle a large order, they come up with some nonsense, as justification for their failure... I have put six interns on the internet to spread the word on these idiots. And they have a 2.9% on here, which says it all.
Date of experience: June 12, 2025
Reply from headsetadvisor.com
Thank you for the feedback. After reviewing your inquiry, including the details provided during your conversation with our advisor, Josh, we identified several inconsistencies, such as the shipping address being a hotel, which raised concerns about the legitimacy of the order. For someone needing several hundred headsets, it's not common to not have a business shipping address. As a result, we made the difficult decision not to proceed with the request to protect our business and maintain our commitment to secure transactions.
If you have additional details to share, please contact us at info@headsetadvisor.com, and we’ll be happy to address any concerns.
i ordered a product from them, they said they were canceling the order because the prince was wrong on the site. I offered to pay any difference, i just really needed the product and they said no. Will never buy from them again.
Date of experience: May 15, 2025
Reply from headsetadvisor.com
Thank you for for sharing your experience and I apologize we fell short on this order. We'll use this feedback to improve in the future. If there's anything we can do to regain your trust in the future, please email info@headsetadvisor.com and we'll do our best to assist.
Horrible customer service. Will not accept my return for my defective headset. Selling used defective headsets as new.
Date of experience: December 05, 2024
Reply from headsetadvisor.com
Thank you for your feedback and we're sorry to hear you have a defective headset. We accept all returns within 30 days, so this must have been well outside the return period.
The good news is you are covered with a warranty from the manufacturer so please contact us and we can help ensure you get a warranty replacement at no cost.
Great company, great customer service! I've been a customer for 7 years. I appreciate how responsive they are, and they are willing to work to make sure any issues are taken care of quickly and efficiently. Great partner to have.
Date of experience: September 25, 2024
Reply from headsetadvisor.com
Thank you for your feedback and continued support. We're hoping to keep you as a customer for life! Contact us anytime we can be of assistance.
After watching some helpful videos on headsets on Youtube demonstrating noise cancellation of various headsets, I decided to buy from them on their website. I had decided on the Yealink H64 but I run Linux and Yealink USB Connect is Windows and Mac only. I reached out on the chat to get advised and was told nothing runs on Linux and they disconnected the chat when I asked them to advise me. No advise. No direction. Just dismissed and banned from chat. I'll buy elsewhere. Github has many open source projects for Yealink. I'm sure I'll find a solution there. Crap experience.
Date of experience: June 26, 2024
Reply from headsetadvisor.com
Thank you for taking the time to share your feedback, we truly value it as a chance to improve. We reached out to you directly to better understand your experience but haven’t heard back. During the chat, it sounds like we were trying to confirm your order details to assist you further, but it seems the conversation got disconnected. After reviewing our records, we couldn’t find an order matching your description from Headset Advisor. We’d love to resolve this for you, if you have an order number or more details, please let us know so we can make things right!
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