Heacock Classic Reviews 1,505

TrustScore 5 out of 5

4.8

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's staff, highlighting their helpfulness, friendliness, and knowledge. Consumers consistently mention the efficient and detailed customer service, with agents taking the time to explain coverage and answer questions thoroughly. People feel valued and well-guided throughout the entire process. The service provided is often described as quick, easy, and straightforward. Reviewers are pleased with the prices and the overall value they receive. Many customers express their intention to recommend the company to others, reflecting a high level of satisfaction and trust in the services provided.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

The response time was quick, and collecting data was straightforward. I received a quick quote that turned out to be better in the end. The paperwork was easy to sign and efficient. Overall, I receive... See more

Rated 5 out of 5 stars
Verified

Amanda was amazing. She did a very good job helping me get all the required information needed to get the policy enforce on my classic cars. As a previous Haggerty insurance customer, I can only s... See more

Company replied

Rated 5 out of 5 stars
Verified

I was able to save enough money with Heacock over my previous classic car insurance it was worth changing companies! The process was quick and easy I picked the amount of coverage I desired.

Company replied

Rated 5 out of 5 stars
Verified

After being out of town for 3 weeks I came home to mail from Florida Dept. motor vehicles informing me I had only 3 business days left to prove insurance coverage on one of my cars or my license wo... See more

Company replied


Company details

  1. #38 of 98 best companies in Insurance Agency
  2. #11 of 40 best companies in Auto Insurance Agency

Written by the company

Heacock Classic Insurance is here to provide personally tailored specialty insurance for your Antique, Classic, Collectible, Race or Exotic Collector Vehicles that are living the “Collector Vehicle Lifestyle.”


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

The response time was quick

The response time was quick, and collecting data was straightforward. I received a quick quote that turned out to be better in the end. The paperwork was easy to sign and efficient. Overall, I received good service for the price. I also appreciated the personal touch they provided regarding my classic car!ng the old timer car I had!

Date of experience: June 26, 2025

Rated 5 out of 5 stars
Verified

History & past experiences.

Date of experience: June 30, 2025

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Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars
Verified

Very Helpful

Autumn was extremely helpful and friendly. Definitely would recommend her and Heacock Classic. Thank you!

Date of experience: June 28, 2025

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Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars
Verified

Check to see if you can save hundreds

I was able to save enough money with Heacock over my previous classic car insurance it was worth changing companies! The process was quick and easy I picked the amount of coverage I desired.

Date of experience: June 18, 2025

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Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars
Verified

Easy helpful and quick

Easy helpful and quick

Date of experience: June 25, 2025

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Reply from Heacock Classic

Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.

Rated 5 out of 5 stars
Verified

Amanda is awesome

Amanda was amazing. She did a very good job helping me get all the required information needed to get the policy enforce on my classic cars.
As a previous Haggerty insurance customer, I can only say my experience with this company has been a night and day difference. The Underwriters at Hagerty Insurance have lost their minds and are more focused on premiums than they are on the car collector community. They spent two days making up reasons why my car weren’t stuck only for me to prove them wrong in every instance.

Date of experience: June 25, 2025

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Reply from Heacock Classic

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 3 out of 5 stars
Verified

It is hard to complete the process of insuring myvehicles.

It seems that they are excessive with the need of photographs. Maybe I am naive; but I am a collector of vintage vehicles and pay a pretty penny for these vehicles. I have been pretty lucky with my negations and purchased them at a price I am content with. The conditions of these vehicles will cause them it appreciates in value. Your agents will not let me insure them at a value that is higher than my purchase price, but still below the replacement value of these vehicles. i am purchasing cars & motorcycles that are hard to find and few and far between. either their color is unique, or the originality are exquisite. I have been disappointed.

Date of experience: June 15, 2025

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Reply from Heacock Classic

Thank you for sharing your feedback. We truly appreciate your passion for collecting rare and unique vehicles—it's at the heart of what we do. We understand your frustration regarding the photo requirements and valuation process. Our underwriting guidelines are designed to ensure that coverage aligns with market values and risk standards, but we also recognize that certain vehicles have qualities—like originality or rarity—that go beyond standard metrics. Your insights are important to us, and we’re sorry to hear you’ve been disappointed. We'd be glad to revisit your concerns with you directly and explore any possible solutions. Please don’t hesitate to reach out to our team.

Rated 5 out of 5 stars
Verified

Good communication is the keyr was very experienced and…


Spencer was very experienced and helpful throughout the whole process.

Date of experience: June 20, 2025

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Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars
Verified

The gentle man was patient with us and…

The gentle man was patient with us and shared with us the things we needed to know. Would love doing business with Jason going forward!

Date of experience: June 19, 2025

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Reply from Heacock Classic

Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!

Rated 5 out of 5 stars
Verified

Fidel stayed with mt request until it…

Fidel stayed with mt request until it was done.

Date of experience: June 19, 2025

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Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars
Verified

Excellent Customer Service 100%

Excellent Customer Service

Date of experience: June 17, 2025

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Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars
Verified

Kierra Henry did a fantastic job and I…

Kierra Henry did a fantastic job and I suggest she get Saint Hood.

Date of experience: June 16, 2025

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Reply from Heacock Classic

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars
Verified

Great service--thank you!

Date of experience: June 07, 2025

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Reply from Heacock Classic

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars
Verified

Cade was very friendly and helpful

Cade was very friendly and helpful. He got everything taken care of in a timely manner.

Date of experience: June 06, 2025

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Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars
Verified

Easiest process to get through

Easiest process to get through. Good rates.

Date of experience: June 03, 2025

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Reply from Heacock Classic

Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.

Rated 5 out of 5 stars
Verified

Ginger went well out of her way to…

Ginger went well out of her way to connect with me. She is kind and very professional.

Date of experience: June 08, 2025

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Reply from Heacock Classic

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars
Verified

Dakota was very friendly and efficient…

Dakota was very friendly and efficient in helping me. The process was very easy.

Date of experience: June 06, 2025

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Reply from Heacock Classic

Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.

Rated 5 out of 5 stars
Verified

Great customer service and…

Great customer service and knowledgeable. Great classic insurance market for collectors need

Date of experience: May 29, 2025

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Reply from Heacock Classic

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

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