Really disappointed with the service at…
Really disappointed with the service at Harvey Roe. They tried to charge me for an extra nights stay even though i left on the date stated in my contract. I found the emails from Lizzie especially rude and unprofessional, it also seemed as if they lacked communication within their team. I ended up contacting the deposit scheme where they agreed the agent was in the wrong and I got my money back eventually but it was a lot of stress and time arguing with the agents. Very unnecessary. DO NOT rent with this agency. I do not recommend. Even some of their reviews are fake and written by their own workers. Very bizarre!
Date of experience: February 28, 2025