A wonderful company with amazing customer service. I had an issue with the playpen having some flaws with the gate not opening properly and contact customer service. I received a reply within 24 hrs... See more
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Received package with one part with a manufacturing defect. The part had a protruding white plastic due to which it could not go inside the side joint. They arranged for a replacement in two weeks and... See more
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I love our Haarpa baby playpen. I have great peace of mind knowing that the materials are non-toxic. Originally ordered a smaller size because I didn’t want the baby’s things to take over the living r... See more
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Their customer service has been not responsive and unreachable. Perhaps they’re trying to avoid helping fulfill warranty? Part came broken and looking to replace, which they say you can by contacting... See more
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Company details
- #9 of 15 best companies in Baby Store
Written by the company
HARPPA is dedicated to providing high-quality, innovative baby products designed for safety, functionality, and style. Our product range includes cribs, bassinets, playpens, swings, strollers, and kitchen stools, all crafted to meet the needs of modern parents and their little ones.
Contact info
United States
- care@harppababy.com
- harppababy.com
4.2
Great
28 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
Missing pieces
Product is fine. But pieces were missing and when I contacted I was told that the pieces were out of stock and it would be another 2 weeks.
Date of experience: June 24, 2025
Reply from Harppababy
We’re truly sorry for the wait! Due to limited production capacity, this batch was on pre-sale, and the arrival was unfortunately delayed. We apologize for keeping you waiting and will work on improving our inventory control going forward.
If you have any other questions or need further assistance, please feel free to reach out to us at care@harppababy.com — we’re happy to help!
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Pleas give me the job
I am very intelligent boy pleas take your my job
Date of experience: June 25, 2025
Reply from Harppababy
Thank you for reaching out! If you’re interested in applying for a position with us, please kindly send your CV to marketing@harppababy.com. We look forward to reviewing your application!
A wonderful company with amazing…
A wonderful company with amazing customer service. I had an issue with the playpen having some flaws with the gate not opening properly and contact customer service. I received a reply within 24 hrs and had multiple emails with Yuri, who did everything she could to make sure a new gate was sent out asap. An extremely reputable company with great quality pieces and amazing customer service. I will definitely recommend Harppa products to anyone. My baby girl loves her playpen and its aesthetically pleasing also as an added bonus!
Date of experience: June 09, 2025
Reply from Harppababy
Thank you so much for your kind words and for taking the time to share your experience with us! 🌸
We’ve already shared your message with Yuri, and it truly made her day! She’s so glad she could help.
Wishing you and your baby girl many more happy, playful moments ahead!
Verified
Received package with one part with a…
Received package with one part with a manufacturing defect. The part had a protruding white plastic due to which it could not go inside the side joint. They arranged for a replacement in two weeks and it was in perfect condition. Thank you for the support!
Date of experience: April 24, 2025
Reply from Harppababy
Thank you for sharing your experience with us! We’re sorry again for the initial issue with the part, but we’re so glad we were able to get the replacement to you and that everything is now in perfect condition.
Verified
Nice customer service
Nice customer service, I got my product pretty on time after it’s back in stock. I only hope the wood it’s better finished considering it’s not cheap, it would’ve be way better it’s the finish is smoother and not as raw, it’s can give you splinters if you are not careful.
Date of experience: March 25, 2025
Reply from Harppababy
Thank you so much for your thoughtful feedback, I really appreciate you taking the time to share your experience.
I’m really glad to hear the product arrived on time and that you were happy with the service.
And thank you especially for pointing out the concern about the wood finish. We’re already working with our production team on improving the finishing process, and feedback like yours helps guide those improvements in a meaningful way.
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Verified
Good customer service and product
Good customer service and product. I have the swing and the pack and play and I love them both! They are a great price for the quality.
Date of experience: March 24, 2025
Reply from Harppababy
Thank you!
Verified
Excellent communication
Excellent communication! Right after ordering my item, I spoke to a representative regarding a question I had. She was very helpful. I was notified when my package was shipped and received my package quickly.
From the very beginning, I was confident that I had ordered from a company that put customers first!
Date of experience: February 22, 2025
Reply from Harppababy
Thank you for your order!
Verified
Overall seems like good quality
Overall seems like good quality. Just a smidge off balance but doesn’t seem unsafe. Would recommend.
Date of experience: December 30, 2024
Reply from Harppababy
Thank you for sharing!
Verified
Lovely product
Great product. Easy to put together. Looks great! Easy to adjust.
Date of experience: December 30, 2024
Reply from Harppababy
Thank you for sharing!
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Terrible customer service - not answering
Their customer service has been not responsive and unreachable. Perhaps they’re trying to avoid helping fulfill warranty? Part came broken and looking to replace, which they say you can by contacting them. Have not heard a single response.
Date of experience: December 12, 2024
Reply from Harppababy
I’m so sorry to hear about your experience and that we’ve let you down here. Just to confirm, have you already reached out to our support team at care@harppababy.com regarding your warranty issue? If not, feel free to email us there with the details, and we’ll make sure to prioritize your request. If you’ve already emailed us and haven’t received a response, please let me know here, and I’ll personally follow up to ensure it’s handled right away.
Verified
My experience was almost great
My experience was almost great, just I had an issue with the payment but I am satisfied with my purchase. I bought a bassinet and swing set. I haven’t open yet
Date of experience: August 25, 2024
Reply from Harppababy
Thanks for sharing! I’m sorry to hear about the payment hiccup, but it’s great to know you’re happy with your bassinet and swing set. If you run into any questions once you unpack, just shoot us an email at care@harppababy.com or drop us a message through our inbox.
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We absolutely love our playpen
We absolutely love our playpen! I love that you can make it any size you want. We have moved ours around and it’s so nice to be able to make it bigger or smaller to the fit the space needed. It’s sturdy and very well made.
Date of experience: August 29, 2024
Reply from Harppababy
So happy to hear you're loving the playpen! 😊 The flexibility to adjust the size is definitely one of the best features.
Baby playpen is amazing. Very functional
Baby playpen is amazing. The fact that its wood is incredible for my family that is trying to eliminate and avoid plastics.
Date of experience: August 23, 2024
Reply from Harppababy
That’s so great to hear! 😊 I’m really happy the wooden design works for your family—especially with avoiding plastics.
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Received our gift in a timely manner.
Received our gift in a timely manner.. there was a mixup in orders, but they were extremely helpful and timely in their response. Customer service at its best!
Date of experience: August 19, 2024
Reply from Harppababy
Thanks for sharing! 😊 Sorry again about the mix-up, but I’m really glad we could fix it quickly for you.
Safe, sturdy, and durable.
My wife, myself, and our 10 month-old son all love our HARPPA playpen. He's a wild man who absolutely loves hanging on the walls of his playpen as well as swinging on the door. We feel completely safe letting him play as this thing is STURDY. We love it so much we just ordered another one to expand it. Thanks, Harppa!
Date of experience: August 13, 2024
Reply from Harppababy
Thanks for your feedback! 😊 It’s great to hear that your little one is having so much fun with the playpen, and that you feel safe with how sturdy it is. Expanding it sounds perfect for more adventures! Enjoy!
Reply from Harppababy
Thanks for your review! 😊 We're glad to hear the assembly was easy and that you're enjoying the versatility. If you need anything, feel free to reach out!
Great quality, sturdy sleeper bassinet
Our HARPPA was a gift and it is just perfect for us, it's stylish too! We appreciate the ease of storage, and we reached out for support and received amazing customer service. Wouldn't hesitate to purchase one in the future or recommend to others.
Date of experience: August 13, 2024
Reply from Harppababy
Thank you for sharing! 😊 We're so happy to hear that the HARPPA has been a perfect fit for you and that our customer service made a great impression.
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Checks all my boxes
I have been searching for the best playpen and I believe it is this one. It is made of wood which is the best material for me than plastic or fabric, cos that means less germs. And the rails do not give off the cagey vibe like the others. Lastly, I love how I can customize and add more rail if I want a bigger space for my baby. Assembly is very easy!
Date of experience: August 12, 2024
Reply from Harppababy
Thanks for sharing! So glad to hear the wooden design works well for you, and that assembly was a breeze.
good product and fast customer service
We really like the gate as it is a very good balance in cost and quality. It fits with the current vogue of the natural wood most of our other baby products have. We also had a special request that required shipping of additional parts that was a very positive experience for us and helped a lot.
Date of experience: August 12, 2024
Reply from Harppababy
Thanks so much for the feedback! 😊 I’m really happy to hear the gate fits right in with your other natural wood baby products, and that it feels like a good balance of cost and quality. Glad we could help with the extra parts—always here if you need anything!
Fantastic Customer Support & Beautiful Playpen
We bought the HARPPA Baby Gate Playpen for our son and it's absolutely beautiful. We initially purchased the 62*47*24 inch, but then realized we actually wanted a larger space for our kiddo to play. I reached out to customer support to ask for help designing a custom size playpen for us and both Yuri and Mable were so helpful! We are so excited to assemble the larger playpen and have a safe place for our son to play as he starts to get mobile. Thanks Harppa Baby!
Date of experience: August 07, 2024
Reply from Harppababy
Thanks for the great feedback! 😊 We're so happy Yuri and Mable could help you create the perfect play space for your little one. Enjoy the new setup, and feel free to reach out if you need anything else!
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