Quoted and agreed to fit carpet but then refused
Quoted and agreed to fit carpet around September 2020, 3 months after the house was totally gutted and rebuilt, Chris the director changed his mind refuse to fulfill the quote he personally gave me, as it’s not a new build or I’m not a trade customer. I guess Chris. Certainly not fair considering my circumstance. What....? Does my builder need to call and request him to come? I wrote a lengthy email to Chris and the team pleading for them to come but I got so response what so ever so this negative feedback is deserving. In the end I used another independent carpet supplier and fitter.
Date of experience: February 19, 2021