Heritage Auctions Reviews 56

Broken sign-in, fix your website. The website does not even remember sign-in credentials so I can not make a bid. Worst site experience I have ever had.

Date of experience: June 22, 2025

A great site and transparent. The shipping is a black box though. As a UK buyer, having no option to choose shipping options is poor. I bought $130 item and paid almost the same again for shipping after two weeks of admin to ship.
There must be slower secure ways of sending an item of that value. Otherwise, no complaints.

Date of experience: May 15, 2025

I recently tried Heritage Auction for the first time. My goal was to explore selling some coins and in the second, to buy some coins. I wasn’t a good fit to sell coins because my collection is very small. That’s okay it was a clear quick answer and sometimes “no” is the answer. On the buy side, I find every element to be well functioning. The pricing for the coins at the time of bidding is clear and it’s helpful they post the “Buyer’s Premium” (BP) with every bid, that way there are no surprises. There is plenty of time to alter your bid from one bid to the next and the ability to post a “Secret Maximum Bid” is extraordinarily helpful if you can’t wait for later coins, or you can’t join until after the auction has started. Because this is my first time I have had lots of questions. Sarah Miller and the Customer Support staff are prompt to respond, and very knowledgeable.
They tell you upfront and throughout the process what their fees are. If you want a good product and good support that costs money, and you get both with Heritage Auction. If you don’t like their pricing, that’s on you, they are very transparent about their pricing.

Date of experience: May 27, 2025

I recently tried Heritage Auction for the first time. The first time to explore selling some coins and in the second, to buy some coins. I wasn’t a good fit to sell coins because my collection is very small. That’s okay it was a clear quick answer and sometimes “no” is the answer. On the buy side, I find every element to be well functioning. The pricing for the coins at the time of bidding is clear and it’s helpful they post the “Buyer’s Premium” (BP) with every bid. That way there are no surprises. There is plenty of time to alter your bid from one bid to the next and the ability to post a “Secret Maximum Bid” is extraordinarily helpful if you can’t wait for later coins, or you can’t join until after the auction has started. Because this is my first time I have had lots of questions. Sarah Miller and the Customer Support staff are prompt to respond, and very knowledgeable.
They tell you upfront and throughout the process what their fees are. If you want a good product and good support that costs money, and you get both with Heritage Auction. If you don’t like their pricing that’s on you, they are very transparent about their pricing.

Date of experience: May 23, 2025

Heritage just like many other auction houses are just looking for "easy sells" they provide nothing to the community and no interest in history. They are lazy, rude, and misinformed.

Date of experience: May 05, 2025

Good evening. I tried to access an auction today. I've been trying to enter my information for over an hour, but I couldn't. I couldn't bid on the item I wanted. I feel frustrated and incensed . I will never work with them again.

Date of experience: April 15, 2025

The fees are outrageous to begin with and then when you receive your items if they are broken they will not give you a refund. It's a complete waste of time and money. EBay is much safer and won't break the bank. Who doesn't give refunds for broken materials? It's a complete joke

Date of experience: March 23, 2025

If the object is not of interest to them, they answer you by saying they sell it on eBay, without giving you any evaluation.
I had asked for an assessment of different types of objects in each request that I sent, but it was not considered, they probably use automatic emails.
This is not very professional.

Update: Some objects need an evaluation before being sold on eBay. On eBay, everyone does their price, there are expert sellers in the field of what they sell and there are scammers. There are people who sell coins for a minting error that does not exist for 2000 € !! . I did not send you coins, I sent you objects to which you could give an approximate estimate, but since it was not of your interest you did not consider the idea of ​​helping me.

Date of experience: March 25, 2025

I recently had two foreign coin consignments in HA.com's NYINC auction in January 2025. Both coins brought much better than expected prices. A tip of the hat is due to the international coin division of Heritage (and to Al Pinkall) for facilitating this most positive outcome. Thanks Guys!

Date of experience: January 16, 2025

This was my first time selling with Heritage Auctions, and I was pleased with the results. The bidding was robust, and the proceeds exceeded my expectations.
Sarah Miller is pro and was great to work with.

Date of experience: March 10, 2025

Excellent service, as always. Sarah, at Heritage, always provides excellent service, prompt replies and helpful information and instructions. Pleasure to work with.

Date of experience: December 31, 2024

I read the reviews and not satisfied with what I was about to consign. can't afford the Bull Larkey. Dosen't sound like a safe bet. Things missing and to much S--t.

Date of experience: February 08, 2025

I bought fantastic works by Tommi Parzinger in the November 2024 design sale. Adam, Ricky, and their team were so helpful in making sure that these pieces arrived safely. Transparent, communicative, an A+ from this collector.

Date of experience: February 07, 2025

The team at Heritage Auctions is fantastic! I mainly bid on coins, and I've consigned some coins and sports-related items. Every interaction is professional, fast, and leads to great results. Sarah Miller is extremely helpful and knowledgeable on the coin side, and Lee Iskowitz and Tony Giese deserve a shout-out on the sports side. I wish I had more to consign!

Date of experience: January 23, 2025

Sarah Miller made the whole experience both informative and easy from the point of initial submission of images to physical handover and the cleaning process prior to auction.

Date of experience: December 19, 2024

Excellent auction experience. The process was easy and efficient.

Date of experience: January 06, 2025

I've been a Heritage Auctions client for decades at this point and they've always been my go-to for coin and currency transactions, both buying and selling. I don't collect 6 figure coins yet I'm on a first name basis with top management. Just a professional organization all the way around.

Date of experience: January 14, 2025

From the initial inquiry through sale the Heritage staff kept me up to date on all aspects of the auction process. They were always available to answer questions.
And finally I am delighted with results.

Date of experience: January 13, 2025

I’ve been both a buyer and seller in Heritage auctions and find them to be the premier auction house in the country. Sarah Miller specifically is professional, knowledgeable of the industry, and driven to assist the customer. I use them exclusively.

Date of experience: December 21, 2024

I regret to say that my experiences with Heritage Auction House have been deeply disappointing, and I would not recommend their services to others. Here are the key issues I’ve encountered:
1. Failure to Honor Auction Wins
I won a piece at auction for several thousand dollars, only to be told afterward that it was a “mistake” and the item was not available. An auction house’s credibility is built on the integrity of its processes—verifying items, accurately listing them, and honoring sales. Heritage had taken photos of the piece, printed it in their catalog, promoted it for months, accepted pre-bids, and finally put it up for auction. To retract the sale after it closed is inexcusable. This caused significant frustration, especially as I could have used those funds to bid on another piece instead. Their lack of accountability in this matter is alarming.
2. Unfair Double Standards
In a separate instance, I placed a pre-auction bid on an item by mistake. I realized the error and contacted Heritage before the auction date to request the bid be pulled. Unfortunately, their customer service failed to respond in time, and the bid stood. After I “won” the item, they refused to acknowledge their error or cancel the bid—even though I had reached out well in advance. Ironically, they showed no leniency here, despite failing to honor a sale when the roles were reversed in the previous instance. This double standard in their policies is both frustrating and hypocritical.
3. Misrepresentation of Items
On another occasion, I purchased a collectible item that was listed with incorrect details, specifically the year of the piece. Auction houses are supposed to set themselves apart from platforms like eBay by verifying the authenticity and accuracy of the items they sell. This kind of misrepresentation undermines their credibility and betrays the trust of their buyers.

In summary, if you’re seeking an auction house that values integrity, provides responsive customer service, and ensures accuracy in its listings, Heritage Auction House falls short. My experiences have been riddled with poor communication, unfair treatment, and a lack of accountability. I expected more from a company that positions itself as a professional auction house.

Date of experience: December 01, 2024