Verified
In my opinion, the different products I received, some were cool, unique and useful. But, I thought the price was the same for the good stuff and the not quite good worth the price products. Basicall... See more
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I purchased the tactical flashlight/stungun, worked great for about 2 weeks then flashlight quit working , stun gun still worked . So decided to see why it was rattling when shook ? Well I couldn’t be... See more
Company replied
I truly appreciated how Ms. Emily helped me with my problem of a defective Trump pen. Though it may have seemed trivial, she was really helpful and gave attention to how the problem could be solved a... See more
Verified
Terrific quality, sturdy built and top quality release/extraction mechanism. Good steel on blade, holds a sharp edge.
Company details
- #62 of 78 best companies in Sporting Goods Store
Written by the company
Gunner Gear offers the highest quality brands that experts have come to know and trust. By partnering and networking with the top companies in the industry, they've built an online reputation that is unmatched with prices that are unbeatable.
Contact info
4300 S US HIGHWAY 1 203-291 , JUPITER, FL, 33477, United States
- 888-572-8551
- support@gunnergear.com
- gunnergear.com
4.2
Great
347 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Terrific quality
Terrific quality, sturdy built and top quality release/extraction mechanism. Good steel on blade, holds a sharp edge.
Date of experience: July 07, 2025
Verified
In my opinion
In my opinion, the different products I received, some were cool, unique and useful. But, I thought the price was the same for the good stuff and the not quite good worth the price products. Basically, overall not everything was worth the subscription price.
Date of experience: July 07, 2025
Thank you all soooo much!! I love your company!!
My experience with gunnergear has always been great!! The products are outstanding!! Custer service is top notch!!
Date of experience: June 26, 2025
Verified
Excellent
I have been purchasing different products from Gunner Gear and not only the products are of excellent quality but their customer service is excellent as well.
Thank you Gunner Gear.
Date of experience: June 24, 2025
Nice products and super fast service!
I contacted Gunner Gear with a question I had about my Black Widow Blade. It was a gift and the action had stopped working causing the blade to slide freely in the handle. They replied within a few minutes with an easy reset troubleshoot and my knife is back in action! I will be back for more!
Date of experience: June 09, 2025
Enjoyed the great selection of knives!
Great selection and looked forward to each month's surprise!
Date of experience: June 17, 2025
Heartfelt appreciation
I truly appreciated how Ms. Emily helped me with my problem of a defective
Trump pen. Though it may have seemed trivial, she was really helpful and gave attention to how the problem could be solved all the way to sending a replacement to my niece who lives in California since I am from the Philippines and ordered through her. I did not expect the caring attention she gave -she has shown me what a great and reliable company you are! Thank you!
Date of experience: June 12, 2025
Great Products and Customer Service
I have made many purchases from Gunner Gear and have been really happy with them. I had two knives which quit working, so I contacted their customer support. They responded immediately and helped me get the knives replaced through the warranty. It was easy and seamless and they were a big help. I’ll hands down keep doing business with them.
Date of experience: June 09, 2025
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Stun gun/ flashlight
I purchased the tactical flashlight/stungun, worked great for about 2 weeks then flashlight quit working , stun gun still worked . So decided to see why it was rattling when shook ? Well I couldn’t believe what I saw, the battery , wires and all internal parts had 2 pieces of cardboard folded into little pieces holding everything tight together , I removed them and and all the internal parts were so loose it was a matter of time it was gonna break anyway. It looked like 6 yo put these together and hoping no one would open and see. Well I’m telling you open back end of flashlight and inspect the product , like me, you’ll be very disappointed. Let me know if this has happened to anyone else , oh called customer service and well let’s say I still have the broken flashlight .
Date of experience: March 12, 2025
Reply from gunnergear.com
Hello Steve,
Thank you for your feedback. We're genuinely sorry to hear about your experience with the flashlight. We stand by the quality of our products and regret any deviation from the standards we aim to uphold.
Please note, while we do not currently offer phone support, we respond to all email inquiries within 24–48 hours (Mon–Sat) and are committed to resolving any issues promptly. If you have not already done so, please reach out to us at support@gunnergear.com so we can assist you directly.
We are committed to issuing a working replacement or providing a full refund within the terms of our return policy. We appreciate your support of our small business and the opportunity to make things right.
Update 06/10/25
Hello Steve,
After a thorough search of our records, we have not located a completed purchase under your name or email address, which suggests the item may have been purchased from a different seller. While some third-party vendors may advertise similar products, we can only support items sold directly by Gunner Gear LLC.
That said, if you believe this was purchased through us, please reply to our email or reach out directly with your order number or any other identifying details, and we’ll be happy to look into it further.
We are a small American company that stands behind the quality of our products and our commitment to customer satisfaction. We always encourage customers to contact us directly so we can provide the support they deserve.
We hope to hear from you soon and appreciate the opportunity to assist.
Best regards,
Customer Service Team
Gunner Gear
Verified
Well packaged except one knife was not…
Well packaged except one knife was not inserted in the carton correctly and the end of the sheath had punctured the carton. One carton end is reinforced, but the other is not. The one knife of the two was inserted incorrectly.
Date of experience: June 04, 2025
Reply from gunnergear.com
Hello Gerald,
Thank you so much for your review and for bringing this to our attention. We sincerely apologize that one of the knives shifted during shipment and caused damage to the carton. While we do our best to ensure all items are packaged securely, occasionally things can shift in transit. We truly appreciate your feedback and will continue working to improve. Thank you again for your support!
Best regards,
Customer Service Team
Gunner Gear
Verified
Quick and efficient customer service
I accidentally selected some additional items onto my order. A quick email to support and those items were immediately removed. Excellent customer service!
Date of experience: June 05, 2025
Verified
Fixed technical order error
I ordered one item and a second that I clicked No thanks got put on the order. I contacted them immediately and they removed that second item and issued a refund within minutes.
Date of experience: June 04, 2025
Verified
Quality and customer service
Really enjoy the products from a quality and customer service standpoint. Durable, fair pricing, and good communication.
Date of experience: June 04, 2025
Great products and fantastic customer service
I really enjoyed the products I received in my subscription. I always felt like I got my money's worth. I needed to cancel my subscription due to financial constraints, and all it took was a simple email to cancel it. I will definitely subscribe again when things get better.
Date of experience: May 29, 2025
Ask them about the return policy
I truly believe that if you sell a product you should stand by it's performance and quality...and by that I mean at least have free returns which should include shipping labels... But Gunner Gear does not do that. So it's pretty much purchased at your own risk... because if you are unhappy about your purchase you will have to pay for the shipping fee to have it returned. And it's a strong possibility that the return shipping fee will be as much as the purchase itself.
Yeah I read your reply but still if someone is dissatisfied with the quality and the performance of anything that they purchase it seems like to me the company will stand behind that and have free shipping since I paid almost more for shipping than I did for the item. So you can say what you want to say about the what's "clearly stated" at checkout but if you stood behind your products then this wouldn't even be an issue...but like I said, you fooled me once. And as for small businesses, there are plenty that offer return free shipping. Oh and by the way as for you guys trying to see if I'm a real person or if I've done business with you guys it's evident that I have... so I'm not putting out my name and address and phone number. I'll tell you what...send me yours and we'll talk. And besides, my name and address is stuffed inside the box that I paid $30 for to return this mess to you.
Date of experience: May 24, 2025
Reply from gunnergear.com
Hello Jason,
Thank you for sharing your thoughts.
To clarify, we absolutely stand behind the quality of our products, which is why we offer a 100% no-questions-asked 30-day return policy. If any item arrives damaged or defective, we always cover the return shipping.
However, for standard returns where the item is not damaged, our policy, which is clearly posted prior to purchase, states that return shipping is the responsibility of the customer. This is standard practice for many small businesses and allows us to keep our prices competitive.
We appreciate your feedback and hope this helps clear up any confusion about our policy.
Update (05/28/25)
Hello Jason,
We appreciate you taking the time to respond. That said, our return policy, including the fact that customers are responsible for return shipping on standard returns, is clearly provided prior to purchase on our website. We make no claims to offer free return shipping, and we believe it’s unfair to attack our reputation over a policy that was fully disclosed from the beginning.
As a small business, we work hard to keep our pricing competitive and transparent. Offering both deeply discounted products and free return shipping is simply not feasible at our scale. We always stand behind the quality of our products and are happy to resolve any concerns when contacted directly.
If you’d like to discuss your order directly, we encourage you to email our support team at support@gunnergear.com.
Best regards,
Customer Service Team
Gunner Gear
absolutely fair and friendlt treatment
i purchased night vision binoculars and my credit card was charged much more than the purchase price. as it turned out somehow i ordered 4 instead of the one that i thought i purchased. called and they immediately canceled the order and my credit card was credited. i have absolutely no issues with gunner gear. i would recommend them to my friends
Date of experience: April 12, 2025
Buyer beware!
I believe this company is scam! Buyer beware! Company will initiate charges for merchandise not ordered. They claim to be a small local company but it is impossible to reach a live person or otherwise get a response from them to disuss a product or to resolve a problem. The listed phone number is automated without the ability to either reach a live person or leave a message . Simply a prerecorded message instructing the caller to use email. Have tried the "Leave Message" several times on the website, as well as sending emails to their "Support" email address. Received one automated message saying they will respond in 72 hours. That was weeks ago. I was finally filed a claim with my credit card carrier. and the outcome is still up in the air. In the meantime I am stuck with merchandise i did not order and a potential credit card charge for something I never ordered, to say nothing of the time invested and the frustration experienced in trying to resolve a problem not of my making.
Date of experience: March 21, 2025
Reply from gunnergear.com
Hello Bernhard,
Thank you for your feedback, and we're sorry to hear about your frustration.
We’ve reviewed your case and can confirm that we responded to your email request for assistance. If you haven’t seen a reply, please be sure to check your spam or junk folder, as our message may have been filtered there.
As a small business, we do not offer phone support, but we take pride in responding to all email inquiries within 24 hours during business days. If you still need help, feel free to reply to our original message or reach out again at support@gunnergear.com, and we’ll be happy to assist further.
If your issue has been resolved or you feel we’ve been responsive, we kindly ask that you consider updating or removing your review. Your feedback means a lot to us and helps support our small business.
Best regards,
Customer Service Team
Gunner Gear
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The baton flashlight was terrible
The baton flashlight was terrible, not bright at all and the lazer pointer was worthless
Date of experience: May 13, 2025
Reply from gunnergear.com
Hello Mark,
Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations.
If you're having trouble with any Gunner Gear product, including the Rebel Baton or Blue Laser, we encourage you to reach out to our support team directly at support@gunnergear.com. We stand by the quality of our gear and would be happy to assist with a replacement or refund, depending on your preference.
We appreciate your support and would love the opportunity to make things right.
Best regards,
Customer Service Team
Gunner Gear
Gap between guard and blade.
When I got my new knife, I was impressed. It was sharper than any I had ever purchased. It had good weight to it and fit well in my hand. A friend noticed that there was a small (seriously, <.5mm) gap between the base of the blade and the guard. I contacted them through their website and got a response the next day. That gap is consistent across the examples of the knife the company could find. They offered to refund my money, but I declined the offer because otherwise the knife is superb.
Date of experience: May 12, 2025
Gunner Gear Sling
Bought a single-point rifle sling from Gunner Gear and am quite pleased with it. Very well built and comfortable.
Date of experience: May 09, 2025
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