Verified
Grey.co has completely transformed the way I manage international payments. As a freelancer working with clients in multiple countries, being able to receive USD, GBP, and EUR effortlessly is a ga... See more
Company replied
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Verified
Issues that deal with foreign exchange is quite volatile. The app needs to be working 120% because any failure means loss of money. This has happened to me quite a few times but I must admit it is a l... See more
Company replied
Verified
Life has been really smooth with grey since i left chipper cash. good rate and fast transactions.I must commend the customer care team also, they are very swift at attending to issues. Thank you grey<... See more
I can’t even give Gray a one star because I sent my drivers license and my passport and they claim that it was expired and I just got it last year so it’s not expired. Someone at Gray needs to open he... See more
Company replied
Company details
- #100 of 113 best companies in Financial Institution
- #27 of 30 best companies in Money Transfer Service
- #235 of 254 best companies in Non-Bank Financial Service
- #40 of 46 best companies in Payment Service
Written by the company
As the digital economy continues to grow globally, there’s a growing demand for efficient and accessible financial solutions for digital nomads. Grey is at the forefront of providing secure and convenient global banking solutions to meet the needs of customers and businesses. Our primary focus is emerging markets, and we have created a range of services that enable individuals and businesses to own and manage their foreign bank accounts easily, including currency exchange, receiving payments from 80+ countries, and access to virtual cards. The mission is simple- to provide simple international banking to everyone, no matter where they are. That is the foundation of what we do at Grey. For us at Grey, it is beyond just building remittance solutions. We sincerely want to enhance the interconnectivity of the evolving gig economy in developing countries; improving how we deal with cross-border remittance is just one way. Our team includes some of the brightest minds from diverse backgrounds working together to build solutions that our users love. With a Money Service Business license from FINTRAC in Canada and FinCEN in the USA, Grey Inc., a company duly incorporated under the laws of Delaware, USA, is the provider of Grey’s services.
Contact info
651 N Broad Street, 19709, Middletown, United States
- support@grey.co
- grey.co
3.9
Great
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
Verified
Verified
Very bad
Very bad, you guys reversed a legitimate transfer from a friend and closed all my accounts saying I violated the terms and policies, how ?
Date of experience: July 07, 2025
Verified
Horrible Customer Care Service
Your customer care representative are horrible, the compliance team is even worse. Tell me why I made my school payments using Grey, provided the same documents for both transactions as I had to pay twice due to the limit, after waiting for an entire week, Grey approved one of the transaction and reversed the other one. Till date, they have not given me the exact reason why one payment went through despite providing the same documents. Do I need to also state that I have literally emailed everyone in Grey, from the Customer support to the verification and compliance team, and till date, no response to why I didn’t meet my payment deadline because Grey reversed my fees. They sent an automated email that I will get a response within 15 minutes from a live rep, upeh! 4 days later, no explanation from anyone. Avoid using Grey if you have an urgent payment because they will frustrate you. I initiated the payment again, as my school wants the whole fees from the same account, it’s how many days later, and Grey is still yet to give any update. They cause me so much emotional damage last week.
Date of experience: June 27, 2025
Disappointing Experience: Payment Sent Under a Third-Party Name
I sent a payment to a company from my Grey account on July 1st. Today is July 8th, and I still have not received any proper response or the required documents showing the third-party sender information.
Grey processed my payment under a different (third-party) name instead of my own, even though they should know that most banks and companies do not accept payments from third parties. Now, the company has received the funds, but they are asking for detailed sender information to verify the payment, since the payment did not arrive in my name.
I contacted Grey support several times, but every time I only got copy-paste responses telling me to “wait 24 hours.” I have been waiting for a whole week with no progress and no real support. My funds are stuck and the receiving company cannot clear the payment without the necessary information.
If you need professional and reliable payment service, think twice before using Grey. Their customer support is unhelpful, slow, and unable to resolve critical issues where the sender’s identity matters.
Date of experience: July 08, 2025
Verified
I like the way they give quick responses
I like the way they give quick responses
Date of experience: June 08, 2025
Verified
You are never stranded with grey.co,
You are never stranded with grey.co,
Date of experience: June 01, 2025
Verified
Life has been really smooth with grey…
Life has been really smooth with grey since i left chipper cash. good rate and fast transactions.I must commend the customer care team also, they are very swift at attending to issues. Thank you grey<3
Date of experience: July 08, 2025
Verified
Verified
For now let me keep enjoying Grey
For now let me keep enjoying Grey
Amazing experience
Date of experience: June 25, 2025
Verified
9 months now and no feedback on my money
I have a transaction dating back to November 2024 which till today is in limbo. Grey says it very arrived, Wise says it was delivered to Grey. Just like that, My money was lost.
Date of experience: July 08, 2025
Verified
I was able to bought stuff online
I was able to bought stuff online. Without any problems, it was a easy transaction
Date of experience: June 24, 2025
Reply from Grey
Hello Abdul,
That’s great to hear! We’re so glad you were able to make your purchase smoothly. Thanks for choosing Grey, we’re happy to make things easier for you! 🖤
Grey
Verified
My issue resolved at pace needless to…
My issue resolved at pace needless to wait long
Date of experience: July 02, 2025
Reply from Grey
Hello,
We’re happy to hear your issue was resolved quickly! Thanks for your feedback, we’re always here to help whenever you need us. 🖤
Grey
Verified
Reply from Grey
Hello,
Thank you for the kind words! We're glad you're enjoying the app and finding it fast and reliable. We appreciate your support!
Grey
Verified
Good, but slow withdraw wait times even in local currency
Date of experience: July 08, 2025
Reply from Grey
Hello Emma,
Thank you for your feedback, we’re glad you’re finding the service useful, and we truly appreciate your honesty. We understand that withdrawal speed is important, and we’re actively working to improve processing times. Thanks for your patience and for choosing Grey.
Grey
Verified
Verified
The best platform ever to solve cross…
The best platform ever to solve cross border payment. Very efficient
Date of experience: July 08, 2025
Verified
The experience is awesome and seamless
Date of experience: July 08, 2025
Verified
None competence......
I got a deposit of €120 euros and it has been denied 2 twice why is that......it's nonsense,, you allowed me use a bank why decline the money coming into it
Date of experience: July 04, 2025
Verified
Easy and fast transaction.
Easy and fast transaction.
Quick response to customer's complaint
Date of experience: July 08, 2025
Reply from Grey
Hello Alfa,
Thank you so much for your kind words! We're glad to hear that you found the transaction process easy and fast, and that our support team was responsive. We truly appreciate your feedback! 🖤
Grey
Verified
Usa account not available
They take my us account than never give me a new one also eur bank can't receive money...
Date of experience: July 08, 2025
Reply from Grey
Hello Yassir,
Thank you for sharing your experience, and we're sorry to hear about the issues you've encountered. We’d like to better understand what happened so we can assist you. Kindly send us an email at support@grey.co with the relevant details, and our team will look into it promptly.
We appreciate your patience and the opportunity to make things right.
Grey
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