Verified
All was fine until we were putting together the last of 6 chairs we bought from them. One leg on the last chair had a hole mis-drilled so it wouldn't line up for assembly. Sent specific details and... See more
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Verified
Thank you for your helpful customer service! We have been eyeing the Americana Bombay nightstands for a few months. We recently bought a brand new home and I know they will look fabulous in our bedroo... See more
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Verified
I appreciate the willingness to work with customers on a price. I did lose contact with the customer service rep for four days before I reached out again. I’m not sure what happened with that, but onc... See more
Company replied
Verified
Best prices on the internet for high quality, name brand furniture. Shipping is not the fastest or overnight because items must be secured by the manufacturer but this is reasonable and expected when... See more
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Company details
- #91 of 174 best companies in Furniture Store
- #16 of 42 best companies in Bedroom Furniture Store
- #48 of 95 best companies in Decoration and Interior Design Store
- #6 of 10 best companies in Furniture Accessories
- #12 of 29 best companies in Living Room Furniture Store
- #9 of 23 best companies in Outdoor Furniture Store
Written by the company
Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.
Contact info
265 South La Cienega Boulevard, 90211, Beverly Hills, United States
- (888)432-4477
- hello@graysonliving.com
- graysonliving.com
4.5
Excellent
852 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
waited over two years and still nothing
We ordered an expensive bed from them and they delivered to us multiple times over 2 years and always damaged and did not check first. They this last time we waited again for more than 6 months and they said it was damaged again. We asked for a total credit for this experience and their answer was they can pick up the damaged bed and give a refund. No other company would ask for a damaged item back after 2 years. Very not professional company and I would not suggest you work with them.
Date of experience: July 01, 2025
Verified
Verified
If items arrive in perfect condition, you would be ok, otherwise, good luck with customer service...
All was fine until we were putting together the last of 6 chairs we bought from them. One leg on the last chair had a hole mis-drilled so it wouldn't line up for assembly. Sent specific details and information, including photos to customer service and apparently you have to jump through all kinds of hoops to accomplish anything because I got a "canned" response to fill out a form, then wait for a review, etc....Pretty frustrating for chairs that were $500 apiece and took almost a month to arrive. We ended up just jury-rigging it since my husband is pretty handy. That was easier than trying to get reasonable help from customer service....
Date of experience: April 07, 2025
Reply from Grayson Living
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the mis-drilled chair leg and understand how frustrating this must be, especially given the time and investment involved.
We understand that our claim form and requests for details like product labels can seem like extra steps. Our intention with these is actually to streamline the process for properly logging manufacturer defects and securing the correct resolution for you. We deeply regret that this made things more difficult.
We're genuinely concerned you felt the need to "jury-rig" the chair. Even with the current fix, we'd still like to properly document this issue and explore a satisfactory resolution. Please contact us directly at csr@graysonliving.com and reference this review.
Verified
The representative was able to quickly…
The representative was able to quickly answer my question.
Date of experience: June 25, 2025
Reply from Grayson Living
Thanks for the great feedback! We're so glad to hear our representative was able to quickly answer your question. We're always here to help!
Verified
I had to call as I gave an incorrect…
I had to call as I gave an incorrect address and the woman on the phone was so helpful and updated the address.
Date of experience: June 23, 2025
Reply from Grayson Living
Thank you for your feedback! We’re glad that Rica was able to assist you quickly. Thank you for choosing and trusting Grayson Living!
Verified
Placed an order for two nightstands
Placed an order for two nightstands. Received an email later stating that the items are on back order-about six weeks out! Had I known this when placing the order I may have looked elsewhere. I think this should be disclosed at the time of purchase.
Date of experience: June 18, 2025
Reply from Grayson Living
We apologize for the unexpected delay. The items were oversold, however have expedited your request to our supervising team. Good news! We were able to secure stock on your order, and your items have shipped and are on their way to you!
Your delivery is scheduled for July 14th. Please contact us if you have any further questions.
Verified
I had difficulty placing an order…
I had difficulty placing an order because my billing address didn’t match my destination address. The person I worked with quickly help me resolve this to complete my order.
Date of experience: June 16, 2025
Reply from Grayson Living
Thank you for your feedback! We're glad our team was able to quickly assist you and resolve the issue with your order. We appreciate your support and look forward to helping you again!
Verified
Excellent selection and customer…
Excellent selection and customer service, as always. We’ve bought a lot of items from Grayson over the years and have always had a great experience.
Date of experience: June 16, 2025
Reply from Grayson Living
Thank you for your continued support over the years! We truly appreciate your kind words. It’s great to know our curated selection and service have consistently made a positive impact. We look forward to helping you find more beautiful pieces for your home!
I had a fantastic customer experience…
I had a fantastic customer experience with Grayson. We had many questions and took our time with the purchase, they educated us in full, and it was a professional execution on their end!
Date of experience: April 04, 2025
Reply from Grayson Living
Thank you so much for your kind words! We're happy to hear our team was able to guide you through the process. At Grayson, we aim to make furniture shopping a personalized and pressure-free experience, and we're glad you felt well-informed throughout.
Verified
I was not able to use a coupon code…
I was not able to use a coupon code despite receiving multiple offers nor was I able to “suggest a price” for my items- as advertised. After purchase, received an updated shipping date that was three weeks later than expected arrival. Disappointed with the process and store.
Date of experience: June 07, 2025
Reply from Grayson Living
We sincerely apologize for the inconvenience and completely understand your frustration.
We’d be happy to take a closer look at the promo codes you used. Each promotion does have specific terms, and we’re here to help clear up any confusion.
We also apologize if it was difficult to locate our price match option—it can always be found at the bottom of our website. Please know that our team is here and ready to assist you anytime.
We understand you're excited to receive your order! It's currently scheduled to ship on July 3rd. Please allow up to two additional weeks for delivery. We're doing our best to get it to you as quickly as possible.
Verified
Customer service listened and addressed…
Customer service listened and addressed all my concerns.
Date of experience: June 12, 2025
Reply from Grayson Living
That's fantastic to hear! We're really glad our team was able to all your concerns. Thanks so much for taking the time to share your positive experience.
Verified
Easy ordering at a good price
Date of experience: June 09, 2025
Reply from Grayson Living
We appreciate your feedback and hope you enjoy your purchase.
Verified
Website said 2-3 weeks to receive the…
Website said 2-3 weeks to receive the item. Now I'm told to expect 6-7??
Date of experience: June 06, 2025
Reply from Grayson Living
I understand the confusion and truly appreciate the opportunity to clarify.
The 2–3 week timeframe listed on our website refers to the estimated period for the item to ship from our vendor’s warehouse, typically, provided it is in stock.. After it ships, delivery to your home typically takes an additional 1–2 weeks, depending on your location and the selected delivery service.
Please rest assured, we’re doing our best to expedite the shipment and will keep you updated every step of the way.
Verified
Everyone has been so very helpful and…
Everyone has been so very helpful and kept me informed on the items i ordered. Grayson Living has
very well built and beautiful furnishings for your home. If your looking for something this is the place to go.
Date of experience: June 03, 2025
Reply from Grayson Living
That's wonderful to hear! Thank you for your appreciation, we'll be sure to pass your kind words on to our team.
Verified
They always have great designer…
They always have great designer merchandise for great prices!
Date of experience: June 02, 2025
Reply from Grayson Living
Thank you for your wonderful review!
Verified
Easy to work with
Easy to work with. Went out of their way to accommodate. Weren’t pushy sales people. Worked to ensure we got what we wanted.
Date of experience: May 31, 2025
Reply from Grayson Living
Thank you for your thoughtful review! Our goal is always to make the process as smooth and stress-free as possible, and it’s truly rewarding to know that our team successfully accommodated your needs. We believe in working collaboratively with our customers to ensure they get exactly what they're looking for, and your feedback confirms we’re hitting the mark.
Verified
I placed the order on May 24th
I placed the order on May 24th. It's May 31st, I have never heard from the store on the shipping date. I want to cancel the order.
Date of experience: May 27, 2025
Reply from Grayson Living
Thanks for reaching out, and we sincerely apologize for any confusion or inconvenience with your order. Upon reviewing your order with our team, we found that the following notifications were sent to your email address (please check your spam folder, just in case!):
May 26th: Order Confirmation with preliminary lead times.
May 27th: Confirmed Shipping Date of June 5th.
We understand your concerns and are here to help with any further questions or adjustments you'd like to make. Thanks for your patience and understanding.
Verified
Found the item on their website
Found the item on their website, the price was excellent and placed the order. Communication about order, shipping and estimated delivery date was terrific and meets all expectations. Excited to receive the product! Thank you.
Date of experience: May 30, 2025
Reply from Grayson Living
Thank you for your feedback. WWe appreciate your patience and will continue to keep you informed every step of the way to meet your expectations. We’re also very excited for you to receive your new product!
Verified
Ben was caring and a wonderful help
Ben was caring and a wonderful help. Thank you so much!
Date of experience: May 27, 2025
Reply from Grayson Living
Thank you for your appreciation! We'll be sure to pass your kind words along to Ben.
Verified
Thank you for your helpful customer…
Thank you for your helpful customer service! We have been eyeing the Americana Bombay nightstands for a few months. We recently bought a brand new home and I know they will look fabulous in our bedroom. We appreciate the additional pricing discount!
Date of experience: May 28, 2025
Reply from Grayson Living
Thank you so much for your kind words! The Hooker Furniture Americana Bombay nightstands are a stunning choice and will no doubt look fabulous in your bedroom. It was our pleasure to assist you and extend a special offer to help make your purchase even more exciting. Congratulations on your new home, and we look forward to helping you furnish it beautifully!
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