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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's delivery service, highlighting its promptness and the helpfulness of the drivers. Consumers also find the ordering process straightforward and the website user-friendly. People are satisfied with the quality and the variety of products. The price point is also a positive aspect for many reviewers. Consumers report positive interactions with customer service, particularly when resolving issues or making changes to orders. Reviewers value the clear communication and the company's willingness to accommodate their needs. People also appreciate the follow-up calls to ensure satisfaction after delivery. Overall, customers express high levels of satisfaction with the service and products provided.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Good products and reasonably priced delivery was on time but Please consult the buyer for delivery restrictions ie size of delivery vehicles required as my delivery driver was not a happy chap a... See more

Rated 2 out of 5 stars
Verified

The gravel we ordered was delivered but the membrane & membrane pegs were not. The Lorry driver who delivered was fantastic but we had to buy membrane & pegs elsewhere in order to finish the job durin... See more

Rated 5 out of 5 stars
Verified

Fantastic service from Gravel master. Ordered a tonne bag of panda stones. Stones were great quality and a great mix of colour. Will absolutely order from here again. Delivery was excellent, if a bin... See more

Rated 5 out of 5 stars
Verified

Very reliable and good quality. Arrived a day earlier than expected too. Delivered by Pallet company with an electric pump truck so make sure you have a flat surface ready.


Company details

  1. Landscaping Supply Store
  2. Aggregate Supplier

Written by the company

Welcome to Gravelmaster a leading supplier of decorative aggregates and landscaping products in the UK. We have extensive knowledge and experience supplying our customers in the commercial, public and private sectors. We pride ourselves in supplying our customers with a wide range of high quality products. In order to cater for our diverse customer base and their requirements we have adapted our packaged offering so our products are available in loose loads, bulk bags, palletised and even sample bags. The majority of our products are available in sample bags allowing our customers to have a taster of our products before they commit to making a purchase. We have recently introduced our Gravelmaster Calculator which gives customers confidence that when they are purchasing our products they are ordering the correct quantity they require. At Gravelmaster all our products are naturally quarried within the UK and Europe and are all of the highest quality as well as being competitively priced. To compliment our modern production and packaging facility we have a dedicated team of friendly aggregate specialists who are committed to ensuring all our customers receive a professional and reliable service. We offer a fast and efficient delivery service, delivering direct to your home from within 48 hours of you placing your order.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 73% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Delivery

The delivery driver was pleasant and tried hard to get the consignment delivered to the top of the steep drive.

Date of experience: July 05, 2025

Rated 5 out of 5 stars
Verified

Very good.

Very well priced and delivery was fast.
Driver was very helpful.
Definitely recommend.

Date of experience: July 05, 2025

Rated 5 out of 5 stars
Verified

Good products and reasonably priced…

Good products and reasonably priced delivery was on time but
Please consult the buyer for delivery restrictions ie size of
delivery vehicles required as my delivery driver was not a happy
chap as he had to reverse out of our cul de sac as his truck could not turn

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

We saved £45 using your Company as…

We saved £45 using your Company as opposed to what we had found on other sites the Moonstone was just what we were looking for and Delivery Driver was very helpful and put the Bag where I wanted it Thank You Andrew Watt

Date of experience: July 05, 2025

Rated 5 out of 5 stars
Verified

Very pleased with my gravel

Very pleased with my gravel. It arrived on time, and the driver even wheeled it down the street, as he couldn't get the lorry down.
I would definitely recommend Gravelmaster to friends and family.

Date of experience: July 05, 2025

Rated 2 out of 5 stars
Verified

Having decided to go for your ‘try…

Having decided to go for your ‘try before you buy’ I ordered a sample bag which said would arrive within 2-3 days and I would receive before your summer offers ran out. Im still waiting for it to arrive after 11 days and 2 phone calls. I decided to go ahead and order a bulk bag anyway but was disappointed with the quality as it was absolutely filthy dirty and will need so much washing. My son ordered a bag as well and his was supposed to arrive the day following mine, on the Friday. His did not arrive and was informed that it would be delivered on Monday. Very disappointing service from delivery and customer service.

Date of experience: July 04, 2025

Rated 5 out of 5 stars
Verified

First class stones

Stones delivered by a lovely, friendly driver. The bag was placed on a pallet near our gate for our convenience.
We are very pleased with this excellent product.
100% recommend buying from them.

Date of experience: July 04, 2025

Rated 5 out of 5 stars
Verified

polar white gravel

The person I spoke to was informative and was able to placed the order recording the information for where I needed the delivery to be drop off in which the diver follow the instruction well.

Date of experience: July 04, 2025

Rated 4 out of 5 stars
Verified

All was good the only thing was I had…

All was good the only thing was I had booked delivery for a the 2nd but turned up on the 1st so was lucky I was available to be at home but otherwise couldn't fault them and pleased with the gravel

Date of experience: July 02, 2025

Rated 3 out of 5 stars
Verified

The delivery was prompt

The delivery was prompt. However, the gravel does not have black stones. They are all grey& white. They only turn black when it rains only.

Date of experience: July 03, 2025

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