GrandOptical Reviews 301

Grand Optical is focused on francophones, I cannot recommend it for non-French speaking clients.

Date of experience: November 02, 2023

The nose pads on my spectacles bite deeply on the nose bridge. The staff at Grand Optical near Gare Central adjusted it and offered to clean the lens. What's more, they kindly refused payment for the service. Thank you.

Date of experience: August 17, 2024

Yann is fantastic. He is meticulous to ensure that you get the right pair of glasses. This time we got a progressive pair of glasses for my mom. He was very patience to explain how to use this new pair of glasses since it might differ due to the long and short vision. Thankful to have an optician like him. Will keep coming back!

Date of experience: February 03, 2024

I made an appointment for 11:30 to order new glasses. I arrived on time and I see 2 people waiting before me, at least an hour of waiting!
Not professional at all.
I was in a hurry because I have a lot of work and finally I wasted my time and I don't have my new glasses!

Date of experience: May 30, 2023

Got an excellent service from a very friendly staff. Can only recommend the shop in Cannes/ France

Date of experience: October 18, 2022

Un grand merci à Mamadou de Grand Optical Blagnac pour le formidable service qu’il m’a rendu. Merci pour votre savoir faire et professionnalisme. Bravo!!! Great job.

Date of experience: August 12, 2022

I bought a pair of optical glasses. Upon payment the young lady put the glasses in a cloth but not a hard case. I asked the worker for a hard case but she replied saying it does not come with a hard case. I was shocked as I have purchase all sorts of glasses from Cyprus, Turkey and London and I have never been sold a pair of glasses without a case. I was very disappointed. İt was obvious she did not want to give me a case.

I went downstairs of the mall, there was another store who sells sunglasses but no optical glasses. İnfact they reffered me to your store in the first place. I explained the issue to them and they were disgusted and shocked by the matter. They gave me a hard case for free even though I did not buy the glasses from them.

I will never return to your store as a customer and I will not recommend. I hope you will address the issue so other customers don’t experience the same thing.

Date of experience: July 18, 2022

Today I made a purchase at a store for eyeglasses and lenses. Each lenses had a cost of 190Eur (per eye excluding frames). When checking online, the same lenses had a cost of 62.50 EUR. When checking with the employee a clear answer for the price difference wasn’t given and after checking with the manager they informed me that this was due to measurements and assistance at the store. How is possible such a big difference if the same product is sold online for less 240EUR? I believe Luxembourg stores should be audited/investigated. The service at the store was good and I understand that the employees just follow the internal policies.

Date of experience: March 14, 2022

Un grand merci à Hafsa du grand optical de Beaugrenelle qui m'a réparé et nettoyé mes lunettes avec le plus grand soin!

Date of experience: January 27, 2022

Has lovely designs and great brands, but the service was way below average. The staff clearly couldn't care less if you bought a pair of glasses from them or not. I opted for Acuitis in the end because of the excellent service and friendly staff, even though the frames were more stylish in Grand Optical. For the prices they ask it is unacceptable to have such service.

Date of experience: September 27, 2021

Concerne le grand optical Velizy2: Une équipe disponible et avenante.
Une spéciale ovation à Romain, pour sa patience, sa réflexion, son écoute et son sens du service!

Smina FERRAH.

Date of experience: August 03, 2021