Grademobile Reviews 25

DO NOT USE GRADE MOBILE.
They said my phone was worth £175. I sent a pristine example of the phone leaving the screen protector and protective stickers from the factory in place. For the first time ever I removed from the case on the companies instructions. They then said the phone was worth £50 and it was damaged in your care. It was returned scratched up. Maybe so they could claim it was worth their reduced amount. CROOKS. Their Customer service said they were not responsible for the phones in their care.

Date of experience: June 20, 2025

Sent me a reduced offer saying my phone had slight scratches but can't be seen with the naked eye.
The phone is immaculate,they are just trying to rip people off.Avoid sending your phone as they are just a waste of time.

Date of experience: June 20, 2025

Order # 240407.
Really great service! Answered my questions quickly and a good settlement.

Date of experience: June 13, 2025

Had my mobile phone nearly 3 days and they did not even make me an offer due to software issues - was told there was a further 2 day delay - Asked for return so all in all a wasted week !!!!!
Do your self a favour and use Facebook Market - Sold in hours and collected.

Date of experience: May 22, 2025

Awful company They over quote so you take their offer and then they make up faults that are not true. £550 was my quote and after checking it they offered £6, brand new mobile. I have just sent to Meelie Mobile and they have stuck by the £480 quote and ready to pay out

Date of experience: May 18, 2025

WORST EXPERIENCE EVER!!! After stating transfer of funds completed and could I just leave a review asap . I have NOT received cash and they will NOT send confirmation of receipt with banking details !!! Is this even legal after you sell an item ? 😡😡😡😡😡

Date of experience: April 15, 2025

Oh dear, really must read reviews!.

Yep same as everyone else.

Should have stayed with the firm that I have always used before but thought I'd go with these people who offered £25 more as they must all be the same right?

Wrong!

Offered £100 less than they originally stated. No justification for the low revision.

I am now hoping, without, I have to say a great deal of expectation that the phone will come back relatively quickly and undamaged.

I wont use again and recommend that you don't bother.

Date of experience: January 07, 2025

I wish I read the reviews before I sent them my phone!! Please avoid!!!

Date of experience: January 06, 2025

They came out top on a price comparison website which I trusted. Sent an excellent condition phone and they told me if was in poor condition then tried to offer me £150 LESS than the original quote. Now I’ve seen the endless reviews all saying the same thing I can’t believe they’re still in business! I’ve gone on to sell my phone at £125 ABOVE what they tried to offer me, so don’t be fooled into believing their valuation.

Date of experience: December 30, 2024

Grade Mobile was listed on top of the comparison companies to recycle my phone. They stated £204 for my iPhone 12 and then offered £120 stating it wasn't in excellent condition condition, they then raised there offer to £140 which I rejected. I then decided to accept an offer from Mazuma Mobile which had offered £185 for my phone. From the time of filling online form to receiving full payment was only 4 days.

Date of experience: December 20, 2024

Crap company offered £280 for an iPhone 13 in mint condition, to then be told it was poor and £135 Absolute joke !!!!!! Waste of time & effort.

Date of experience: December 16, 2024

Stated £425 for my iPhone 14 Pro and then tried to offer £280 stating it was in poor condition when it isn’t. I took a number of photos and videos of the phone prior to sending it, so if it returns scratched up and damaged I will be taking you to the small claims court to seek the full amount advertised at the point of sending my phone to you.

Date of experience: December 13, 2024

Offer you a good buy price then lowball you when they receive the phone. Sent them an iPhone 13 and initially they offered £295 but once checked, came back offering £95.

Sent it to another company and got £255 for it

Date of experience: November 04, 2024

Exactly what other people are stating, “iPhone has 3 scratches on the screen not visible from arms length and not detectable by nail” £500 quote down to £375. JOG ON! Post my phone back I’ll get what I want on eBay. Bye.

Date of experience: October 21, 2024

I have recycled many phones and have generally had a good experience but this company is appalling!!

Firstly they reduce my offer of £295 for my unlocked IPhone 13 down to £175 explaining it’s come out as “poor” during testing. It was pretty much pristine give or take a few minor scuffs probably caused by the protective case I always had on it. No scratches on the screen or back.

I originally knocked it back as I thought it was an appalling offer but they bombarded me with emails and offered £179 which reluctantly I took due to flying out of the country and worrying would it return in time.

Secondly, their payment isn’t fast had to chase it after an apparent admin error.

Bottom line is AVOID at all costs!!

Date of experience: September 17, 2024

Avoid i sent my I phone XR to them they received it on friday & offered me £45 even though the quote stated £100. This phone was in excellent condition & had been in a 360 case since i got it. Its now Monday & even after accepting theyre pathetic offer i still havent received payment. I wish i refused the offer now & went elsewhere as everyone is saying scam website & avoid avoid avoid !!!!

Date of experience: August 02, 2024

Scam wabsite please 🙏
I order the phone which i paid excellent phone money they send me all secretches phone . Please no one use this site 🙏 .

Date of experience: July 12, 2024

Absolute joke low offers scam artists.
Will probably end up taking them to the small claims court. DO NOT USE THEM
BE WARNED.

Date of experience: July 09, 2024

Once my device was received by Grade Mobile after waiting over 4 days I was provided with a reduced offer which was almost 65% less than the amount agreed via 'Compare & Recycle' - O/No 201831.

Whilst I am sure Grade Mobile will inevitably make the point that as the valuation was obtained through a third party comparison website I would have received a more accurate assessment had I gone directly through their website - I feel that the way in which the valuation was obtained was very misleading and disreputable as there was absolutely no mention of any possible price change due to the battery being under 90% (mine was 89% and in absolute pristine condition without a mark on it - photographs and video evidence obtained prior to posting & with this being the only fault on the device report provided by Grade Mobile) during the order recycle process.

Having checked the reviews provided by other disgruntled customers via Trust Pilot, this issue has been highlighted over many months and is nothing new, so could and should have been rectified by Grade Mobile and Compare & Recycle in order that this doesn't happen to future customers.

I therefore refused the offer and am now awaiting return of my device - Waste of time.

Abysmal service - Please read the reviews before considering sending your phone off for valuation as you may be very disappointed.

Date of experience: April 18, 2024

Found via a phone recycling comparison site. Best combination of value and ratings, not the highest value but well rated. Sent my phone to them which in my option was in excellent condition, they graded it as B and offered a third less than the initial quote. The phone had been in a soft lined quadlock case since the day I got it and always had a glass screw protector on. Seems to be the type of company that reduces the offer once they have your device. Will avoid in future

Date of experience: April 15, 2024