GPS Trackit Reviews 237

If I could give this company a zero star, I would. Been with them for over two years now cameras are constantly not working. I get no notification when they stopped working they continue billing you.. when you called to speak to someone they give you the runaround Andrew the manager when I asked to speak to his supervisor he told me he could not give me their information and I’ve been calling for weeks and every time I called to speak with him to see if there’s an update on canceling my Contract. He’s always busy. The months that the cameras haven’t been working still getting billed for they’re not refunding me anything having to request every time I need a clip is not the best to check my drivers. You have to go on their app and request too many clips, their customer service is terrible and they refuse to help me speak to someone higher up Telling me that he’s going to escalate this to his supervisor but how do you escalate someone complaining about you directly to your own supervisor I strongly recommend not to use this company at all. They have zero reviews on Google. Ask one representative to where they located so I can maybe go to them and the lady told me she’s in the USA.

Date of experience: July 02, 2025

Absolutely Horrible Customer Service. I had issues with my asset tracker starter relay. It gets stuck on disable & I can't turn on my machine for hours. It happened multiple times & the latest time it did not turn on all day. They claim the issue is with installation.

They have 3rd party "certified installers" so I have to pay for a 3rd party tech to check the asset. The first time the tech said it was good, but we continued with the same issue a few weeks later. They don't care if the tech said installation was good they insist they're Trackers are not the problem.

Then Again, GPS trackit told me that installation is still the problem. The most recent time I had to rent equipment out because I could not turn on my equipment. I'm going to lose over a $1000 because of the rental & paying a 3rd party technician AGAIN.

0/10 I don't recommend. GPS Trackers will leave you stranded & they take no accountability & don't work with you at all. They don't guarantee the work of the 3rd party installer. You are on your own. Take your business elsewhere where they guarantee the tracker. Also, you have a 60-day cancelation clause. You still have to pay for the service. Your money is lost, but please find another service or they will cost you more

Date of experience: June 15, 2025

Person was very professional and patient with our questions

Date of experience: June 11, 2025

I would give them 0 stars. Liars. They charged me after cancellation and promised not to charge no more. And guess what!? They continue charging even after all promises. This is unbelievable!!!!!

Date of experience: June 11, 2025

DO NOT BUY THIS TRACKING DEVICE/SERVICE. I feel completely used and abused from this company. Oh, and you go have to love the 60-day cancellation wait time. A bunch of promises of changes with nothing done. Do yourself a costly favor and stay away. Please learn from my experience and save yourself hassle, time and money

Date of experience: June 06, 2025

Speaker was very professional and knowledgeable and answered my questions.

Date of experience: May 28, 2025

Was able to schedule a 1-1 with Savannah who was very helpful in answering all my questions that weren't covered in the webinar

Date of experience: May 28, 2025

We’ve been using GPS Trackit extensively for our fleet, and it’s been an incredible asset to our operations. The platform is easy to use and performs reliably, with just the occasional need for a quick refresh.

What truly stands out, though, is the customer support—especially from Julie. She has been absolutely amazing: incredibly responsive, always following up, and genuinely dedicated to making sure everything runs smoothly for us. Her level of service has made the onboarding and management experience seamless.

We highly recommend GPS Trackit for any business, especially those in fleet-based services.

Date of experience: May 24, 2025

This initial training session was too basic, didn't include enough info about using cameras, and trainers answer was to schedule Another, training session.
Another! ..because this one was too basic

Date of experience: May 06, 2025

They will continue charging your account 60 days after u cancel your account , it's a real scam the way they do this. I tell them that I won't be using there service because my truck broke down and still make me pay for something Im not going to used. Becarefull with this company

Date of experience: April 27, 2025

Savannah is very thorough and confirms after each topic if there are any questions. I appreciate that she shows examples and at the end ask if we have any questions even if it is not on the topic she has shown us.

Date of experience: April 24, 2025

Truly the worst costumer service in the industry
Peter Miranda the rep is so incompetent he shouldn’t be employed by them
Don’t believe anything he says unless it’s in writing
And sure don’t try a cancel. They won’t let you even per an agreement
If they get your you bank account info it’s all over. Only give them your credit card if you’re stupid enough to get stuck with them.
Am I pissed yes. I run a large company and believe in morals. This company does not so don’t get screwed like me
Go to Verizon or Linxup you’ll be so much better off

Date of experience: April 01, 2025

Great plan and support and live classes are cool

Date of experience: April 11, 2025

Simple and fast ways to improve the way we are using the app to get better results. Thank you Savannah!

Date of experience: April 10, 2025

I’m new to the ELD world. I am an owner operator and attempting to learn how to use GPS Trackit to its full potential is difficult especially as a Boomer.
I would like to learn how to use my fuel receipts and the IFTA program for my business.
Does it take care of my taxes? Does it know when I crossed state lines? Does it log my mileages

Date of experience: April 03, 2025

Training was very clear and to the point. Instructor explained setting and functions of platform very well and allowed room for questions. Overall, a very efficient and informative webinar.

Date of experience: March 20, 2025

Class was very helpful hoping to remember everything when it is time to activate the system

Date of experience: March 19, 2025

Savannah was clear and to the point. She knew there were hours and hours of information she could share but she communicated with me on what points I may need the most. She answered all of my questions and was able to go through so much needed information. Honestly, the hour spent with her was the most beneficial of my day.

Date of experience: March 18, 2025

For an old guy like myself,it was a little overwhelming for me. I will be reaching out for additional help to get acclimated.

Date of experience: March 14, 2025

Learned a lot
Thanks

Date of experience: February 24, 2025