The purchase process was fast and simple. There was a problem with the order invoice but we resolved it in a matter of minutes. The product is amazing and the quality is superb. The included softw... See more
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Verified
The max 2 I received works amazingly. My only subject of dissatisfaction is that the R1 trigger came, and still is, more clicky than it should be. Almost like it's clicking into place every time.
Company replied
Fast shipping, but the product itself is the protective case for the winmax 2 laptop which in my opinion is poorly made. Does not feel remotely durable it's flimsy. It is what it is for the moment,... See more
Company replied
Mini 4 is an AI Powerhouse! Got this for something to try portable AI with and LM Studio. 10/10 would probably am going to buy another! Seriously, a little powerful unit for what it is. Solid b... See more
Company replied
Company details
- #73 of 107 best companies in Electronics Store
Written by the company
Explore the latest GPD Handheld Gaming PCs, Ultrabooks, and Professional Netbooks at GPD Store. Discover innovative devices like the GPD Duo dual-screen laptop, the powerful WIN Max 2, and the compact WIN Mini. Enjoy fast shipping and high-quality products designed for gaming, work, and productivity. Stay ahead with cutting-edge technology and exceptional performance.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- info@gpdstore.net
- gpdstore.net
4.3
Excellent
90 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
Verified
Fast shipment, good and reliable product
Fast shipment, everything went smoothly. The oculink cable and adapter worked perfectly fine out of the box. I've tested a bunch of other cables and none of them worked as perfectly as this one.
Date of experience: June 10, 2025
Reply from GPD Store
Thank you so much for the fantastic 5-star review! We're thrilled to hear that the Oculink cable and adapter exceeded your expectations and worked perfectly right out of the box. It’s great to know that our product stood out after your experience with other cables. We truly appreciate your support and look forward to serving you again in the future!
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Verified
The device is really excellent
The device is really excellent
Also everything went very well, including the delivery logistics
Date of experience: June 05, 2025
Reply from GPD Store
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're happy with the device and that everything went smoothly, including the delivery. Your satisfaction means a lot to us, and we truly appreciate your support!
Verified
Amazing!
The device was amazing, the keyboard was amazing, the service was amazing. I just didn’t like the ONE MONTH delay, that’s all☺️. The device does last a few hrs in normal use and gets hot like the sun. But it’s perfect for students.
Date of experience: June 02, 2025
Reply from GPD Store
Thank you for the great review! We're thrilled you loved the device and service. We truly appreciate your patience with the delay and your feedback on the heat—definitely noted. Glad it’s working well for your student's needs! Feel free to contact us at support if you need any further assistance.
its amazing for travel for coding for…
its amazing for travel for coding for games also for daily rutine
Date of experience: June 15, 2025
Reply from GPD Store
Thank you for the fantastic review! We're so glad it's serving you well for travel, coding, gaming, and daily use. Enjoy! 😊🙌
Great service and quality
The purchase process was fast and simple. There was a problem with the order invoice but we resolved it in a matter of minutes.
The product is amazing and the quality is superb. The included software is simple to use and if you want to, you can tinker with the controls, processor wattage, fan speed and even automatically switch power profiles when on battery or AC/wall plug. Great stuff
Date of experience: June 08, 2025
Reply from GPD Store
Thank you so much for the 5-star review! We're glad the purchase was smooth and that the invoice issue was quickly resolved. Thrilled to hear you're enjoying the product and its features—appreciate your support!
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Verified
Although it was difficult to install…
Although it was difficult to install the LTE module, I successfully installed it and am now using LTE.
Date of experience: May 29, 2025
Reply from GPD Store
Thank you so much for your 5-star review! We're glad to hear that you were able to get the LTE module installed successfully, even if it was a bit challenging at first. It's great to know you're now up and running with LTE! If you ever need any support in the future, we're here to help.
Reply from GPD Store
We're sorry to hear about your experience. Unfortunately, we were unable to locate any recent order from you in our system. We also reached out for additional details but did not receive a response. To help resolve this, please contact our support team at support@gpdstore.net with your order information. We’re committed to assisting you and ensuring this is sorted out promptly.
Verified
Overall great service
Overall great service, even when I had to change my product shipping date due to a business trip. It’s also the only good place to get your hands on niche handheld PCs in Europe.
Date of experience: May 27, 2025
Reply from GPD Store
Thank you so much for the kind words and 5-star review! We're glad to hear you had a great experience, even with the change in your shipping date — we’re always happy to accommodate where we can. It means a lot to us that you consider us the go-to place for niche handheld PCs in Europe. Looking forward to serving you again in the future!
Verified
Wonderful power and quality + The…
Wonderful power and quality + The silence !
I should have taken the best model...😮💨🥴😭🤤🤔😬
Anyway, I obviously...and warmly 😁 ! recommend
Date of experience: May 29, 2025
Reply from GPD Store
Thank you for the fantastic review! We're so glad you're enjoying the power, quality, and especially the silence of your device! 😄
It sounds like you're already thinking about an upgrade, but we're happy to hear you're satisfied and warmly recommending us. That truly means a lot!
Looking forward to serving you again in the future!
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Verified
Reply from GPD Store
Thank you so much for the 5-star review!
We're thrilled to hear you had an awesome experience. Your support means the world to us, and we look forward to serving you again soon!
Verified
The max 2 I received works amazingly
The max 2 I received works amazingly. My only subject of dissatisfaction is that the R1 trigger came, and still is, more clicky than it should be. Almost like it's clicking into place every time.
Date of experience: May 26, 2025
Reply from GPD Store
Thank you so much for your review and for choosing the Max 2! We're glad to hear it's performing well for you overall. We’re sorry to hear about the issue with the R1 trigger feeling overly clicky — that’s definitely not the experience we aim to deliver. If it continues to feel off or affects your gameplay, please don’t hesitate to reach out to our support team. We’re here to help and want to ensure everything is working just right for you!
Thanks again for your feedback — it helps us improve!
Mini 4 is an AI Powerhouse!
Mini 4 is an AI Powerhouse!
Got this for something to try portable AI with and LM Studio. 10/10 would probably am going to buy another!
Seriously, a little powerful unit for what it is. Solid battery for 2-3 hours of heavy AI use.
Date of experience: May 31, 2025
Reply from GPD Store
Thank you so much for the amazing review! We're thrilled to hear you're loving the Mini 4 and putting it to work with LM Studio. It's awesome to know it's delivering the performance and battery life you need for portable AI tasks. We appreciate your support — and if you decide to pick up another, we’ve got you covered!
Thanks again for being part of the community! 🙌
Verified
they had a stock shortage and told me…
they had a stock shortage and told me it will be end of the month, but they managed to restock a few day before
Date of experience: May 23, 2025
Reply from GPD Store
Thank you so much for the 5-star review! We're really glad we were able to restock earlier than expected and get your order out sooner. It means a lot to us that you stuck with us through the wait — we truly appreciate your patience and support!
Enjoy your new gear, and thanks again for being part of the community!
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Verified
Great product came early
Great product came early, had a change of heart they refunded, made another order and still came early!
Date of experience: May 22, 2025
Reply from GPD Store
Thank you so much for your fantastic review!
We’re delighted to hear your order arrived early—not just once, but twice! It’s great to know we could accommodate your change of heart smoothly with a refund and a new order. Our goal is to make the whole experience as easy and hassle-free as possible.
We truly appreciate your support and look forward to helping you again anytime!
Verified
Fantastic Experience
It has an easy selection of the products. There are no complicated procedures. Thank you for the service. I am satisfied with the device which I bought. Communication has the accessibility of use.
Date of experience: May 22, 2025
Reply from GPD Store
Thank you very much for your wonderful 5-star review!
We’re glad to hear you found our product selection simple and the purchasing process straightforward. Making things easy and accessible for our customers is really important to us.
It’s fantastic to know you’re happy with your device and the communication you experienced. If you ever need anything else, we’re here to help!
Great Support
Customer support is great. They are available via email and Discord, and very responsive. I placed my order during the middle of the Trump Tariffs, and they took care of me despite the uncertainty in import taxes. They are also working diligently to minimize impact of tariffs to the customer. I had a great purchase experience and would recommend them to anyone looking for the best gaming handhelds money can buy.
Date of experience: May 09, 2025
Reply from GPD Store
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great purchase experience and that our customer support team was able to assist you effectively—especially during the uncertainty around the new tariffs situation. We truly appreciate your recognition of our efforts to minimize the impact on our customers. Your recommendation means a lot to us, and we're grateful for your support. Enjoy your gaming handheld, and don't hesitate to reach out if you ever need anything!
I bought GPD pocket 4 ryzen 9 model
I bought GPD pocket 4 ryzen 9 model. Update two to three months later. The quality is outstanding. The speakers are loud and clear. The screen is beautiful to my eyes it's an oled display I believe. its fast and powerful. I used the touchscreen and i discovered the middle mouse button on the top right is useful too! I wish i had this laptop through out college haha. I use the fingerprint unlock and makes unlocking device a breeze. Touchscreen is really nice as well.
Im still really impressed and i love pocket 4 so much. The fan kicks pretty often however and it is loud but personally i dont mind and its probably for the best to keep stuff cool.
Date of experience: April 24, 2025
Reply from GPD Store
Thank you so much for the wonderful 5-star review! We're thrilled to hear how much you're enjoying the GPD Pocket 4 and that it's exceeding your expectations. Your detailed feedback means a lot, and we’re glad the performance, display, and features are making a real difference. Thanks again for your support!
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slow.
it's been a week and the order is still not processing. maybe will change the review when I get the device.
Date of experience: April 19, 2025
Reply from GPD Store
We're very sorry for the initial delay due to an processing error in your order for the customs invoice, which we worked to resolve promptly by providing you with an updated invoice. We're glad to see that your parcel was successfully delivered on 5/5/25.
We completely understand how frustrating delays can be and, as an apology for the inconvenience, our support team sent you an email with a compensation offer. As we haven’t received a response yet, please don’t hesitate to reach out to us at support if you’d like to discuss this further or need any additional help.
We truly appreciate your patience and hope the device meets your expectations. If so, we’d be grateful if you’d consider updating your review.
Everything went wrong
Everything went wrong. I did not get any tracking number. Then the tracking information came a day after it supposed to arrive (according to tracking report). But the tracking number was also false (It did not arrive to my State yet). Now day 4 with no tracking updates and Fedex do not know it's current location is. I finally got in touch with GPD and they said wait till Monday when everyone comes back to work and they will contact me if needed. What kind of customer service is this? Did I mention that this is a gift for this coming week. I would post the emails and screen shots I have but that will take up time. GPD should upgrade my order for all this mess. I don't have my order yet. I was asked to do a survey of my experience on this order and it was removed the next day. This is the second survey they are asking me to do.
Date of experience: March 26, 2025
Reply from GPD Store
We're truly sorry to hear about the issues you've experienced with your order and the understandable frustration it has caused, especially with the timing being so important. Please accept our sincerest apologies for the inconvenience and the communication gaps along the way.
As shared in our previous email communication, we have already provided all relevant updates and actions taken in response to your support request. We sincerely apologize that you did not receive the tracking information after your order was processed. We've identified and resolved the issue that led to this.
Please note that we have fail-safe systems in place where even if our system does not send an email with your tracking number, FedEx's system will send an email once the label is created. We would also recommend checking your spam or junk folder in case the email from FedEx was filtered there, as unfortunately we have no control over their email delivery system.
Our team responded to your support inquiry on April 6th, confirming that the matter had been escalated to our logistics team and we would follow up by Monday, April 7th. Please be aware that sending multiple emails in quick succession can unintentionally delay responses, as newer emails can be pushed further down in the queue due to the structure of our ticketing system. That said, we had already initiated an investigation with FedEx from your initial contact and were awaiting their updates.
As you later noted in your follow-up on April 10th, the shipment resumed progress after being released from customs, and FedEx confirmed the parcel was available for pickup following your hold request.
To clarify, once a hold request is initiated directly with the carrier by the customer, any resulting delays or delivery issues fall outside of our control. We completely understand how this affected your experience, especially with the signature requirement and scheduling at your delivery address.
Regarding your request for complimentary accessories (such as the KVM module and stylus) at support, we regret that this could not be approved. However, as a goodwill gesture for the inconvenience, we offered a 5% discount on your next order, which you declined.
While we are unable to provide complimentary items, we remain happy to assist you in filing a delayed delivery claim. In this case, however, FedEx confirmed that the delay was due to a customer-initiated hold, which makes it ineligible for a claim.
Once again, we sincerely apologize for the trouble and appreciate your patience. Your feedback has been forwarded internally to help improve our processes going forward. If there’s anything else we can do to assist, please don’t hesitate to let us know.
Top Notch
Packaged professionally and overall a great experience with communication. Highly recommend.
Date of experience: March 20, 2025
Reply from GPD Store
Thank you for your kind words! We're glad you had a great experience, and we truly appreciate your recommendation. Enjoy your purchase!
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