Despite contacting them a couple of times about heavy items being packed on top of herbs, which then get crushed / turn black, there has been no change. Packers need training on how to pack - it's not... See more
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Review summary
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See what reviewers are saying
Verified
We’ve been really impressed with Gousto. It’s made dinner time so much easier and more enjoyable. The meals are genuinely tasty, with a wide variety of options that are easy to prepare—even on busy... See more
Company replied
Recipes are good but there is a delivery issue too frequently. Damaged items, late delivery (later than the published 8am-7pm). Takes forever to get in touch with customer services via the app. And... See more
Company replied
Verified
We absolutely love Gousto! The food is delicious, the quality of all the ingredients is excellent & it’s great value for money. The portion sizes are good too. We order 5 meals each (me, hubby & 14 y/... See more
Company replied
Company details
Written by the company
We believe home cooking is important. So we made it simple. When life gets busy, cooking’s often the first thing to go. With a Gousto recipe box, you choose recipes you’d like to cook, and we deliver the perfectly measured ingredients plus foolproof recipe cards. Create delicious, wholesome meals to share with those you love. Visit www.gousto.co.uk
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.5
Average
46K reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
Fraudulently debiting my account
Echoing Jasmin’s review regarding unauthorised payment being taken and a box delivered without my consent. This is theft, yet the staff are not interested !!
We therefore had no input into the meals we paid £71 for. When the food has arrived, the food, particularly the chicken is poor quality. Disgusting service - will also be reporting to the ombudsman.
Date of experience: July 01, 2025
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Verified
Give Gousto a go!
We absolutely love Gousto! The food is delicious, the quality of all the ingredients is excellent & it’s great value for money. The portion sizes are good too. We order 5 meals each (me, hubby & 14 y/o daughter) every fortnight, & on the weeks in between I find it a proper pain having to come up with my own meals & then go for a big shop! Maybe I should order them weekly & that’d just leave me having to sort dinners on weekends only! There’s so much to choose on the app too so we’re really spoilt for choice. Fab.
Date of experience: July 04, 2025
Reply from Gousto
Hi Laura, Thanks for letting us know about your experience with Gousto and the 5 stars! I'm really glad you've been enjoying the meals, portion sizes and the veggie meal selection! We try and offer an even variety of dishes so that people can try new things or have enough choice for what they like. Keep sharing the love! Best wishes, Carole - The Gousto Team
Every are liars..
Once again an ingredient wasn't available in my order. Also Evri driver lied about the delivery stating on tracking he was unable to deliver at 11:03. We were in and can prove he did not arrive on the Ring doorbell. Liar! Rubbish service. I have cancelled our account with Gousto. As long as Gousto use Every I will not be using Gousto!
Date of experience: July 07, 2025
Reply from Gousto
Hi Craig,
Thank you for taking the time to leave a review and for your feedback.
I'm sorry to hear you've had issues with Evri. I’d really like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact.
You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown.
If you quote this ticket reference 8819719 and my name, you’ll come through to me.
Best wishes, Jo - The Gousto Team
Recipes are good but delivery issues
Recipes are good but there is a delivery issue too frequently. Damaged items, late delivery (later than the published 8am-7pm). Takes forever to get in touch with customer services via the app. And when I got a response to today’s issue, it’s just ‘fingers crossed the meals will arrive earlier than the courier’s email says’. Enough to nudge me to a competitor. Bye, Gousto.
Date of experience: July 07, 2025
Reply from Gousto
Hi Em,
Thank you for taking the time to leave a review and for your feedback.
I'm so sorry to hear you've had issues with the delivery of your boxes. I’d really like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact.
You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown.
If you quote this ticket reference 8819710 and my name, you’ll come through to me.
Best wishes, Jo - The Gousto Team
Verified
Menu choices
If you forget to place your meal presences (as I did as I was away) they will send you their choices for you. This week 4 out of the 5 dishes are Basa fish. Not a great variety at all. Also as last week the quality/freshness of the vegetables is not brilliant.
Date of experience: July 04, 2025
Reply from Gousto
Hi Hannah,
Thank you for taking the time to leave a review and for your feedback.
We have a range of 52 different fish dishes to choose from that are made with Basa, cod, salmon, Tuna and Mackerel also prawn and crab.
To ensure you're getting the best dishes to suit your taste, I'd always recommend picking the recipes as when they are chosen on your behalf, they can be any from the menu.
If you'd like to discuss this further, please could you go to this link http://www.gousto.co.uk/get-help/contact.
You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown.
If you quote this ticket reference 8819288 and my name, you’ll come through to me.
Best wishes, Jo - The Gousto Team
Verified
Just cancelled my subscription
The meals are okay. I dislike all the packaging. Delivery is awful, and the use by dates are very short. I have now cancelled
Date of experience: July 04, 2025
Reply from Gousto
Hi Ellen,
Thank you for taking the time to leave a review and for your feedback.
I'm so sorry to hear you've had these issues. I’d really like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact.
You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown.
If you quote this ticket reference 8819137 and my name, you’ll come through to me.
Best wishes, Jo - The Gousto Team
Packers need training
Despite contacting them a couple of times about heavy items being packed on top of herbs, which then get crushed / turn black, there has been no change. Packers need training on how to pack - it's not difficult and should just be common sense. Thinking of changing to Mindful Chef.
Date of experience: July 07, 2025
Reply from Gousto
Hi Patricia,
Thank you for taking the time to leave a review and for your feedback.
I’d really like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact.
You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown.
If you quote this ticket reference 8819012 and my name, you’ll come through to me.
Best wishes, Jo - The Gousto Team
Box regularly delivered with damaged or…
Box regularly delivered with damaged or poor quality ingredients. Latest box is mostly unusable and they will only refund 40% as this is their policy. Funny that you order a set number of meals only to have to go to the shops every week to buy bits to make a meal. Shocking customer service and cancelling.
Date of experience: July 05, 2025
Reply from Gousto
Hi,
Thank you for taking the time to leave a review and for your feedback.
I'm so sorry to hear this. I’d really like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact.
You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown.
If you quote this ticket reference 8817656 and my name, you’ll come through to me.
Best wishes, Jo - The Gousto Team
Verified
Convenient, High-Quality Meals That Make Life Easier
We’ve been really impressed with Gousto. It’s made dinner time so much easier and more enjoyable. The meals are genuinely tasty, with a wide variety of options that are easy to prepare—even on busy evenings. One of the biggest perks is not having to buy loads of ingredients that just sit in the fridge and go to waste.
The subscription setup is really convenient. It’s easy to pause, switch delivery days, or swap recipes based on your schedule. Compared to other similar services we’ve tried, the quality of the ingredients and recipes from Gousto stands out. We’re really happy with it and would definitely recommend it to others looking for a simple way to eat well at home.
Date of experience: July 02, 2025
Reply from Gousto
Hi Luke,
Thank you for taking the time to leave a review and for the 5 stars!
I'm so pleased to hear you're enjoying our meals and service.
Thank you again for the great feedback.
Best wishes, Jo - The Gousto Team
Disappointing yet started so well
When we first started using Gousto it was great, really easy to follow, really tasty meals. We don't order all the time but has been really handy if we have had a busy working week. However, the last few boxes we have had I have to say that the veg or salads are not fresh, garlic that's gone brown, veg that I've had to pick through that wasn't on the turn, but.. I still gave the benefit of the doubt. The box i had last week really disappointed with the quality. Green beans mainly brown, old garlic, potatoes feeling soft and the last straw was chicken for two of the meals completely off, it absolutely stank! So baring in mind we had worked all day, it was 7pm and we then had to go to the supermarket to buy fresh ingredients to be able to eat. The dates were the 4th and 5th July so should have been fine, all four packs of chicken were very much past their sell by date. It's ok giving me a £8.50 credit but the inconvenience and poor quality of so called fresh ingredients is not acceptable and I'm in two minds to continue now even with the discounts offered.
Date of experience: July 04, 2025
Reply from Gousto
Hi Tracy,
Thank you for taking the time to leave a review and for your feedback.
I'm so sorry to hear this has happend, this isn't our usual level of service. I’d really like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact.
You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown.
If you quote this ticket reference 8816628 and my name, you’ll come through to me.
Best wishes, Jo - The Gousto Team
Stay away from Gousto- read this!!,
Gousto are sending out a delivery to me that I have not authorise, nor picked and, on top of that, even though I am registered as a pescatarian, they have included meat dishes! I emailed them when I noticed the payment being taken out of my account to tell them I didn't order this and that I am actually on holiday but they say they can't cancel the order or give me a refund. How are they getting away with this. Shocking!! I am going to escalate this to whatever ombudsman I can as I think this is happening to a lot of people who leave reviews about the poor customer service/resolution but not enough of us are taking it further and we need to otherwise nothing will change and we're just letting them take our money!
Date of experience: July 04, 2025
Reply from Gousto
Hi Jasmin,
Thank you for taking the time to leave a review.
I'm so sorry to hear this has happend, I’d really like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown.
If you quote this ticket reference 8816474 and my name, you’ll come through to me.
Best wishes, Jo - The Gousto Team
Verified
Meat wasn't very fresh this time…
Meat wasn't very fresh this time unfortunately. I'll give it another chance but if there is such short dates again im going to cancel my subscription.
Date of experience: July 02, 2025
Reply from Gousto
Hi Cathy,
Thank you for taking the time to leave a review and for your feedback.
I'm so sorry to hear the meat wasn't as fresh as you'd like. When picking the meals, the use within dates are shown just underneath the picture, and this can help when choosing which day you would like to use your recipe on to ensure it's still within date.
If you would like to discuss this further, could you please go to this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown.
If you quote this ticket reference 8815521 and my name, you’ll come through to me.
Best wishes, Jo - The Gousto Team
Missing items from Gousto delivery!
I have ordered a few boxes from Gousto and been very happy with the quality and accuracy of what was delivered. 1 box had a missing ingredients or two but luckily I was able to replace these myself from my own store cupboard. But the number of missing items from my latest box has been ridiculous. I don’t know how it got through quality control! Maybe such a thing does not exist at Gousto which would explain a lot! Yes, if you select the missing items on your account page, they refund you for that specific ingredient but that doesn’t account for the inconvenience it causes.
With my latest box I was not able to replace the missing items and had to go the supermarket - which defeats the so called convenience of meal box delivery in the first place!
Really disappointed and put off from making any future orders.
Date of experience: July 05, 2025
Reply from Gousto
Hi Andrea, Thanks for taking the time to leave a review of your experience. I'm glad to hear you've been pleased with the quality of the ingredients and accuracy of what's in your box. However, it is disappointing to hear you feel a bit let down recently, having had some issues with missing ingredients. We do our best to try and ensure every box is perfect, and we do have a quality control team in the warehouse; however, despite the best efforts of our wonderful warehouse team, unfortunately, missing ingredients can happen from time to time. We can of course appreciate just how frustrating and inconvenient it is when ingredients are missing, and we really do apologise for this! We greatly appreciate the feedback on this, it helps us to be the best we can be, so thanks again for taking the time to share your Gousto experience. Best wishes - Adam, The Gousto Team
DO NOT USE GOUSTO!!
DO NOT USE GOUSTO!!! Absolute joke…..
I am disabled so I thought Gousto would be ideal for me, as I can not walk or stand for any amount of time. The box arrived supposedly containing all ingredients for 5 meals.
No..It was missing numerous ingredients in all the recipes meaning I could not make a single meal from the box. I phoned up…they were completely belligerent and indifferent to my problem refunded me £8 and told to go buy the missing ingredients?! Tough. Deal with it. We can’t do anymore and hung up!!
Real nice!!
Date of experience: July 05, 2025
Reply from Gousto
Hi Martin, I'm disappointed to hear you've not had a good experience with us. I’d like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference ‘8814990' we can have a look into your issues and see what can be done to put this right! Best wishes - Adam, The Gousto Team
Verified
Recipes are always tasty and most are…
Recipes are always tasty and most are easy to follow.
Ideal for anyone who works fulltime and hates the decisions of what to make for tea.
Date of experience: July 01, 2025
Reply from Gousto
Hi Sue,
Thank you for leaving this 5-star review.
We really appreciate your feedback!
Best wishes,
Sophia - The Gousto Team.
Verified
Food is amazing
Food is amazing. Had an issue with DPD, but not your fault.
Date of experience: July 01, 2025
Reply from Gousto
Hi Kate,
Thank you for leaving this 5-star review.
We really appreciate your feedback!
Best wishes,
Sophia - The Gousto Team.
Verified
Reply from Gousto
Hi Mrs Bloomfield! Thanks so much for taking the time to leave your review. It's great to hear you've been pleased with the recipes and quality of ingredients. Thanks again for sharing your experience, we really appreciate it! Best wishes, Adam - The Gousto Team
Verified
Lovely to try so many different…
Lovely to try so many different recipes. Perfect for me being on my own.
Date of experience: July 01, 2025
Reply from Gousto
Hi Mrs Moody, Thanks so much for taking the time to leave your review. It's great to hear you've been pleased with everything so far and that you're finding plenty of choice in the range of meals we offer! Thanks again for sharing your experience, we really appreciate it! Best wishes, Adam - The Gousto Team
Very poor customer service from Gousto.
Very poor customer service from Gousto.
Box was received with all of the one corner from top to bottom ripped open.
Contacted them and was quoted a ticket number 8810438.
Sent them photo's via e mail and no reply at all.
Stay clear
Date of experience: July 03, 2025
Reply from Gousto
Hi Craig, I'm disappointed to hear you've not had a good experience with us. I’d like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference ‘8812760' we can have a look into your issues and see what can be done to put this right! Best wishes - Adam, The Gousto Team
Cancelled my subscription, charged for a box months later
Cancelled my subscription in Feb only to be charged and sent a box at the start of July. Customer services were hopeless consistently saying I placed the order before then cancelling my subscription. No explanation as to how there was a 5 month break in the subscription. No attempt at looking into a fraudulent transaction. At most I was offered a 20% discount on the order. AVOID.
Date of experience: July 04, 2025
Reply from Gousto
Hi Jordan, I'm disappointed to hear you've not had a good experience with us. I’d like to discuss your comments further, so could you please go to this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference ‘8812562' we can have a look into your issues and see what can be done to put this right! Best wishes - Adam, The Gousto Team
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