Verified
Bought a graphics card that turned out to have artifacting issues right out of the box. Superfrustrating, but I reached out to customer support, and they actually handled it really well. Sentin a re... See more
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
I needed to replace my monitor urgently as mine got water damaged accidentally and I couldn’t stop working for long. Ordered online from Goto Direct and got it delivered on time. Excellent service.
Verified
Ordered a mouse pad but got a mouse instead. Called their customer service and placed a complaint. They resolved the complaint within 2 days and I got the ordered mouse delivered in perfect condition.... See more
Verified
We have ordered a few PCs and peripherals for our small business from Goto Direct, and the service has been great. Delivery was on time, everything was well-packed, and they even helped us pick the be... See more
Company replied
Company details
- #41 of 66 best companies in Computer Accessories Store
- #3 of 3 best companies in Computer Networking Center
- #14 of 19 best companies in Computer Store
- #4 of 4 best companies in Drives and Storage Service
- #8 of 9 best companies in Hardware Accessories Store
- #3 of 3 best companies in Printer and Scanner Store
Written by the company
Goto Direct is a fully-fledged electronics e-retailer to fulfill the ever-expanding tech needs of the world. We offer a vast range of computer hardware from the best brands for our customers. Although Goto Direct is based in the US, our services are not limited to a single country, rather, we have delivery facilities situated all over the planet.
Contact info
111 N. Market Street Suite 373, 95113, San Jose, United States
- 8882034073
- support@gotodirect.com
- gotodirect.com
4.4
Excellent
26 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
I am a hardware repair trainer and
I am a hardware repair trainer and I browse through different computer hardware sites to find parts or accessories for my projects. Goto Direct has always been helpful for me to find the best possible option, especially with refurbished ones. Happy with their deals and prices.
Date of experience: March 12, 2025
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Verified
I needed to replace my monitor urgently
I needed to replace my monitor urgently as mine got water damaged accidentally and I couldn’t stop working for long. Ordered online from Goto Direct and got it delivered on time. Excellent service.
Date of experience: April 18, 2025
Verified
Ordered a mouse pad but got a mouse
Ordered a mouse pad but got a mouse instead. Called their customer service and placed a complaint. They resolved the complaint within 2 days and I got the ordered mouse delivered in perfect condition.
Date of experience: April 04, 2025
Verified
Bought a graphics card that turned out…
Bought a graphics card that turned out to have artifacting issues right out of the box. Superfrustrating, but I reached out to customer support, and they actually handled it really well. Sentin a replacement quickly with no extra fees. I’ll admit I was annoyed at first, but the way they resolved it earned my trust. Accidents happen—it’s how a company deals with them that matters.
Date of experience: April 24, 2025
Verified
Picked up a new SSD and a PSU during
Picked up a new SSD and a PSU during a sale—great prices, no doubt. The parts are legit and work great, but I had a small issue with my order confirmation email. Took customer support over 24 hours to respond, which isn’t terrible but could be quicker. Still, my order arrived on time, and everything runs smoothly, so overall, a good experience.
Date of experience: April 10, 2025
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Verified
I just got the GPU heatsink
I just got the GPU heatsink for my system and though it is refurbished, it is perfect for me in terms of functionality, compatibility, and pricing. I plan to order from them again.
Date of experience: March 12, 2025
Verified
So I have been on the lookout for a
So I have been on the lookout for a site that would be trustable for my repair store in California, and Goto Direct has proved itself for me. They offer great pricing and I am also able to find old parts in their refurbished category.
Date of experience: March 12, 2025
Verified
I’m so grateful for their expertise
I’m so grateful for their expertise. They helped me choose the right product for my needs, and it works perfectly.
Date of experience: November 12, 2024
Reply from Goto Direct
Thank you for your kind words! We're glad our expertise helped you find the right product, and we appreciate your trust in us. Looking forward to serving you again
Verified
Their team helped me choose the perfect
Their team helped me choose the perfect product for my needs. I’m so grateful for their expertise and patience.
Date of experience: February 01, 2025
Reply from Goto Direct
We're so glad we could help you find the perfect product! Thank you for your kind words and support
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Verified
Goto Direct offers great prices on tech…
Goto Direct offers great prices on tech products without compromising on quality. I purchased a laptop stand and a wireless mouse, and both are working perfectly. Highly satisfied!
Date of experience: July 12, 2024
Reply from Goto Direct
Thank you for your feedback! We're glad you're happy with your purchase and our quality. Enjoy your new gear!
Verified
I recently bought an external hard…
I recently bought an external hard drive from Goto Direct, and I’m extremely satisfied with the purchase. The transfer speeds are fast, and the build quality is solid. Shopping on their website was a breeze, and delivery was right on time. Great experience overall!
Date of experience: June 20, 2024
Reply from Goto Direct
Thank you for your feedback! We're glad you had a smooth shopping experience and are happy with your purchase. Enjoy your new external hard drive!
Verified
I recently bought an external hard…
I recently bought an external hard drive from Goto Direct, and I’m extremely satisfied with the purchase. The transfer speeds are fast, and the build quality is solid. Shopping on their website was a breeze, and delivery was right on time. Great experience overall!
Date of experience: September 11, 2024
Reply from Goto Direct
Thank you for your feedback! We're happy to hear you're satisfied with your purchase and had a smooth shopping experience. Enjoy your new hard drive!
Verified
Got a new external hard drive for…
Got a new external hard drive for backups, and I’m very satisfied. Fast transfer speeds and solid build quality. Goto Direct made the purchase easy.
Date of experience: May 16, 2024
Reply from Goto Direct
Glad to hear you're happy with your new hard drive! Thanks for choosing Goto Direct—we appreciate your support!
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Verified
Needed a replacement power adapter for…
Needed a replacement power adapter for my laptop, and Goto Direct had exactly what I needed. Quick shipping and great pricing.
Date of experience: September 05, 2024
Reply from Goto Direct
Glad we could help! Thanks for your support—we appreciate it!
Verified
We have ordered a few PCs and…
We have ordered a few PCs and peripherals for our small business from Goto Direct, and the service has been great. Delivery was on time, everything was well-packed, and they even helped us pick the best models for our needs. Their support team is responsive, and pricing is very reasonable. I highly recommend them for anyone looking for business tech solutions.
Date of experience: May 12, 2024
Reply from Goto Direct
Thank you for your trust and recommendation! We're glad we could support your business with quality products and great service. Looking forward to serving you again!
Verified
I ordered a hard drive from Goto Direct…
I ordered a hard drive from Goto Direct because my old one crashed. The refurbished one I got worked great and saved me a ton of cash. Shipping was quick, and the packaging was good enough to keep it safe. Honestly, I’m a fan of their deals now. Will definitely keep them in mind for future tech needs.
Date of experience: March 06, 2024
Reply from Goto Direct
Thank you for your support! We're glad the hard drive worked well for you and that you enjoyed the savings. Looking forward to serving you again in the future!
Verified
Initially
Initially, I had problems in getting quick responses for my delayed delivery but they responded to me quite well, in a professional way. I am going to buy a few refurbished laptops from them next time for my office.
Date of experience: August 13, 2024
Reply from Goto Direct
We apologize for the inconvenience caused earlier, but we’re glad we could address your concerns accordingly. Thank you for trusting us! Looking forward to serving you again.
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I had a rough experience with another…
I had a rough experience with another company before finding this one, so I was a bit hesitant. But support team made it all better, he got everything shipped and to us in just three days! Great price, great service, and super fast delivery. Thanks a lot!
Date of experience: January 01, 2025
Reply from Goto Direct
Thank you for trusting us despite your previous experience elsewhere! We’re thrilled our support team could deliver fast and provide a smooth service. Your kind words mean a lot, and we look forward to serving you again!
Invited
There customer support is great
There customer support is great but, got the delivery bit late then expected.
Date of experience: August 14, 2024
Reply from Goto Direct
We're glad you had a positive experience with our customer support. We apologize for the delay in delivery and appreciate your patience. We'll work on improving our shipping times.
Invited
The hard drive.
The hard drive I was looking for was bit outdated and rare to find, and they only had a few of them, but upon my request, they arrange arround 30 plus hardrives in just 2 days of timeperiod, highly recommended.
Date of experience: August 15, 2024
Reply from Goto Direct
We're glad to hear our customer support met your expectations and that we could quickly arrange the hard drives you needed. We appreciate your recommendation and look forward to serving you again!
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