TeamUp Reviews 58

We have been with Team Up for many years now, I think over 7, and they are brilliant. I absolutely love the platform, how client details are presented, how I can easily set up classes and courses and have a timetable and booking system that takes care of itself. Plus the support is fantastic. They are always there for us to help us get the most out of the platform. I highly recommend Team Up for all gyms, exercise, yoga and wellness practitioners.

Date of experience: May 08, 2025

used to book a few classes. Process was easy and quick and I get reminders for each class.

Date of experience: April 04, 2025

Received first class support from Stuart when I had some problems with my account, including a personal Zoom call and full follow up.

Date of experience: April 02, 2025

Great Service
I have found the overall customer service experience very good. My questions were answered fully and the areas I was still unsure of, the team were patient with going through as many times as I needed. I find the on-line booking and payment set ups really straight forward and has saved my valuable admin hours, of which I can now spend on building my business.

Date of experience: March 28, 2025

A Godawful experience.
A perfect example of how to make a simple joining and booking process a massively time-wasting and excruciating experience.
The worst thing that happened to my sports club provider.

Even as the ‘family manager’ I am unable to unsubscribe from a membership on the main website - numerous emails and calls to no avail.
The App is even worse - pitiful.

Date of experience: February 28, 2025

I have been using TeamUp for years now as unfortunately the studios I book classes at have been using it. The app and website are incredibly buggy, and often doing anything simple requires so many steps. The platform feels dated and not slick at all, and the app even worse. I regularly just don’t get emails for classes I’ve booked, and the studio and I have all the right things turned on. When this happens I’ve had to reach out to TeamUp support who do not actually read your requests and try to dismiss you as quickly as possible. Additionally, they’ve told me there were internal issues as to why I wasn’t getting emails that only they can fix so I have to email them anytime it just suddenly happens. Not a great model. If you can use a different platform, your customers will thank you for it.

Date of experience: January 27, 2025

I have had experience with a handful of management platforms and I don't know how it was rated so high. With the exception of some things being good (but then again all of these platforms have the most basic features that function well). I have been duped. This is the worst most unuser friendly, confusing one I have ever used. It has caused me to waste an amazing amount of time troubleshooting. I believe I have lost many potential customers do to it's convoluted process, and the widget that you can imbed on your website is so glitchy and not designed well that customers don't understand how to navigate it. Very disappointed.

Date of experience: January 12, 2025

Not great, very expensive and half the functions dont work properly. They falsely sell it up to you when signing up.

It has to be one of the most user unfriendly bits of software out there.

Date of experience: December 06, 2024

Been with Team up for over 10 years - and up until now have been really quite impressed with their service and responsiveness....until now.
Been weeks now since I reported that something seemed to have gone wrong with the system when students booked a 6 week course but hadn't paid. Previously, any student who didn't have a membership for which allowed attendance at the course showed as owing in the calendar - meant when they did pay all I had to do was click the button next to their name, confirm their payment and voila! Sorted.
No longer...Now takes HOURS to go back into each individual student who has paid - from a simple two click process it's become an interminable one....
It worked FINE for over 10 years! Don't tell me it isn't a simple fix....
Reported WEEKS ago.
Fobbed off.
Will be looking for another system.

Date of experience: October 07, 2024

Always reliable and does what it says it will do!

Date of experience: April 23, 2023

Amazing software with top customer service. It helped me level up my business and management to a new level. Highly recommend

Date of experience: February 11, 2023

Fantastic app for any business looking an effective booking system

Date of experience: January 12, 2023

Brilliant Software for your gym. Booking, payments and memberships made easy and accessible. Highly recommended.

Date of experience: December 15, 2022

Very professional, helpful staff. Teamup has changed how we run our business for the better - easier bookings, better payment processing and higher customer satisfaction. It has been a game changer for our coaching business.

Date of experience: September 11, 2022

Easy to navigate with excellent support that is quick and efficient.

Date of experience: September 23, 2022

Having had experience of other booking systems the pricing of this is great value for money
Reliable bookings , on demand features I can offer my clients too. Easy to use app for both my studio and clients too
I highly recommend Go team up.

Date of experience: September 23, 2022

It's not just the product, which is great, its the team behind Teamup that made us choose them as our booking system provider. We've been with them many years now since we moved from the stupidly expensive and ever increasingly expensive MindBody. Teamup run their business with the same values of customer experience that we do. They operate a wish list and so many times, things we have asked for as we grow our business and need more tools become reality. They consult with their customers all the time as well as offering us ways to improve our services to our customers. It makes for the perfect partner for anyone looking for an online booking system.

Date of experience: September 23, 2022

Been using this software for my studio for 2 years now and it's better than any other I've used previously. Pricewise it's good value for money as client can manage their classes without any help from me.

Date of experience: September 21, 2022

I would highly recommend Team Up as a booking system. It is straight forward using the system. If you need any help, customer services are excellent. And you get straight through to someone or can get a call back. The pricing is considerate to how much business you have, and so is very supportive and relative. I am continually happy with my experience with Team Up. They are brilliant.

Date of experience: September 20, 2022

Efficient , great customer service and a top quality service and systems.
Completely changing my business for the better.

Date of experience: September 17, 2022