Gosoftware Reviews 754

Gees, I got a follow up email with instructions and an offer of help installing the software about 10 minutes after getting the installation instructions. I had a question, and responded (thinking I might get an answer in a day or so) and instantly got an answer. It's like...somebody is actually there who cares! Outstanding customer service, which is saying something in this day and age. I was floored!

Date of experience: June 27, 2025

The download was very quick and I had no trouble installing the program. Very pleased with this service and the product.

Date of experience: May 20, 2025

Shining Review for Technician Chirag!
I am absolutely thrilled with the service I received from Technician Chirag. He was incredibly helpful and efficient in installing Microsoft Office on my system. The process was seamless, and he explained everything clearly as he went.

Beyond just the installation, Chirag went above and beyond by guiding me through cleaning up my Mac. He offered practical tips and advice that were easy to follow and understand, even for someone who isn't particularly tech-savvy.

Thanks to Chirag, my Mac is running much smoother and I have full access to Microsoft Office. I am extremely happy with the level of expertise and support he provided. I highly recommend Chirag for any technical assistance you may need. He's a true professional and a valuable asset!

Date of experience: April 21, 2025

Had a probelm in installing the software i bought and the customer support i spoke with walked me through the installation process easily.The customer support team are very nice.

Date of experience: April 14, 2025

Tech had knowledge of problem, was calm, & helpful.

Date of experience: March 25, 2025

From the beginning, Jai, the technical assistant, was friendly and patient; He did a very thorough job in removing my old Microsoft Office 365 and in installing the new software I bought today. He patiently worked until he got the job done, and the result was that my computer is now working much more efficiently than before. Thank you very much Jai.

Date of experience: March 21, 2025

I mistakenly bought the PC version of Microsoft Office, and they showed me how to remove it from my Mac and sent me a working replacement, even though their site warns against that mistake. That's the sign of an honest company.

Date of experience: March 18, 2025

Called Microsoft when it was clear hackers were trying to get my information. Appreciated the quick response. Loki's calm manner was helpful as were the options he offered. The explanation of the different levels of security available helped me select the firewall protection best suited to my needs. Definitely good to know I have increased my internet security.

Date of experience: March 18, 2025

Gosoftware,
Robert was very helpful in helping me install my Microsoft 365 onto my Mac. He went above and beyond. /and he didn't mind my crazy dogs barking in the background! Thank you, thank you.
Isabel

Date of experience: March 17, 2025

Efficient software upload at a reasonable price, with 24/7 online support.

Date of experience: March 16, 2025

Date of experience: March 15, 2025

Date of experience: March 15, 2025

good job great work

Date of experience: March 15, 2025

Tech took total control and fixed the problem

Date of experience: March 12, 2025

yes it has been helpful
Ben

Date of experience: March 12, 2025

I purchased GoSoftware’s 5-year Technical Support plan for up to five of my systems. After they installed their software to set things up for me, my new computer started running exceptionally slow within two days.

When I contacted them, they informed me that the version of the software they installed was not compatible with my system. They offered to refund $200 of the $249.99 I paid and install a different software that would supposedly work better. However, they insisted that the refund could only be deposited into my bank checking account instead of being credited back to the card I originally used for the purchase.

Since I was uncomfortable with this and opted to forgo the refund in favor of having them install the new software and stop whatever was causing my system to slow down, they refused. Instead, they repeatedly insisted on obtaining my bank checking account details while they had virtual access to my system. At one point, they even blackened my screen, preventing me from seeing what their technician was doing.

This was an unsettling and unforgettable experience that, to me, seemed like a scam. In the end, I received neither their service nor my refund, and I am still fighting to get my money back.

NOTE: Regardless of what anyone from GoSoftware Company may claim, my experience with them is real. There was no confusion or mistake in dealing with any other company. My review reflects the truth based on my personal experience—people, be aware.

The company attempted to scam me by remotely accessing my computer, presenting a form, and insisting that I enter my bank routing and checking number. They then took control of my computer, shielding the screen with a dark overlay to prevent me from seeing their actions. While I repeatedly demanded that they stop, they refused.

Fortunately, I insisted on not entering my bank information. However, they denied me a refund and refused to provide the service they had promised, including fixing the slowness of my computer—an issue caused by what they had added to my system.

My experiences are real and factual.

Date of experience: January 24, 2025

I was having a hard time installing MS Office, probably an age-related cognitive issue on my part. I sent an email and got a reply in a matter of minutes. After that it was simple -- and successful. I am very pleased. The software is legitimate; After installing I got a notice from Microsoft that the was an update for the MS updater app, and everything else was current. I'm very happy with Gosoftware and will purchase from them in the future.

Date of experience: March 04, 2025

GoSoftware tech Jai worked his magic on my software glitch & I'm so very happy! Bought Office 24 Groupon & it kept showing up as Office 21 after loaded. I tried for 3 days to figure it out, but Jai got it corrected & now it works like a charm. I'll be back when looking for software & great customer service, which is hard to find anymore.

Date of experience: March 04, 2025

I bought what was supposed to be microsoft office pro through Groupon. It loaded as a trial 365 version. There is nowhere to enter the product code. Contacted their customer support with no help. This is a scam and should be removed from Groupon.

Date of experience: February 13, 2025

I purchased a new Dell computer with Windows 11 from Amazon. After installing the Microsoft Office purchased from Gosoftware and while installing a new printer I found the Dell computer was Windows 10,not 11. I sent the computer back to Amazon and purchased another Dell computer that did have the Windows 11. I called Gosoftware and their technician spent nearly a half hour installing the Microsoft Office in my new computer. I am extremely pleased with the service and and the product!

Date of experience: February 25, 2025