GoodLeaf Hosting Reviews 191

I recently moved my FiveM server to GoodLeaf Hosting, and right after the move, my players started having issues connecting. Most of them were getting a "Failed to connect to server after 3 attempts" error, even though I had already set up everything correctly, including the ports. I was really frustrated because I had spent hours trying to figure it out on my own.

I reached out to GoodLeaf support and got a response from Nathan. He was super helpful from the start. He asked the right questions and took the time to understand what was going on. At first, we thought the issue might be related to the new panel or players connecting from server history instead of the server list. We tried a few things, like connecting through F8 using the direct IP, but the problem was still there.

Eventually, I told him I had temporarily turned on the old hosting server just to keep my players from leaving. Nathan quickly pointed out that having both servers active could cause connection issues and explained that I needed to shut the old one down. He also advised me to generate a new key through Keymaster, which I did. After I followed his instructions and he made some changes on his end, everything started working again. Players were able to connect without any issues.

Nathan stayed in touch throughout the whole process and didn’t leave me hanging, even when it got complicated. I really appreciate the time and effort he put into helping me. His support made all the difference.

If you're looking for reliable FiveM hosting with responsive and knowledgeable support, I highly recommend GoodLeaf Hosting. They genuinely care about their customers and know how to get things done.

Thank you again, Nathan and the GoodLeaf team.

Arnob

Date of experience: July 02, 2025

*Updating to fall within Trustpilot guidelines*
I canceled my VPS service with GoodLeaf Hosting using their official cancellation form. On June 9th, 2025, I received a written confirmation email stating that services would be canceled at the end of the current billing period on June 11th.

At the time, I actually had two VPS servers with GL and was only canceling one of them. I followed their TOS exactly for the specific service I was canceling.

Despite that, I was charged after for a new billing cycle on the server I had canceled. The same one they had already confirmed would be terminated.

Before I even contacted them, I received a ticket reply saying my cancellation had been denied(see below for reason).

I used their required cancellation form with the reason clearly stated as “I no longer need the service.” Again, they had already confirmed the cancellation.

I responded, referencing their own confirmation. Instead of admitting any error, they told me I could "rely on the email if I wanted," but provided no real explanation. It became obvious they had no intention of resolving it, so I filed a chargeback with my bank.

After that, they retaliated by saying my account had been reported to FraudLabs/FraudRecord. Not for fraud, but because I challenged a charge that shouldn’t have happened in the first place.

They engage in dishonest billing, responds to legitimate cancellations at their own discretion, and retaliates against customers who dispute charges. If this is how they treat a paying customer who followed the rules, I strongly recommend avoiding them entirely.

Below is a factual timeline of every msg sent between myself and GL.

June 9, 2025
– Submitted official cancellation via their required form
– Received both an email and Discord DM stating:
"The service will be cancelled at the end of your current billing period on Wednesday, June 11th, 2025."

June 11, 2025
– Received an email that I had been charged again for the same service (Invoice 8389), after cancellation and confirmation of termination.

June 12, 2025
– Received a message from GL stating:

"Your cancellation request has been denied for one of the following reasons:
– It was vague.
– It was not valid.
– It may not have been submitted by the account owner."

This was the first time they claimed the cancellation was “denied,” after the next billing period had already started.

June 12, 2025 (me):
I quoted their confirmation email back to them and said:
"I am not requesting to cancel it at your discretion, days after the request. I was canceling the product as I no longer need it. I was still billed for the next month (after cancellation), even after your automated email said I would not be."

GL:
"What's your reason for cancellation? The automated invoice email also doesn't say you won't be billed."

GL:
"I just don't need the server anymore. The email clearly states that your service will be cancelled at the end of your current billing period. If the service is ended at the current billing period, there is no future billing cycle."

GL:
"You're welcome to rely on the email you received last week, or consider the information I'm providing now. I'm simply clarifying things as best I can."

At this point, it was clear they had no intention of honoring the cancellation confirmation they themselves had sent. I gave them the chance to correct the issue. They refused, so I rightfully disputed the charge with my bank and provided evidence.

June 18, 2025
– GL:
"hello your services have been terminated and your account has been reported to fraudlabs and fraudrecord."

Me (paraphrased as i was banned from their platform):
I asked what would happen to the other two services I had already paid for in advance, unrelated to the canceled one.

GL:
"Correct invoices were refunded, and you’re banned from using our services in the future, as well as other providers that use FraudLabs and FraudRecord."

Me (paraphrased):
"That's fine, I’ll submit a full report to those platforms with the actual facts and request removal."

Them:
"Please do, thanks :)"

They charged me for a terminated service, I contacted them telling them. Instead of taking blame, they instead insisted the charge was legit. I disputed the charge as it was not approved.

They then updated their payment policy page to reflect payment disputes and dm'd me acting as if it was there before. Historical site data shows it was not. Included in another DM was my fathers name, a name never provided. Only related as the owner of the house I live in, in what looked to be an intimidation factor.

A police report has been filed for other actions believed to have been started from this company as well.

-----
Their lies continue. Their denial message came June 12th 5:37 PM CST (After they billed me), verified by discord dm (their bot) AND gmail.

Date of experience: June 12, 2025

What can I say when I need assistance they always come through and help me through the process then they make sure everything is taken care of and working to it’s full capacity

Date of experience: June 22, 2025

Yasine, thank you very much for understanding my request and helping me out with the VPS. he was so helpful

Date of experience: June 22, 2025

10/10 recommend frfr yassine helped me alot.

Date of experience: June 21, 2025

Yassine was a great help when I needed it very fast response, and was very helpful when I asked for a simple task.

Date of experience: June 21, 2025

Texas County RedM - Nate was a great help, had huge issue and it was solved the next day! Recommend.

Date of experience: June 17, 2025

Nathan Brockman Awesome support agent help guide me through a wrong purchase and a vps upgrade. Even logging in to help me with some of the set up all in less than 30 mins!

Date of experience: June 04, 2025

Amazing Product quality, fantastic support, I got help with all issues or questions quickly and was never left waiting long.

Date of experience: May 25, 2025

Yassine made helping me quick and easy got my problem resolved in seconds!

Date of experience: May 22, 2025

Yassine was very helpful!
& she the assistance came quickly also.

Date of experience: May 21, 2025

good services

Date of experience: May 21, 2025

Yassine did an amazing job even helped me on a different platform than what I was supposed to be using ! Goodleaf is a great hosting company with fair pricing and amazing staff 10/10 would recommend!

Date of experience: May 19, 2025

I had the honor of geting @Yassine to help with my technical issuse with my vps.

we joined a call and screenshared everything was professional and very friendly experience

More than thankful for the support by Yassine

ISSUE RESOLVED!!

Date of experience: May 19, 2025

Yassine has been a good supporter for me from the start till I get my host, highly recommended

Date of experience: May 14, 2025

HELL YEAH YASSINE. 10/10.

Date of experience: May 12, 2025

Fast support. Well mannered staff. No issues when running my first VPS.

Date of experience: May 05, 2025

First Impressions are very good. I bought the VDS 5 Package was offered 50% off the first month. Was available literally immediately after my order was placed. Fivem handy stuff already installed ready to go. Seems solid so far

Date of experience: May 04, 2025

So far only having you for 3 days i got great support , and great hosting service

Date of experience: April 30, 2025

good good good good good

Date of experience: April 29, 2025