Good2Go Auto Insurance Reviews 700

TrustScore 4.5 out of 5

4.7

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, politeness, and knowledge. Many reviewers specifically mention individual representatives, such as Ellyn, Heather, Anthony, Jackie, Melissa and Dale, emphasizing their professionalism, patience, and ability to explain policies clearly and efficiently. Consumers appreciate the representatives' friendly and understanding approach, which makes the insurance process smooth and stress-free. People express satisfaction with the overall service provided, noting the ease and speed of setting up or renewing policies. They value the staff's willingness to go the extra mile to address their concerns and provide the best possible rates. The positive experiences shared by reviewers suggest that the company's commitment to customer care is a significant factor in their satisfaction.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

Ellyn Fallon was more then great! She was amazing. I called good2go after receiving a quote from a 3rd party. 580 down payment with good2go, that didn’t sat right with me. Call good2go directly, got... See more

Rated 5 out of 5 stars

Heather Gartley was an excellent representative. She explained my policy in detail making sure I understood my policy and payment requirements. Heather also made sure I received the best possible pric... See more

Rated 5 out of 5 stars

Ellyn Fallon has been such an amazing help! She made the process so calming and explained everything, even helped me get the best rate as possible, she so patient and makes sure your having a good smi... See more

Company replied

Rated 4 out of 5 stars

Jackie needs a raise. She has spoken to me with respect, and kindness, and has been the only person to do this. I have had a rough time trying to get ahold of a live person, as well as canceling my po... See more

Company replied


Company details

  1. #16 of 52 best companies in Insurance Company
  2. #19 of 40 best companies in Auto Insurance Agency

Written by the company

We were founded on the simple premise that getting car insurance shouldn’t be difficult. We specialize in selling minimum limits car insurance, and collision and comprehensive coverage to underserved drivers. Our mission is make it easy for all drivers to be an insured driver by giving them access to fast, easy, and cheap car insurance that will get them behind the wheel for less up front — with low down payments and convenient payment plans that fit any budget. We specialize in minimum limits insurance (just what you need to drive legal in your state).* Each month, we help thousands of customers get the car insurance they need – without breaking the bank. We’ve put our customers first and dedicate ourselves to selling auto insurance that's fast, easy and cheap.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

700 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Ellyn Fallon was more then great

Ellyn Fallon was more then great! She was amazing. I called good2go after receiving a quote from a 3rd party. 580 down payment with good2go, that didn’t sat right with me. Call good2go directly, got Ellyn she got the same coverage but instead 289 down payment plus 1 more vehicle🤯… thank you Ellyn you saved my pockets 🫶🏾 those ppl tried to get me

Date of experience: June 30, 2025

Rated 5 out of 5 stars

Customer Service Review

Heather Gartley was an excellent representative. She explained my policy in detail making sure I understood my policy and payment requirements. Heather also made sure I received the best possible price for my policy in which I greatly appreciate. Overall, my experience with Heather was a 10/10. Excellent work Heather.

Date of experience: June 27, 2025

Rated 5 out of 5 stars
Verified

Thank you for the service it was a…

Thank you for the service it was a pleasure having you Melissa for my insurance policy

Date of experience: June 11, 2025

Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Ellyn Is amazing

Ellyn Is amazing, super cool, really respectful, n has a warm soul. She made the process really smooth n easy.

Date of experience: June 12, 2025

Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Ellyn F

Ellyn F. was great! . she is very friendly and straightforward. She just got me set up with my policy, made it such a smooth process.

Date of experience: June 03, 2025

Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Ellyn is a superstar…accommodated my…

Ellyn is a superstar…accommodated my needs and with a smile you could hear through the phone! I appreciate her helping me get my policy in order after I unknowingly let it lapse. If you’re reading this: thanks, Ellyn!

Date of experience: May 30, 2025

Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars
Verified

very helpful and knowledgeable about…

very helpful and knowledgeable about the process and quick with getting things taken care of!!!!

Date of experience: May 30, 2025

Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Ellyn

Ellyn ! You did your thing. I an super satisfied with your service. You explained details so good and was super nice. Thank you soo much friend😊

Date of experience: May 30, 2025

Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 1 out of 5 stars

They never answer the phones

They never answer the phones, it is impossible to communicate with customer service.

Date of experience: May 29, 2025

Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

We regret that the service experience received was less than adequate. It is the company’s expectation that we provide satisfactory service to our customers in all situations. We apologize for any miscommunication and frustration that may have been experienced. We have reached out to address the issues.

Rated 5 out of 5 stars
Verified

Quick simple and easy.

Quick simple and easy.. great service and great price

Date of experience: May 22, 2025

Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Sales Rep

Sales Rep. Anthony Smith provided excellent assistance regarding my situation with my insurance. He was attentive to my concerns and needs to get the situation resolved. He is a very good Salesman and I appreciate his patience and willingness to help me. Thank you

Date of experience: May 22, 2025

Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

Rated 5 out of 5 stars

Ellyn Fallon is a True Asset!!

Well short story I have policy 8643058, not a great customer but around awhile, went and got medical procedures done and never paid my renewal. Spoke with Ellyn Fallon and she put me right at eased. Signed back up in no time, she is a True Asset to your company. And her parents should be proud to raise such a good kid/woman! Hope someone notice’s she’s got the touch!! Cheers to Ellyn and your Bright Future!! Thank You, Robert Safford.

Date of experience: May 20, 2025

Good2Go Auto Insurance logo

Reply from Good2Go Auto Insurance

Thanks! We appreciate your feedback and are pleased that you enjoyed your experience.

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