Golden Rule Travel Reviews 103

Amazing support and Help in an emergency holiday situation that required quick changes.

Date of experience: July 05, 2025

Patrick is AWESOME! We had a missions team from Risen Church in Houston join our ministry, RiverCross Global for work in Zimbabwe. We boarded our plane from Paris to Jo'burg, but then were stuck on the tarmac for HOURS. I texted Patrick to let him know our situation. As soon as we arrived in Jo'burg, our new boarding passes were in our emails. Patrick had gotten all 12 of us rebooked! SO much stress alleviated and time saved! THANK YOU, Patrick! THANK YOU, Golden Rule!

Date of experience: June 14, 2025

Amazing service time and time again when flights have been delayed or canceled!

Date of experience: July 02, 2025

Saved the day!! We had a missed connection due to delayed flight, United Airlines were not helpful and said they could only get us to our destination 2 days later than planned. Hans worked magic and we arrived to our destination the same day as planned!

Date of experience: June 21, 2025

Our flight to Kenya was canceled during the night. I was afraid we would not be able to get anyone to help us because of the time, and because we were going on Saturday morning. Within minutes, our representative (Hans Mast) was communicating with me. He was able to help rebook our whole team of 17, and he stayed in touch with me the entire time to keep me informed. What could have been a disaster became a minor inconvenience, and he did this while helping several others who had been impacted by the same airport shutdown. We will definitely use Golden Rule Travel again!

Date of experience: June 28, 2025

Our flights got canceled 12 hours before take-off and Hans spent hours working to make sure the team could all still get to Uganda the same day. He exhausted all options and communicated clearly throughout. Thank you Hans for saving our trip!

Date of experience: June 20, 2025

The night before my trip, the airline I was traveling with changed my flight schedule so I was going to miss my connecting flight. Golden Rule had a super quick response time and got me sorted with new tickets when I called them in a panic. Very helpful and easy to work with!

Date of experience: June 17, 2025

GRT has always had great response times with initial scheduling and especially with the most recent rescheduling I had to make. I had been surprised when I got a response to my initial emergency email in less than 5 minutes. Thanks so much for making traveling so much easier!

Date of experience: June 09, 2025

Golden Rule has been there in emergencies at odd hours and been very helpful.

Date of experience: May 26, 2025

Hans was a GREAT help to me during my flight rerouting situation. I appreciated his prompt response and friendly assistance. I would have been lost without him!

Date of experience: May 17, 2025

They were very helpful.
Only thing is it took a while to get a response on the emergency line. Seems that would be a quicker process

Date of experience: May 10, 2025

Super quick and effective. I'll use them next time too.

Date of experience: April 17, 2025

They emergency group was very helpful in rearranging our tickets when a friend passed away that we had to fly home a week earlier, even though it was a holiday!

Date of experience: April 18, 2025

Our experience with Golden Rule has been excellent. They are responsive, knowledgeable and kind. We refer clients to them and our clients have had positive experiences as well as they work with Eldon Wagler to book their travel.

Date of experience: April 03, 2025

Due to last-minute weather forecasts and a complicated series of connections, I called their off-hours number on Sunday night to see if they could make changes for my Monday morning flights. The “miracle worker” at the other end of the line did it! Ouf, what relief!

Date of experience: March 31, 2025

Easy to communicate with. Very helpful in booking airline tickets for a large group.

Date of experience: February 24, 2025

Exemplary - I cannot say enough about all those I have dealt with at Golden Rule Travel - to my most loyal travel specialist, Patrick, and the emergency contact Hans. I even told my boss once that if I couldn't use Golden Rule Travel, I would have to quit!

Date of experience: February 19, 2025

We are so very thankful for for Golden Rule Travel. They were amazing helping us get back went our flight was canelled in Kathmandu. Hans worked through the night to make sure we could get back home. We are so very grateful and feel so blessed to have him take care of us. WE CAN'T THANK YOU ENOUGH!

Date of experience: February 23, 2025

it was fantastic having help with my canceled flight. then my phone was not working and you helped book my rental car to make it in time for my conference.

Date of experience: February 18, 2025

I was in Papua New Guinea when a flight was cancelled and I had to book new flights. It was Sunday evening back in the U.S. but I contacted the Golden Rule emergency email and Han’s was able to rebook my flights in less than an hour. Very grateful!

Date of experience: February 17, 2025