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On June 9th my wife ordered a sink on Gobekusa.com for $854.05. We received order confirmation and my payment was accepted. 10 days later, on June 19th, my wife received an email from a Rebecca Fo... See more
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Verified
I'm genuinely shy about ordering online with so many scams but no worries they followed through and kept me up to date during the whole process
Company replied
Verified
I am updating my previous review which I rated my experience 1 star. I have been dealing with Emma Rose, a rep from this company and she handled everything and got me my sink. She was very professio... See more
Company replied
I recently returned an item that was too large and have been impressed with how much effort GoBekUSA personnel made to make my return work. The people at this company are some of the rare people who b... See more
Company replied
Company details
- #13 of 13 best companies in Flooring Store
- #9 of 12 best companies in Bathroom Supply Store
- #6 of 6 best companies in Building Materials Store
- #36 of 43 best companies in Home Improvement Store
- #6 of 7 best companies in Tile Store
Written by the company
Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.
Contact info
United States
- +1 470 845 2793
- customerservice@gobek.com
- gobekusa.com
3.9
Great
70 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Would not honor accepted order that we were charged for. Bait and Switch Pricing
On June 9th my wife ordered a sink on Gobekusa.com for $854.05. We received order confirmation and my payment was accepted. 10 days later, on June 19th, my wife received an email from a Rebecca Fox at gobek, informing her that their "IT team discovered and corrected a price mismatch for the sink you ordered. Due to this, we are unable to process your order at the previous price."
Instead they said the price would be $1,380 but to "make up for it" they would give us a 7% discount and sell it to us for $1,283, or 51% above the order price.
Tried to reason with them, but it was like hitting my head against the wall.
Date of experience: June 19, 2025
Verified
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind feedback!
Verified
Hard to find items at great prices
Hard to find items at great prices and super fast and secure shipping
Date of experience: June 23, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind feedback!
Verified
I'm genuinely shy about ordering online…
I'm genuinely shy about ordering online with so many scams but no worries they followed through and kept me up to date during the whole process
Date of experience: June 11, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind and thoughtful review. We completely understand how cautious online shopping can feel these days, and we’re truly glad we could earn your trust.
It means a lot to us that you felt supported and informed throughout the process. We're always here to provide a safe and smooth shopping experience.
Looking forward to serving you again soon! 💛
Verified
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind feedback!
We're thrilled to hear that you were happy with the quick delivery and the product itself.
Looking forward to serving you again soon!
Verified
Better than expected with quick free…
Better than expected with quick free shipping.
Date of experience: June 09, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind review! We're thrilled to hear that the product exceeded your expectations and that you were happy with our fast, free shipping. We truly appreciate your support and look forward to seeing you again in our store. Enjoy your purchase!
Verified
I've been looking for this chair for…
I've been looking for this chair for Months, mfg hasn't had it, Amazon didn't have it, Nowhere!!! But this co did ❤️ Thank you!!!
Date of experience: June 05, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind words! 🥰 We're thrilled we could help you find the chair you've been searching for. It means a lot to us that you chose our store — we're always here if you need anything else!
Verified
Great experience, fast shipping!
Great experience. Very fast shipping. Will use this company again!
Date of experience: June 04, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your wonderful feedback! 😊 We're happy to hear you had a great experience and that your order arrived quickly. Looking forward to serving you again in the future! 🙌
Verified
Marble Floor Tile
The marble tile I ordered is beautiful. I am happy with the purchase. The customer service is outstanding! I would certainly purchase from them again.
Date of experience: June 03, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind words! We're thrilled to hear that you’re happy with your marble tile and had a great experience with our customer service. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Verified
Would give more stars if I could
Great communication, fast shipping, beautiful sink! Highly recommend
Date of experience: May 30, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you for your kind words! We're so glad you're happy with everything. It was a pleasure doing business with you!
Verified
Shipping was done in a timely manner
Shipping was done in a timely manner, and plants were a good specimen, packed very thoroughly, so there was no damage during transit.
Date of experience: May 26, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you very much for your review
Verified
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your kind words! We're thrilled to hear that you were happy with the fast shipping and our product. We truly appreciate your support and hope to serve you again soon!
Verified
Faster service than I expected .
Faster service than I expected .
Interesting little packets for the seeds
Date of experience: May 06, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you very much for your review
Verified
Easy ordering and fast delivery.
Date of experience: April 28, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you for your kind words! We're glad to hear the ordering process was easy and delivery was quick. We hope to serve you again soon!
Warm Regards,
GobekUSA Team
Verified
I love it that my charge card wasn’t…
I love it that my charge card wasn’t billed until the product was shipped. That’s an A+. I haven’t used the Rygh yet so I can’t comment on that.
Date of experience: April 28, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for sharing your positive feedback! We're thrilled to hear that you appreciated our billing process—it’s designed with customer convenience in mind, and it's great to know it worked well for you.
We hope you enjoy using the Rug once you have the chance to try it out. Should you have any questions or need assistance, please don’t hesitate to reach out.
Thank you for choosing us!
Best regards,
Opportunity to shine only comes when things go wrong.
I will start by saying this did not go smoothly. Though, at no fault of GoBek, but USPS - Delivery issues.
As consumers and sellers, it’s easy when everything goes right. It’s almost Thoughtless. I write this review because it did not go well, giving GoBek an opportunity to demonstrate how they handle these situations.
From my initial email, informing them of what happened, to me finally receiving my order, GoBek kept me in the loop through transparent communications and frequent updates. At no time did they make me feel that I was at fault, doubted my sincerity or even try to make an excuse for them not to handle it.
GoBek Has made it to my list of shops that I visit regularly.
came across GoBek through the Shop app. I must admit, I would not have known or came across or want to buy from GoBekif not for the app.
Date of experience: April 28, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you very much for your review 🙏🏻 We appreciate you taking the time
A company that cares.
I recently returned an item that was too large and have been impressed with how much effort GoBekUSA personnel made to make my return work. The people at this company are some of the rare people who believe the customer is always right and I'll be shopping at GoBekUSA in the future.
Date of experience: April 10, 2025
Reply from Maya USA INC. - GOBEKUSA
Hello Greg, thanks for your review, we appreciate it
Rebecca was in constant contact with me…
Rebecca was in constant contact with me throughout the process. I did not end up buying the product through GobekUSA based on my needs but I will most definitely try them again in future needs.
Date of experience: April 15, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you for your kind words and for sharing your experience with us! We’re delighted to hear that Rebecca was able to assist you throughout the process. While we’re sorry to hear you didn’t make a purchase this time, we truly appreciate your consideration and look forward to the opportunity to serve you in the future.
If there’s anything we can help with down the road, don’t hesitate to reach out. Wishing you all the best!
Warm regards,
Verified
1st invoice price might just be a negotiating point
Product was top quality. Local warehouse availability was a huge plus. I placed the order online. After the transaction went through, I was contacted and told that I needed to pay $50 more because not all of my small order was available locally. They would cover half that. So I authorized that and paid the new invoice. Magically the order was available for pickup the next day, I guess the shipping to my local warehouse was unbelievably fast? Still probably the best price around, so 3 stars. But it sure felt like a bait and switch.
Date of experience: April 03, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you for taking the time to share your feedback. We’re glad to hear that you found the product to be of top quality and appreciated the local warehouse availability. However, we deeply regret that the additional transfer fee gave you the impression of a bait and switch, as this was never our intention.
To provide some context, our inventory updates are based on information we receive from our supply partner, MSI, and stock availability can change rapidly. When an item is not immediately available at the local warehouse, a transfer fee is necessary to cover the costs of bringing it in. To minimize inconvenience for our customers, we often absorb half of this fee whenever possible.
We understand how this situation may have been frustrating and appreciate your patience in resolving it. Your feedback is invaluable, and we will continue working to improve the transparency and efficiency of our processes to enhance your experience in the future.
Thank you again for your honest review, and we hope to have the opportunity to serve you better next time.
Best regards,
Verified
Just what I was looking for A+++
Just what I was looking for A+++, fast shipping, beautiful piece of trim.
Date of experience: April 02, 2025
Reply from Maya USA INC. - GOBEKUSA
Thank you so much for your fantastic feedback! We're thrilled to hear that the trim was exactly what you were looking for and that you were pleased with the fast shipping. Your satisfaction means the world to us!
If you ever need anything else, don’t hesitate to let us know. We look forward to serving you again soon.
Warm regards,
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