Glocusent Reviews 233

First class response from Issy to my query and resolved timeously and without drama.

Date of experience: May 29, 2025

Does what it's supposed to, very reasonable price:)

Date of experience: May 25, 2025

The product was as described. The company kept me updated each step of the process. A great experience.

Date of experience: February 22, 2025

It was exactly as promised great service

Date of experience: February 22, 2025

Have only had the products a few days(music stand and 2 neck reading lights). So far we love them. Five stars for the customer service. Initial shipment was missing items and email to the Lilo email provided went unresponded to so sent to the "service@" email and had response from Issy who IMMEDIATELY handled to 99% satisfaction (the purple color reading light was out of stock so I was given the option of refund or different color) The lights were received in just a few days. I do wish they'd have a phone number for customer service but Issy, through emails, provided some of the best customer service I ever had.

Date of experience: February 10, 2025

We never received the lamp so I can’t evaluate it.

Date of experience: January 25, 2025

Very quick delivery, item is perfect!

Date of experience: January 26, 2025

Very efficient, very quick and I am enjoying your product.

Date of experience: January 25, 2025

I have two neck lights, one desk clip-on and one pocket-sized reading clip-on. All are great for their various purposes. I have my neck light around my neck more often than not.

The only concern (not a complaint) is that the metal head of the desk clip-on gets really hot when the light level is turned up to max. Still, I would buy it again.

Date of experience: January 25, 2025

Fantastic customer interaction with fast and helpful email responses. Good, well designed and well made products.

Date of experience: December 25, 2024

This company goes above and beyond to provide great products and excellent customer service! I bought a reading light several months ago, which I love, but I could not find the cord to recharge it. I wrote to the company and they sent me a new charger cord, no questions asked, and it was free of charge to me!! They really went above and beyond, and the charging cord even got to me within a few days during the busy holiday season. I will purchase more products from this company any time I have the choice for an item I want. So nice, and unusual to see such outstanding customer care these days. They couldn’t be better!

Date of experience: December 14, 2024

Ordered two Upgraded neckwear lights in early November and just recently one became faulty. Within one week we received a replacement hassle free and the Customer service representative Issy was outstanding. I highly recommend this company.

Date of experience: December 02, 2024

Product (music light) worked well for more than a year before dying. Glocusent sent a replacement within a couple of days. V impressed.

Date of experience: November 21, 2024

Excellent product. The music stand/piano light is one of the best I have seen. Wonderful customer support.

Date of experience: October 26, 2024

I recently purchased the Glocusent Horizontal ET-Head Book Light. And if you go to their website and register your purchase, you will get VIP service that provides a 36 month complimentary replacement or full refund.

Date of experience: October 27, 2024

Nice products, quick delivery. I ordered a Glocusent Bookmark Style Reading Light directly at Glocusent instead of some other shop selling Glocusent products to get latest model and color not available at other webshops. Had to be shipped to the Netherlands, but received it 3 days (!) after ordering. Very happy with that.

Date of experience: October 25, 2024

I bought the Upgraded Rechargeable LED Neck Reading Light and the Horizontal ET-head Amber Book Light with CRI 95 for Book Lovers. The products are exactly as described in terms of dimensions and function. The fabrication is high quality. There was an issue with the delivery but the customer service was outstanding, they made every effort to resolve it successfully.

Date of experience: October 28, 2024

service great

light is acceptable; have to move to extend coverage to both sides of book

Date of experience: September 24, 2024

These lights are great! I have a couple of book Lights that clip onto the book but they need constant adjustment. These lights are very comfortable to wear — even when worn reclining — and cast light exactly where you want it. I also find them useful just walking around the house - don’t need to put lights on in every room. they’re great task lights and come in handy when I’m bringing things in from the car - they free up my hands so I can carry more. The intensity of the light is Adjustable and the model I have has a 30 minute timer on it. Highly recommend.

Date of experience: October 11, 2024

Superb customer care. A small fault in the original shipment was rectified with a replacement very quickly. Great support and understanding from Issy.

Date of experience: October 05, 2024