Customer service was very helpful and after getting cut off logging back in she (Chloe) was able to get the hotspot device loaded with the data purchased. Thank You

Date of experience: July 06, 2025

Chloe was excellent to work with — very responsive, professional, and supportive throughout. She handled all inquiries quickly and clearly, making the process smooth and stress-free. I really appreciated her attention to detail and friendly approach. Highly recommended!

Date of experience: July 05, 2025

Very good product. I really love it.

Date of experience: June 27, 2025

I recently purchased a product from Glocalme, and had contacted Glocalme uCloudlink Support for my problem and was helped very quickly and well by Lorraine, thank you very much. They have good quality products for a good price and a very good service support for the customers. Definitely recommended for those looking for a wireless hotspot solution. But the dataplan packages are notable more expensive than if you buy a SIM card locally at holiday destinations. The product would be more perfect if the dataplan packages are less expensive. So that's why only 4stars

Date of experience: June 30, 2025

the system does work, ill give it that, but it is shocking expensive, which i find weird that most of the other reviews dont mention, all the reviews are about customer service, strange.
but $13.99 a day is very expensive in europe, some countries i can buy 100 gig or unlimeted for this price a month. also the package UNLIMITED but you only get 5Gig at 5G speeds and then it drops to 3g which is painfully slow most of the time for unlimited data i think is misleading

Date of experience: June 03, 2025

Chloe was such a big help they were able to inform me of my next steps and guided me gracefully. Super grateful for their help. Super polite, and very knowledgeable, they even helped me pick a new package plan that fit my needs.

Date of experience: June 27, 2025

Easy to use and powerfull way to get a fast connection - on your way in a few minutes.
Excellent and fast responsive service, Like to mention Lorraine for your helpfull advice, all solved - thank you.

Date of experience: June 25, 2025

Date of experience: June 25, 2025

I would like to thank Chloe for her amazing help in fixing my problem. She was very patient, professional, and supportive throughout the process. I really appreciate her dedication and quick response. Thank you so much, Chloe!

Date of experience: June 21, 2025

I had a problem connecting my laptop to the GlocalMe plan when I was overseas. However the 24/7 service on it’s app is prompt and very helpful. And my problem was resolved!

Date of experience: June 07, 2025

GlocalMe is nothing more than a "money grab," as the GlocalMe plans are costly. I tried using GlocalMe several times in various African countries and was extremely disappointed with the outcome. I would not recommend this device. This device is TRASH! Not easy to navigate either.

Date of experience: June 02, 2025

The modems are great and pretty reliable. I have travelled throughout Europe and Canada and had a very good experience. I have found however that the cost is climbing. I am in Mallorca and chewed through a 5GB package rather quickly, 4 days, and had to add another €20 euro package to my account. That is €40 euro for 10GB. Also the data usage seems to accelerate to zero quite unexpectedly. I have reported this to GM.

Date of experience: May 20, 2025

I tried another product & had a horrible experience with the device & customer service. So when I found Glocal, I read reviews & ALL of the fine print. So I bought it. I love it and am already recommending it to fellow travelers & colleagues.

Date of experience: May 12, 2025

I purchased the unicord the device has trouble staying connected to my cell phone. The device is not free range it must be plugged in phone in order to work. That keeps me stuck in one spot.

Date of experience: May 01, 2025

Great service! Honest and kind customer support. I've never used my device to travel with it and it's free 365 days plan expired. The cs brought it back to me for additional 180 days. Thank you very much guys.

Date of experience: May 11, 2025

I purchased GlocalG4 pro portable WiFi, but was having trouble getting stated with device.
I went on Glocal App to chat. The operator on the other side, named Jenny was very patient, helpful & the total professional.
Thank you Jenny for your help.

Date of experience: May 10, 2025

Date of experience: May 10, 2024

Chatted with Lucas a few minutes ago to resolve a problem.

Lucas was very helpful and got the problem solved in no time.

Thanks and a shout out to Lucas!

Date of experience: May 04, 2025

Jenny from customer service goes above and beyond. I was in a bind, as I lost my device and she immediately responded and helped me.

Because of her outstanding service, I will buy a new device from GlocalMe!

Date of experience: May 02, 2025

Jenny was an awesome agent to do business with. I needed help with purchasing a data plan as I was having troubles at checkout. She made it happen so smoothly and kept me in the loop all through the process. Hope you have a chance to be assisted by her. Thanks Jenny

Date of experience: May 01, 2025