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Written by the company
United States
4.6
18 reviews
Met with Sam F for sales. Who was very kind and pleasant. A bike engineer named Ricardo G. He helped assemble and repair a lot of in-transit damage done to my bike. He was friendly, I credibly knowledgeable and capable and all in all a pleasure to chat with. Many thanks to both of you as well everyone at Giant!
Date of experience: June 01, 2024
Always a friendly welcome and expert advice in store. Good value sales when I bought my Giant Contend SL. Top notch maintenance and repair of both my Giant road bike and my Specialized electric mountain bike from Ricardo and the team. Highly recommended.
Date of experience: April 01, 2024
Ricardo did a really excellent job servicing my bike and it’s clear he really knows his stuff. Great experience all round with this shop- friendly reliable and informative!
Date of experience: March 12, 2024
It's not just great,it is very amazing, I am very passionate about my review because I am very interested in your product.
Date of experience: November 19, 2023
My gravel is now like new with the help of Simon and Ricardo. They went the extra mile to have the bike fixed on time at a competitive price. I really feel relieved to know that I have a A team to cover my back. Merci Nico
Date of experience: September 26, 2023
Reply from Giant Edinburgh
Hi Nicolas,
Thank you very much for the review we are so glad you are happy with the repair and look forward to seeing you again soon.
Kind regards Giant store Edinburgh
Friendly and very efficient service for my bike - made potential cost of additional work clear but only did what was necessary
Date of experience: July 19, 2023
Reply from Giant Edinburgh
Hi,
thanks for the amazing review
we hope to see to in store again soon
thanks Giant store Edinburgh
Booked the bike in for work on the rear derailleurs. Ricardo knew what he was doing and kept me informed all the way as work progressed and issues uncovered. No unnecessary work added. Bike back in time for weekends sportive with advice on managing the situation as lack of parts meant a full repair was impossible
Date of experience: June 26, 2023
Great service from friendly staff - communication and repair turnaround was first class and pricing was very reasonable.
Will visit again for service and repair work.
Date of experience: June 12, 2023
The friendly and experienced team sorted out issues with my Genesis tour de fer quickly and at a reasonable price. What else can you ask for?
Date of experience: May 03, 2023
What a great team! Very knowledgeable and honest. I don’t let just any mechanic to touch my bikes (enduro and gravel) but with Ricardo you can just relax because he’ll make sure that your bike will only leave the shop at its best. He always explains what it’s needed done and what can be saved or wait, a real professional!
Date of experience: April 23, 2023
Purchased new giant TCR road bike in February in sale, at what last months' riding has shown to be an incredible bargain. Bike exceeds expectations in comfort and performance. Has run smoothly since day one. Just collected from initial free service check, with a few very minor adjustments. Customer service from all the team and Ricardo's setting up & tuning of very high standard. A very positive experience overall.
Date of experience: April 19, 2023
Reply from Giant Edinburgh
Hi George,
Thanks for taking the time to give us a review we are so pleased you're happy with the bike, hope to see you back in store soon.
King regards Giant Store Edinburgh
Brilliant service from Ricardo in prep for the Loch Ness Etape, really helpful and chased a warranty claim for a faulty freewheel hub assembly. Great team in the shop!
Date of experience: April 18, 2023
Reply from Giant Edinburgh
Thanks for the review! Glad to help and hope you have a good Etape!
Giant Store Edinburgh
I had a small issue with my front SRAM derailleur. I came to the shop and Simon booked me in for a gear adjustment. Everything was sorted in no time. When I came to collect my bicycle Ricardo explained to me how to adjust gears using SRAM micro adjustments feature, he also updated my gears firmware. It was very helpful and pleasant visit
Date of experience: April 16, 2023
Reply from Giant Edinburgh
Hi,
Thanks for the revue hope to see you in store again soon.
Kind regards Giant store Edinburgh
Dropped my bike in here at 3 o’clock on Friday with what I assumed was a destroyed rear derailleur, Ricardo had it repaired and ready to be collected within 2 hours, cost me £12. A great example of great service from a local shop, I’ll be back.
Date of experience: April 07, 2023
Reply from Giant Edinburgh
Thanks for your review. we try our best to get you back up and running as quick as possible.
Thanks Giant store Edinburgh
Ended up coming here as the canonmills shop was fully booked. Very friendly helpful staff. Was booked in for a service on the Sunday but didn’t get it back until Tuesday(which wasn’t a problem) they fixed all the little noises you kinda grow accustomed to if your bike hasn’t been serviced for a while. Breaks and gear changing all crisp and tight, can’t be happier. Will definitely be going back there for my next service!
Thanks guys!✌️
Date of experience: April 04, 2023
Another good experience with Edinburgh Bike Co-op in their specialist Giant shop. Knowledgeable and helpful, and always friendly.
Date of experience: March 31, 2023
Great job Simon and Ricardo. Looked after the bike and my finances by finding the most cost efficient and reliable solution to my old disc brakes.
Date of experience: March 26, 2023
Excellent proactive, friendly, professional, well-informed, speedy service. Great to have a decent bike shop back in the area.
Date of experience: March 11, 2023
Reply from Giant Edinburgh
Hi Ross,
Thank you for the review, Hope to see you again soon.
Kind regards Giant Store Edinburgh
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