Verified
Amazing! This experience was as smoother than anything I've ever dealt with in the past. I also received the machine about 2 weeks after ordering. They set expectations upfront that it could be as m... See more
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Verified
A very simple, streamlined process. I received the MacBook in two days time which was great. The only suggestion I might have would be to make sure the customer is informed that the delivery would r... See more
Verified
No bush beating only facts given at any point when dealing with upgraded. It is an awesome option to have when you want to invest into yourself. Clear rules and requirements, they kept constant commun... See more
Company replied
Verified
Received within two days of order! Got the 0 percent interest so it’s really like an iPhone plan. May or may not upgrade depending on needs in 2 years! No complaints so far.
Company details
- #5 of 19 best companies in Computer Store
- #25 of 107 best companies in Electronics Store
About Upgraded
Written by the company
Hi 👋 We’re Upgraded!
The easiest, most affordable way to get the latest MacBook with low monthly payments, AppleCare+ protection, and an option to upgrade every two years.
How does it work?
We spread the cost of a brand-new MacBook and AppleCare+ over 36 months:
After 24 payments, you can upgrade to a new MacBook, or keep paying all 36 months to own your device outright.
How does upgrading work?
- After 24 payments, pick your new MacBook. We’ll ship it to you.
- Transfer your data from the old device to the new.
- Return your old MacBook in our prepaid box.
- Once we confirm it’s in good shape, we cancel your last 12 payments and start you on a new set of 36.
What if I don’t want to upgrade?
No problem! Just complete all 36 payments and the MacBook is yours.
Why choose upgraded?
Some folks want the convenience of upgrades on autopilot, some just want low monthly payments. We're happy to have you either way.
How do I get started?
- Head on over to our site! The first step of checkout is a pre-qualification with no impact to your credit score.
- See your exact monthly payment before committing.
Who’s the lender?
Affirm handles the lending side. We picked them because they make things easy to understand and easy to manage—just like we aim to do. Also, they have no late fees and no hard credit checks. So good.
Why did you start Upgraded?
Because we wanted a MacBook Upgrade Program for years, but no one was building it!
We’re a team of designers, developers, and creators. Like you, the devices we use make us more capable, more creative. Superhuman.
We believe choosing the right tech should be exciting, not complicated. It should fit your needs, your workflow, and your budget. No confusing financing. No trade-in headaches. Just a better way to own the right device -- whether new, used, or refurbished.
We don’t have the perfect system yet, but we’re building it.
Honestly, we see a massive opportunity to create a better kind of consumer electronics retailer. One that speaks clearly, treats customers with respect, and makes the best new and used devices more accessible than ever.
Please choose us for your next purchase and help us build something great. 👊
Contact info
United States
- getupgraded.com
4.8
Excellent
230 reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
Verified
Amazing
Amazing!
This experience was as smoother than anything I've ever dealt with in the past. I also received the machine about 2 weeks after ordering. They set expectations upfront that it could be as much as a month, because of the custom order. Well, they blew that estimation out of the water. Solid service. Highly recommend!
Date of experience: July 05, 2025
Verified
Very Easy Experience!
A very simple, streamlined process. I received the MacBook in two days time which was great. The only suggestion I might have would be to make sure the customer is informed that the delivery would require a signature. Understandably with a purchase like this one would prefer to sign, however, not knowing to be here would have created a unwanted delay in receipt.
Date of experience: July 05, 2025
Verified
Smooth Process
Received MacBook Pro very quickly and the entire process was VERY SMOOTH!!! Recommending to friends and family looking for an upgrade program.
Date of experience: June 25, 2025
Verified
This was almost “too easy”
This was almost “too easy”. Upgraded’s model is one that Apple SHOULD have, but doesn’t- haha.
The approval was quick and they shipped at nearly the same speed!
Everyone should be a client of Upgraded 🤝🏻
Date of experience: June 26, 2025
Verified
Received within two days of order
Received within two days of order! Got the 0 percent interest so it’s really like an iPhone plan. May or may not upgrade depending on needs in 2 years! No complaints so far.
Date of experience: July 03, 2025
Verified
Verified
Easy and quick purchase
The purchase was such an easy process and shipping was very fast! I’m so glad I found Upgraded.
Date of experience: June 28, 2025
Verified
Arrived quickly
Arrived quickly. The signing to recieve became an issue but I understand.
Date of experience: June 24, 2025
Reply from Upgraded
Hi Quincy. Appreciate the review and so happy to have you as a customer!
We agree on the signing issue. We're working on getting better controls from UPS on our orders. Right now things are too restricted.
Thank you for going with us!
Verified
Amazing experience
Amazing experience, love my computer and the staff was super helpful
Date of experience: June 13, 2025
Verified
Affordable alternative for a Mac
This makes it affordable to purchase and upgrade your Mac. Got what I needed didn’t settle for a lesser version!
Date of experience: June 29, 2025
Verified
Arrived!
Originally my MacBook Air had a shipping issue, but John and the Upgraded team were able to quickly get my laptop turned around and delivered to me within a day! While I have not gotten to experience the trade-in process for a new model just yet, my experience so far has been great!
Date of experience: June 18, 2025
Verified
Verified
Excellent communication
Excellent communication, and the ordering process was easy as could be. Thr computer arrived as expected within the clearly communicated timeline. Perfect, easy order.
Date of experience: June 20, 2025
Verified
Very easy to order and it arrived in…
Very easy to order and it arrived in just three days. Very happy with our purchase!
Date of experience: June 12, 2025
Verified
Upgraded provides a simple shopping experience with express delivery times!
Reading through the website was simple, and easy to follow. The device specification customization process was very well done, and makes getting the right device as simple as a few clicks. Express shipping was a plus, it's almost like you're purchasing directly from Apple!
Date of experience: June 18, 2025
Verified
Happy with the process
Happy with the process. Quick checkout and quick shipping.
Date of experience: June 17, 2025
Verified
Wrong item arrived
I didn't get the computer I ordered but a headset instead. Customer service responded quickly.
Let's see how quickly this is resolved. I will change the rating accordingly.
Date of experience: June 18, 2025
Verified
Great Experience
I had been looking at different options to upgrade the computer I use for work. After researching my options, which included purchasing directly from Apple and financing for 12 months, Best Buy for 12 month financing, or Upgraded for 36 months, with the option to upgrade every 24 months, this won out, especially since the price fit into my budget. I placed my order on a Wednesday night, and the product shipped the following Monday, and arrived at my house the next day. I had questions about the fulillment timeline and was able to reach out with the support option and both times, the customer service was excellent. Looking forward to how the trade in option may work when I get to that point. Highly recommend the service and product provided.
Date of experience: June 10, 2025
Reply from Upgraded
Awesome to hear our 36-month plan fit your budget and that your MacBook arrived so quickly 🚀 I’m glad our support team could help with your timeline questions, and we’ll be here when you’re ready for that trade-in 👍
–John
Verified
More communication would be nice--Great service!
Great service, but I think it would be nice to have more updates throughout the process. After I checked out, I didn't really receive anything until Gatortech sent me the shipping confirmation. Odd to not even get an email confirming that the order was input, or processing, or shipping.
Date of experience: June 10, 2025
Reply from Upgraded
Hi Mike! Thank you for being a customer.
You definitely should have gotten an email! That's on us.
We were making some updates and I can see that we didn't send you the order confirmation email.
Apologies for this. We're building and improving. 👊
Verified
Quick and easy transaction
Quick and easy transaction. Received my new MBA M4 15” quickly. Thank you !
Date of experience: June 16, 2025
Reply from Upgraded
Glad it was quick and easy and your MBA M4 15” arrived so fast 😊 Let us know if you need anything else!
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