gettransfer.com Reviews 9,204

Driver refused to complete the ride. Get transfer didn't help at all when I told them......
Avoid like the plague

Date of experience: July 04, 2025

Booked before travelling as price was reasonable. Ricardo was a professional driver who drove with care and respect for his passengers. Always on time, met us at airport as arranged. Would recommend.

Date of experience: July 05, 2025

Really disappointed that there's no 0 STARS. If someone intends to start doing transfers for these scumbags PLEASE DO NOT EVEN THINK TO DO SO!!! At the first few rides it will be ok then they will start holding your earnings and try to force you to make more rides in order to get your money from them and that's not all, they will offer you payout in stages while you do more rides for which you will not be able to get your earnings. In March I suppose to get paid for what I did in February now is nearly mid July, first they tried to pay half of the rides from January when I realised what they do they excused that at times they pay this way, then for more then half of the rides done in February I still didn't get paid. DO NOT TRUST THEM.

Date of experience: March 01, 2025

Date of experience: July 03, 2025

Still don't know how the service will go but having no refund policy immediately after making booking is a predatorial practice.
So one mistake and we are sorry your problem. Pay the full price.

Date of experience: July 04, 2025

Get transferred is a scam! They take clients money, then don't pay the driver's. Then they tell the drivers if they book more trips with them they would pay them more. Of cause this is a lie. Stay away from get transferred!!!

Date of experience: July 04, 2024

“Unfair and misleading process”

GetTransfer asks you to pass a one-time “test” to activate your driver account. If you fail, they block you permanently with no second chance and no explanation. I have professional experience with Uber and Lyft, but they refused me for unclear reasons. Totally unfair and disappointing. Feels like they just don’t want new drivers.

Date of experience: July 03, 2025

⚠️ Over 1 Year Without Payment – GetTransfer Owes Me Since June 2024

I completed a ride for GetTransfer on June 15, 2024, and have not received the $196.75 they owe me.
They’ve acknowledged the debt by email, claimed they would pay through Payoneer, and said it would be done within 6 weeks.
It’s now been over a year, and still no payment.
They’ve since stopped replying with any useful information — just generic apologies and false promises.
This is not a delay — this is deliberate non-payment.
I strongly advise others not to partner with GetTransfer as a driver or carrier. I will be filing formal complaints to UK regulatory authorities and posting this evidence on Reddit.

Date of experience: July 04, 2024

Only giving it 1 star to allow me to write a review.
Would never use this company, transfer pickup cancelled 45mins before expected pickup, I had 2 members of our group who had mobility issues. We were left stranded at ferry port. Now 1 month later and still no refund

Date of experience: June 13, 2025

Driver didn't show up upon our arrival at Beziers Airport. After waiting 25 minutes I phoned him and was told that he had no booking at Beziers Airport for another 2 hours and advised me to get a taxi. So instead of the spacious van we had booked for the 5 of us and our luggage we eventually got a taxi, regular car with inadequate space for luggage so we had suitcases on our laps for 30min journey. Stressed during holiday worrying if driver would show up for the return trip to airport. Luckily a driver turned up for that trip.

Date of experience: June 11, 2025

scam, scam, scam.
Do not use this company, they delete stuff on the app and try to get to cancel so they do not have to refund your money, when you don't cancel they do and then hold on to it saying you can use it another time, after they hang you out to dry and leave you stranded.
PLEASE DO NOT USE THIS COMPANY

Date of experience: June 22, 2025

I worked with you three to four years ago but I still haven't been paid and I've received many complaints that you guys don't do pay But I want my money. This is no way for a big company to operate, to steal like this.We work hard here in heavy traffic and why can you steal our money by pumping petrolto own pocketI want my money, I don't know why you don't give it and why you do such fraud. You are a big thief. I have seen many posts against you.Otherwise, I will start a trend against you in the WhatsApp group, on Facebook and on Twitter.

Date of experience: June 01, 2025

Absolutely not recomended. I used gettransfer many years. But that was last time for me that I used it 2 days ago. Driver canceled transfer 14 days before ride, but I didn't get my money back. 2 days I write letters, fill forms and so on - and only get - be patient, we are working at your ride. Never will use it again.

Date of experience: July 01, 2025

I booked a transfer. Full payment was made, driver was confirmed. Next day I logged in the app and found that driver cancelled (with no system notification) and no update on any new driver assigned. My transfer is in next day super early in the morning and in suburb. I tried to cancel my request since I need to get another transfer from another source but app prompted that I can’t cancel since no refund (not even when the driver cancelled on me and no new driver assigned!!) … kept me waiting, saying “waiting for new carrier” .. so I contacted their customer service , no contact number available , can only send email. Their only reply was that to fill up a lengthly form, sign and return , which I did and it took a lot of effort since we are travelling and only have mobile phone. After which they just revert “thank you for the email” and no confirmation that they will refund or cancel booking. Found that they went ahead and still charge my credit card nonetheless which resulted me having to submit dispute and charge back. I am SO avoiding this company and suggest everyone to do the same. In the end I book my transfer using Uber which was MUCH more reliable .

Date of experience: July 02, 2025

Im a driver and picked up from Lhr to Kintbury on 16 Sept 2024 and till now 9 months later I have not received payment
I have called many times and emailed but to no joy
This firm is disgusting
PLEASE AVOID 😡😡😡😡😡😡😡😡

Date of experience: September 16, 2024

Cancelled transfer couple of hours before journey!! DO NOT BOOK WITH THEM

Date of experience: July 02, 2025

This company does not pay drivers. I am a driver who is scammed and every time I write a review they answer me to send an email to solve the problem. I sent many payment reminder emails but they never paid me!! be careful, with this transport company you will only have problems !!

Date of experience: July 02, 2025

Two weeks before my family’s trip to Turkey, I booked an airport transfer from Antalya to Alanya through GetTransfer for my wife and our two young daughters. I chose the Flex fare and booked a 2024 Mercedes Vito, expecting a smooth experience.

About 9 hours before the flight departure, I received a message from the airline that the flight had been delayed by 2 hours. I immediately notified the assigned driver via the in-app chat – in fact, more than 14.5 hours before the scheduled pickup time in Antalya.

Unfortunately, the driver refused to adjust the pickup time, stating that he would wait only 1 hour past the original time and then leave – no refund would be provided, even under the Flex policy.

I contacted GetTransfer support to explain the situation, but they also refused to help, saying changes must be made at least 24 hours in advance. But how could I have known about a last-minute flight delay 24 hours earlier?

As a result, my wife and two daughters arrived in Antalya at 01:00 AM, exhausted after a long flight, with no transfer and no assistance. They had to find another transfer service themselves in the middle of the night.

I expected more flexibility and understanding, especially for a Flex booking and a family arriving late at night. This level of service is unacceptable.

I will not be using GetTransfer again and do not recommend it to anyone, especially families traveling with children.

Date of experience: June 26, 2025

Was promised a full refund for my ride of $500 dollars and they ghosted me and deleted the email where they promised the refund. ITS A SHELL CORPORATION WHO ARE A COMPLETE SCAMM BASED OUT OF RABDOK COUNTRY TO AVOID ACCOUNTABILITY FROM THE LAW. Do not book you will not see a penny of your money again. Complete scam worst service ever too took over a week to get any kind of response when my driver ghosted me 20 mins before my flight

Date of experience: June 06, 2025

I reserved my ride with family from Bucarest airport to Neptun, Romania (about 270 km) 4 months before a trip. Reservation was ok. Then 3 days before our arrival the car/driver changed. Then the arrival day - three more changes. And finally - when our flight arrived nobody was waiting for us!!!! I tried to call twice but telephone number in Cyprys did not answer. The only way to communicate with them was e-mail.
With two small kids and luggage unpleasant "surprize" for a start of our long waited summer holiday.
How come this company can have money and they still have zero responsibility if the ordered and paid ride is available or not for customer!? I do not recommend.Suomeksi, in Finnish: Sysipaska.

Date of experience: June 28, 2025