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Review summary

Reviewers had a great experience with this company. Customers express satisfaction with the product quality, noting its comfort and effectiveness in alleviating issues such as neck pain, headaches, and shoulder discomfort. Many appreciate the adjustable layers, which allow them to customize the pillow's density to their liking. Consumers have also reported improved sleep quality and a reduction in pain. However, some reviewers report issues with their orders and delivery, and mixed experiences with customer service, particularly regarding responsiveness and problem resolution. Some consumers express frustration with the lack of human interaction and the perceived rudeness of customer service representatives. A few reviewers also mention that the pillow did not alleviate their neck pain as expected.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

I noticed immediately I would wake up with no hurting head or neck. And through the first week I was sleeping through the night and the reason was I wasn't in a wrestling match with my pillow, trying... See more

Rated 5 out of 5 stars

Fabulous return policy! Great customer service. Besides having to pay shipping for the return, it was a wonderful experience! Nuzzle was very helpful and responsive to emails and gave clear direction... See more

Rated 5 out of 5 stars

I was ready to send my pillow back because it wasn’t comfortable, then Joe was very helpful in giving me suggestions to make my pillow work for me. After trying his suggestion the pillow did work for... See more

Rated 1 out of 5 stars

DO NOT LOSE YOUR MONEY TO THIS COMPANY! I did not receive my order, that I placed back in 2023. I ordered two pillows and paid a substantial amount for shipping to Denmark. I've paid $124.66 for... See more

Company replied


Company details

  1. #30 of 42 best companies in Bedroom Furniture Store
  2. #20 of 30 best companies in Bedding Store
  3. #10 of 14 best companies in Mattress Store

Contact info

4.1

Great

TrustScore 4 out of 5

294 reviews

5-star
4-star
3-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

Thank you Jesus for leading me to Nuzzle when there are so many pillows out there!

I noticed immediately I would wake up with no hurting head or neck. And through the first week I was sleeping through the night and the reason was I wasn't in a wrestling match with my pillow, trying to find a "cooler" spot! Thank you Jesus!!!!!! And when I wake to use restroom, it doesn't take me forever, now, to go back to sleep because of the above reasons!

Date of experience: June 10, 2025

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Rated 1 out of 5 stars

Nothing Like the Description

This pillow’s not at all like it was advertised. No sign of any nano coil, and the cover feels rough and cheap. I’ve been sleeping on it for two weeks now, and I’m still waking up with a sore neck and occasional allergy issues.

Date of experience: June 24, 2025

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Rated 5 out of 5 stars

Great product & return policy

Fabulous return policy! Great customer service. Besides having to pay shipping for the return, it was a wonderful experience! Nuzzle was very helpful and responsive to emails and gave clear directions about the process. They were timely and considerate. Thank you, nuzzle! Btw, I did keep 2 pillows of the 4 I ordered- fantastic product! I no longer wake with headaches!!

Date of experience: July 03, 2025

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Rated 5 out of 5 stars

Using all layers in the Nuzzle for a…

Using all layers in the Nuzzle for a better 💤 sleep. I have a neck injury, and this gives me support. I've been waking up with no aches and better sleep. I'm a side & back sleeper. I have been using the Nuzzle now for about a month. Thank you 🙏

Date of experience: July 02, 2025

Rated 5 out of 5 stars

Sweet dreams

I used to wake up with a headache every morning. Now I am sleeping better and wake up with no headache or neck pain. Thanks so much

Date of experience: June 16, 2025

Rated 3 out of 5 stars

Pillow Not Relieving Neck Pain

I'm not finding much relief using the Nuzzle pillow. I still feel neck stiffness/ discomfort. I must get to my Chiropractor. Maybe then, the pillow will serve its purpose. Right now, due to a recent surgery, I cannot get to my Chiro.

Date of experience: June 30, 2025

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Rated 5 out of 5 stars

Very comfortable pillow

Very comfortable pillow! Best I have ever had! Have struggled to find the perfect pillow for me for many years. Nuzzle is the best pillow! Highly recommend it!

Date of experience: June 13, 2025

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Rated 5 out of 5 stars

Just a great pillow

Just a great pillow. I've been resting longer and better. Thanks when I get seen how they were packed I thought this is a rip off lol. But how did all that pillow pop up. It was awesome

Date of experience: June 11, 2025

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