Mode by GM Financial Reviews 578

Date of experience: June 30, 2025

Answered all my questions - courteous; got back to me quickly - efficient; step-by-step clear directions - simplest; overall a smooth transaction

Date of experience: June 27, 2025

It was a simple and quick process. I was approved quickly. All documents were easily uploaded for review. Any questions I had along the way, were answered quickly. And finishing the loan documents took a couple of minutes. If I could finance every vehicle/loan this way, I would do it every time.

Also, I've called in to Mode 3 times during this process. Each time I was fortunate enough to speak with Cornell. The third time I called, I knew it was him before he said his name. He's got a very recognizable voice. He was very helpful and patient with me, answering all my questions and letting me know where we were in the process when I called in. He is a great example of customer care. Thanks Cornell!

Date of experience: June 23, 2025

The transition from least to purchase was extremely smooth and efficient. The entire process took less than a week.

Date of experience: June 09, 2025

Everything was great! The people were most helpful!

Date of experience: June 05, 2025

I used Lending Tree to try to find a lender to refinance my car. Within about 2 hours my phone was ringing off the hook, and my inbox blew up. Most of the lenders gave no specifics in their emails. They just wanted me to call, and a lot of them were also calling me over and over again in the next few days, which got annoying. I mean, I know I'm looking for a loan, but they could relax a little bit.
Mode was different. They simply sent me an email saying I was approved with an estimated monthly payment listed. All I had to do is click on a link, and it took me to their website where I could start uploading documents. They never pressured me with dozens of phone calls or emails. It was just the one email, and I was able to start the process immediately.
I had never refinanced a car before, so I didn't know what to expect. The process took about 3 weeks, because certain documents need to be notarized and sent back to them via FEDEX. They were there every step of the way though, answering any questions I had. All I had to do is email them, and they got right back to me.
In the end, it was a smooth process, and now I have a monthly payment that is substantially less than the one I had before. I'm happy.

Date of experience: June 06, 2025

Easyand quick process and all done online!

Date of experience: May 23, 2025

Everything was done in a timely manner! Very simple and easy process. Recommend my friends and family.

Date of experience: June 06, 2025

Polite professional

Date of experience: May 28, 2025

knowledge and professional manner of the customer service representative was great

Date of experience: May 19, 2025

I had an excellent experience refinancing my vehicle through Mode by GM financial

Date of experience: May 12, 2025

Easy and straight forward. Marcus was amazing in his customer service .

Date of experience: May 07, 2025

It was a great experience with a fast review of the application and the results I wanted.

Date of experience: May 15, 2025

Quick response and knowledge customer service personnel

Date of experience: May 06, 2025

Incredibly painless and easy experience from start to finish.

Date of experience: April 30, 2025

Courtney was a pleasure to work with and the MODE team. Thank you for all help and quick communication responses. I only did 4 out of 5 because I was informed the process was expected to take 2-3 weeks. But some delays from the system caused it to be a month to finance a car. Just give yourself enough time when financing.

Date of experience: April 01, 2025

Great service

Date of experience: April 30, 2025

It was an easy and comfortable experience. I appreciated being informed and guided through the process. If I had questions, their staff was very helpful. I am very satisfied with the outcome.

Date of experience: April 22, 2025

This company is very well organized everything is done online and very fast everything is so detailed and simple and m o d e moves very fast and they save you a lot of money in the long run it's hassle free you don't have to go to the dealership everything is done right from your computer or Android or iPhone so that's a good thing and if you have any questions or issues or is stuck on something you can always give them a call like I did one time and they are there and they answer the phone immediately and they answer all the questions I love this company, I recommend m o d e very strongly.

Date of experience: April 23, 2025

Very prompt and easy to understand process

Date of experience: March 26, 2025