Worst support ever.
Worst support ever.
Very slow when it comes to create cases before the expiry dates.
Lack of communication.
Too expensive (25% fee) for a poor service.
I do not recommend.
Date of experience: April 08, 2025
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Company details
Written by the company
Getida is the global leader in Amazon FBA auditing and reimbursement solutions for sellers worldwide. We make sure you are optimized for maximum profitability by finding and securing more FBA discrepancies, so you get more refunds more quickly. We’ve helped tens of thousands of Amazon sellers reimagine reimbursements as an additional revenue stream to reinvest in their business' growth. Our sellers see 166% more in Amazon FBA recovery than those who don't use Getida. Our technology digs deep, auditing tens of billions of dollars in FBA transactions daily. Combined with an expert claims team of former Amazonians, you're guaranteed the reconciliation of more FBA discrepancies and successful claim resolutions. A trusted partner in Amazon's Selling Partner Appstore and member of the exclusive Amazon Emerald Program, Getida ensures that finding and filing claims has never been easier — and FBA reimbursements have never had more impact. With Getida, it's more than money back — it's the way forward.
Contact info
1345 Queen Anne Rd, 07666, Teaneck, United States
- support@getida.com
- getida.com
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Great concept, but could do with becoming a bit easier to deal with!
I mean, the concept is good. You link up your account and they rescue some hidden money that you might have been able to otherwise find. In that regard, it's great. However, the 25% commission is fairly high, especially given the systems are presumably largely automated their end. I would also say that their online chat team to resolve issues is slow, sometimes just ignore you mid conversation, and leave you waiting for simple answers for far too long. Over the several years I have used them, there have been quite a few technical issues. I don't really have 45mins to speak with one guy, get essentially 'hung up on', then have someone else take over 20 mins to determine if my account is active or not and find out a simple issue. Come on guys!!
Date of experience: December 16, 2024
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