Verified
Got a new mountain bike and needed an inflator to go with it. Ordered the updated version of the inflator i have been using on my road bike for over 15 years and it met all my expectations. It may be... See more
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Verified
My CO2 inflator began leaking after 15 years! I sent an email for my lifetime warranty and received an new one with CO2 cartridges and absolutely no hassles. I now have three Genuine Innovations infla... See more
Verified
Needed replacements for my old non treaded CO holder. I wanted to keep my holder since it slips inside and your hand remain safe due to the cold temperatures the cartridges can create. Seems that loca... See more
Verified
Was totally amazed by the customer service and support offered by Fanessa Parkerson. Have been a customer and ULTRAFLATE user for 10+ years...bailing me out too many time to count. I truly appreciate... See more
Company details
Information provided by various external sources
In 1989, Genuine Innovations created the first CO2 inflator head. Since then, millions of cyclists around the world have put their trust in Genuine Innovations' CO2 inflation product and accessories. Ride Under Pressure!
Contact info
125 Venture Drive, Suite 210, 93401, San Luis Obispo, United States
- 888-457-5463
- customerservice@genuineinnovations.com
- genuineinnovations.com
4.6
Excellent
105 reviews
Verified
Fantastic customer service
Fantastic customer service. They stand by their product and honor the lifetime guarantee.
Date of experience: December 07, 2023
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A pain-free customer service experience.
The customer service department took a couple days to respond, but was great to work with and fast to correct my issue. They stood by their guarantee and got me a replacement airchuck for my faulty one quickly.
Date of experience: October 04, 2023
Verified
Great customer service
I received a reply to my request very quickly. Was able to help find solution to fit my needs.
Date of experience: September 12, 2023
Verified
great product
Date of experience: August 15, 2023
Verified
I received the products ordered
I received the products ordered. They arrived as “promised”. The products do what they’re supposed to do.
Date of experience: August 07, 2023
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Verified
They replaced my ultraflate at no…
They replaced my ultraflate at no charge even though it is probably 2 years old
Date of experience: August 08, 2023
Verified
Really quick shipping
Really quick shipping. Just what i was looking for.
Date of experience: April 08, 2023
Verified
Excellent service
Excellent service, you really stand by your products.
Thank you.
Date of experience: April 12, 2023
Verified
Quality for less
Date of experience: February 17, 2023
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Verified
I tried to cancel my order
I tried to cancel my order. Left numerous messages and emails. No response please let me know if you can help thank you
Date of experience: February 21, 2023
Verified
Easy to find what I was looking for
Easy to find what I was looking for. Wanted to input tax exempt but didn't see any way of doing it.
Date of experience: November 07, 2022
Verified
Easy order website
Easy website - I was able to quickly find the item I needed and then get the order placed. Thank you!
Date of experience: October 28, 2022
Verified
Haven't used them yet
Date of experience: September 07, 2022
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Verified
Quick and easy purchase & check-out
Quick and easy purchase & check-out. The way it ought to be.
Date of experience: June 26, 2022
Verified
Very easy to shop and no a problem to…
Very easy to shop and no a problem to get through everything, thanks ( now let see if the product will be the same)
Date of experience: June 25, 2022
Verified
The best support ever
The best support ever. Fanessa did an excellent job in solving my problem and in no time. That is what I call great customer service..
Date of experience: May 11, 2022
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Verified
Excellent customer service and well…
Excellent customer service and well designed products.
Date of experience: April 05, 2022
Verified
Fantastic Customer Service
I had one of the CO2 systems go caput on me and they replaced it with a new unit no questions asked! Amazing customer service!!
Date of experience: March 14, 2022
Verified
Great Customer Service
Great response to an issue we had with out c02 inflators. A+
Date of experience: March 02, 2022
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