Pioneer General Leathercraft Mfg. Reviews 42

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

When you are placing an online order especially if your order is one of many customization's, it’s imperative that the process sends seamless and communication is ongoing until you receive your item a... See more

Company replied

Rated 5 out of 5 stars

I purchased and received workout belt in August, waited to write review after trying out for a while. Quality product straight out of box. Leather has nice finish and not overly stiff. Edges of be... See more

Company replied

Rated 5 out of 5 stars

Excellent customer support prior to making my first purchase for my first ever weightlifting belt. I wasn’t sure exactly what I needed but the ad vice was spot on. The belt arrived within a few days (... See more

Company replied

Rated 1 out of 5 stars

Absolutely horrible customer support. Ridiculous wait times for custom products that are done at poor quality and overpriced.

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler

Written by the company

3rd generation manufacturing business located in Texas specialized in lifting belts and fitness accessories. "Don't buy OUR belt, buy YOUR belt." - This simple sentence defines who we are. We strive to earn your patronage by providing unparalleled customer service and a product that you are proud to own. We will always be run with a simple philosophy in mind which ensures care, integrity, and quality… and that philosophy is this: “Always be small enough to care, yet big enough to keep up.”


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Outstanding Customer Service

When you are placing an online order especially if your order is one of many customization's, it’s imperative that the process sends seamless and communication is ongoing until you receive your item and that they get it right. Not only did Pioneer communicate throughout the whole process, they got it right. They would send me email updates weekly about where they were in the process even after it was delivered they checked in to make sure I was satisfied. This goes to show you as a business when you go the extra mile to make sure you get it right, you will have happy and repeat customers.

Date of experience: May 24, 2025

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Reply from Pioneer General Leathercraft Mfg.

Thank you!!

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Rated 2 out of 5 stars

Poor quality control!

I am so disappointed in this belt. I paid nearly $300 for a custom dyed lever belt. The lever is solid. The belt is poor quality. The belt is creasing all around. But most of all it seems as if they gave me a used patched up belt. I expected a brand new perfect belt. I contacted them and they gave me a $40 refund but I waited over a month for this belt. Didn’t want to deal with sending it back and waiting another month. Shouldn’t have too!! Especially when I pay this much. It should have came perfect no questions. Period. I had high hopes as I bought a suede belt in the past that came perfect. But this is not what came. One of the holes has been patched where it was clearly ripped or scratched and it was fixed. Also the the three small cracks on the end which is what the refund was for, which I think says good things about the customer service. But Regardless, overall this belt is definitely flawed and not worth the price! And quality control needs to be checked on. They should have just sent me a brand new belt right away not make me send this one back a wait another month. Now I am stuck with this flawed belt and $40. when I ordered and originally paid for a brand new belt.

Date of experience: March 20, 2025

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Reply from Pioneer General Leathercraft Mfg.

I have reviewed your order and communications with our support team. I do apologize for the issues with your belt. Our goal is always to provide the very best product, though admittedly it's hard to maintain perfection with natural materials. Please know that we would never purposely send a flawed or used belt, and our lifetime manufacturer's warranty will always cover the belt should it break down in any way. If you have any issues with the belt, please reach out and we'll get you a replacement.

Rated 5 out of 5 stars

Great customer service/ Great product

Great customer service! I wanted a customized lifting belt and they answered if not that same day the very next day. Got the belt within 2-3 days after it had been shipped and I’m completely satisfied with my purchase. Amazing quality!

Date of experience: March 13, 2025

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Reply from Pioneer General Leathercraft Mfg.

Thank you so much!!

Rated 1 out of 5 stars

Absolutely horrible customer support

Absolutely horrible customer support. Ridiculous wait times for custom products that are done at poor quality and overpriced.

Date of experience: February 04, 2025

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Reply from Pioneer General Leathercraft Mfg.

Mr. Terry, I apologize again for the issue with your order. I understand that via both customer support and social media, we have offered you a full refund for your order and/or remaking it. I am not sure what else we can do to remedy the situation, but again, I apologize, and I hope this resolves the situation.

Rated 5 out of 5 stars

I rarely review a product

I rarely review a product. This is an exception because I want the world the know, that Pioneer Fit is a great product! I used to have a Roque belt, it hurts my ribs so bad, no matter how many times I used it (been told to break it in first), it still hurts to use it. Maybe because I am a short lady with small torso, that is why their leather belt digs on my ribs.

Glad that I finally found this customize belt from Pioneer. I am excited to squat heavier!

Date of experience: December 07, 2024

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Reply from Pioneer General Leathercraft Mfg.

Thank you. We are so happy you found a belt that works!

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Rated 5 out of 5 stars

I couldn’t be more pleased

Excellent customer support prior to making my first purchase for my first ever weightlifting belt. I wasn’t sure exactly what I needed but the ad vice was spot on. The belt arrived within a few days (USA to UK) and I’m so pleased with it. The quality is absolutely excellent and it fits perfectly. The only disappointing thing is that there’s no logo on it - I’d love to have Pioneer right across the back to show it off.

Date of experience: November 25, 2024

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Reply from Pioneer General Leathercraft Mfg.

Thank you very much!

Rated 5 out of 5 stars

New belt, new personal record!

Today I wore my new custom belt and reached a Personal Record. Spirits and heavy bars lifted!

Pioneer Fit has helped me create a usable piece of art with my very first weightlifting belt! From the embroidered jellyfish logo to the matching paint splatters in green and blue, every detail was perfectly tailored to me. The electric blue stitching, the equally blue suede lining inside—the sizing custom-made to fit me with notches every 1/2 inch - when I put it on this morning, it felt like home!

My first day, I squatted 10 pounds more than I’ve ever lifted before, with ease!

A huge thank you to Pioneer Fit for making this belt of dreams come true, for the care at every step of the process, and for giving me the boost I needed to raise the bar and keep lifting. I love my forever belt!

Date of experience: November 21, 2024

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Reply from Pioneer General Leathercraft Mfg.

Thank you very much for allowing us to create something you love and congrats on the PR!

Rated 5 out of 5 stars

Great value and American made.

I purchased and received workout belt in August, waited to write review after trying out for a while. Quality product straight out of box. Leather has nice finish and not overly stiff. Edges of belt smoothed for added comfort. Buckle works excellent and appears to be made of solid material. Great value from an American manufacturer.

Date of experience: November 04, 2024

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Reply from Pioneer General Leathercraft Mfg.

Thank you for your purchase and your review!

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Rated 5 out of 5 stars

Great quality!!!

I found this company by chance and ordered a custom baseball belt for my son. It arrived pretty quickly and is very great quality and looks awesome!

Date of experience: September 26, 2024

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Reply from Pioneer General Leathercraft Mfg.

Awesome. Thank you very much!!

Rated 5 out of 5 stars

Just received the Custom Leather…

Just received the Custom Leather Powerlifting Belt with a custom burned in logo / quote and I am absolutely 100 percent satisfied with this item. Like any heavy duty belt as such, it will take time to break in, but that is part of the whole process. I have been training for 44 years and I must say that this belt is the best I have ever had and used, hands down. You get what you pay for! USA Made with the highest quality. Thank you-Pioneer Fit!
T. Fullford

Date of experience: September 16, 2024

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Reply from Pioneer General Leathercraft Mfg.

Thank you very much for this! We appreciate your business.

Rated 5 out of 5 stars

Great company.

I was in need for my first weightlifting belt, and when asking around, the majority of people were recommending Pioneer and i can see why. Great value, great products, great service, from USA to Australia in 4 days. Wouldn't hesitate to order from them again.

Date of experience: September 04, 2024

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Reply from Pioneer General Leathercraft Mfg.

Awesome. Thank you so much!

Rated 5 out of 5 stars

Love this brand

I love this brand and everything about it. The equipment is such a high quality and still doesn’t break the bank. I will definitely be buying more!

Date of experience: April 10, 2024

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Reply from Pioneer General Leathercraft Mfg.

Thank you very much!

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Rated 5 out of 5 stars

Fantastic Customer service

Fantastic Customer service

Honoured a warranty even when I'm based aboard. Shipping a replacement in super fast time

Date of experience: April 03, 2024

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Reply from Pioneer General Leathercraft Mfg.

Glad we could make it work! Thank you for your business!

Rated 5 out of 5 stars

The customer service is unbelievable

The customer service is unbelievable, you don’t feel like a number they actually care about you and what you’ve ordered. The quality of every product cannot be matched, the way the crew aim to get it perfect is just amazing! I will forever buy pioneers products.

Date of experience: October 01, 2023

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Reply from Pioneer General Leathercraft Mfg.

Thank you very much!

Rated 5 out of 5 stars

Best of the Best!

Absolutely phenomenal American company that makes excellent and high quality products. I have used every type of belt that they have to offer from a prong belt, to a lever belt, and to a PAL Lever belt and they have never failed me. I use my belt for all intense training sessions and all powerlifting competitions, and it has never failed me. The owner communicates very well when I have a question and always responds in a timely manner. The shirts are high quality and have lasted me for years. I definitely recommend Pioneer to anyone that is interested in taking their fitness to the next level!

Date of experience: March 17, 2024

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Reply from Pioneer General Leathercraft Mfg.

Thank you!

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Rated 5 out of 5 stars

Best belt you can buy

I’ve used my 10mm single prong belt from Pioneer for about 7 years now, I’ve not had a better experience with any other belt. The belt has worn by this point, but that’s my fault for not taking better care of it in humid/tropical climate (Hawaii). Has held up extremely well, with no breaks in material other than the loosening of the islets that I always use depending on my bodyweight and some rust from the buckle. I cannot recommend a better belt to use, and look forward to using more products as well as the great customer service Matt and his crew have with each interaction I give them!

Date of experience: February 22, 2024

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Reply from Pioneer General Leathercraft Mfg.

Thank you!

Rated 5 out of 5 stars

I have been using the 10mm pioneer…

I have been using the 10mm pioneer P.A.L v2 for 6 now and it does nothing but keep surprising me how worth it this belt truly was.

Date of experience: August 04, 2023

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Reply from Pioneer General Leathercraft Mfg.

Thank you!

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