I wish Kurt would not repeat things over and over and over. It is so annoying. Please someone tell him he doesn’t need to say something over and over. Hard to watch! Love gem shopping networks jewelry... See more
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Customer Service Personnel very courteous knowledgeable and helpful. Love watching Chomia and Dan. One thing though, last weekend phones jammed, I wanted to purchase online while Chomia and Dan were... See more
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The African Anthill Garnet Oval Earrings that I purchased from the Chromia Collection are Absolutely Stunning! The Deep Rich Burgundy Colors are so intensely Beautiful throughout the gem stones! These... See more
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I recently purchased the 18K, YG, magnetic necklace, that comes from Japan, what an absolutely beautiful piece! It's so versatile! It sparkles like nothing else! I hope there'll be more opportunities... See more
Company details
- #101 of 137 best companies in Jewelry Store
- #3 of 4 best companies in Jewelry and Watch Insurance Company
Written by the company
You are invited to the most exquisite jewelry experience on TV - Colored Gemstones, Diamonds and so much more. 24 hours a day we bring you live TV with a combination of entertainment and education while presenting rare gemstones and fine jewelry.
Contact info
Duluth Highway 3259, 30096, Duluth, United States
- 888) 791-7787
- gemshopping.com
4.1
Great
254 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
I wish Kurt would not repeat things…
I wish Kurt would not repeat things over and over and over. It is so annoying. Please someone tell him he doesn’t need to say something over and over. Hard to watch! Love gem shopping networks jewelry but do not enjoy him and the way he presents things. We heard it the first four times, don’t need to repeat it many more times!!!!!
Date of experience: April 06, 2025
Reply from Gem Shopping Network
Hi Cindy. Thank you for your feedback. We appreciate your support and will share your comments with our team. Thank you for watching.
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Avi said that the item I bought, he would buy back
Avi said that the item I bought, he would buy back because he liked it so much. He also said it would be valued at 40,000 today. It was an Alexandre Reza piece. I called Kingsley and GSN and couldn't get any help from either. You are on your own. These people are somewhat charming, highly disingenuous. Could not be more disappointed in them. Never ever again.
Date of experience: February 25, 2025
Reply from Gem Shopping Network
Hello Noelle,
Thank you for taking the time to share your feedback. I am truly sorry to hear about your recent experience and the disappointment it has caused. We strive to provide excellent service and transparent communication.
Per our conversation yesterday, I hope we can connect soon to address your concerns directly. Your Alexandre Reza piece certainly needs further discussion. Please contact me directly at Gem Shopping Network Customer Service at 1-888-391-9048 and ask for Trish. I will personally handle your query.
We value your trust and are committed to making this right.
I just want to know why Kurt feels the…
I just want to know why Kurt feels the need to talk so much. He could probably show more pieces if he didn't have an indesdant need to talk. I have to change the channel when he's on. I want to see jewelry not listen to him. And if you mute he still takes generous on air time yapping in camera
Date of experience: January 05, 2025
Reply from Gem Shopping Network
Thank you for sharing your feedback with us, Rebecca. We understand that different hosts have different styles. We appreciate your desire to see more of our beautiful jewelry pieces, and we will certainly pass your comments along to our production team to consider how we can better balance our presentations. We value your viewership and hope to meet your expectations in future shows."
Diamond ring
Purchased the flawless diamond ring from stellar creations. Advertised size 7. Confirmation email says 8.5. needed it for Christmas which did happen and they agreed to have me send it back on their dime and resize it. It is now the 29th and I have called four times and they've acknowledged that management made this decision and it will be taken care of. Still no FedEx shipping label in my email. I also sent two emails with my address phone number etc and order number. So far nothing in my email and of course my email works when they send me the receipt after purchase. Also, I am well aware to check junk email. Very disappointed and following through and I made a 5-minute purchase of an expensive item. I also purchased four or five times of them and on the one thing I had to return it was also a disaster. They should have respect for their good customers. Eventually did the right thing and said they sent an email 3 days ago but it was nowhere to be found. I guess I had to pursue it more than I was happy about. I now have my FedEx return slip and they will be sizing the ring and sending it back which was a nice gesture on their part. A good recovery after a bad start
Date of experience: December 20, 2024
Reply from Gem Shopping Network
Thank you for sharing your experience, and we sincerely apologize for the delays and frustrations you’ve encountered. We understand the importance of timely service, especially for special occasions, and it’s clear we’ve fallen short. Please reach out to us directly at [1-888-391-9048 ] or [customerservice@gemshopping.com], and we will ensure your issue is resolved promptly. We value your loyalty and are committed to making this right.
While recovering from surgery I got…
While recovering from surgery I got hooked on Gem Shopping Network. I bit the bullet and bought a Effy butterfly ring. What a mistake. WAY OVER PRICED. Once I received it, I realized what a joke it was. Small, cheap feeling, and not stamped Effy. The diamonds get snagged in clothes, the ring not smooth. I researched Effy butterfly rings and found better, nicer ones, for the same price or less. Never again.
Date of experience: November 20, 2024
Reply from Gem Shopping Network
Thank you for taking the time to share your experience with us. We’re sorry that the Effy Butterfly Ring did not meet your expectations. At Gem Shopping Network, we strive to provide our customers with high-quality pieces and accurate descriptions, so we are disappointed to learn about your dissatisfaction.
We would love to speak with you concerning your order and assist you with finding a replacement item.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
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To customers that are spoiled from Gemshopping
Please please understand: I mean no disrespect towards anyone or any jeweler To Gemshopping: YOU SPOIL US!!! You have too many customers that you have spoiled too much!!! I feel some of these Gemshopping customers need to actually go to the other high end jeweler stores and see how much they will pay for a half Ct diamond bracelet vs Gemshopping with a 10 Ct diamond bracelet!!! And also fyi!!!! GEMSHOPPING HAS THE BEST COMPANIES!!!!! I am apologizing for some of these SPOILED CUSTOMERS THAT FEEL THEY NEED AN EVEN BETTER DEAL THEN WHAT YOU ALREADY GIVE THEM!!!! Are you kidding me!!!! Gemshopping not only has THE BEST COMPANIES: BUT THE BEST DIAMONDS, DEALS,AND ITS ALL REAL!!!!! No BS OF BLAB CREATED YES I SAID BLAB ON PURPOSE OR TITANIUM OR MOISANNITE (however spelt I don’t care) BUT I MEAN IT MAKES ME ANGRY THAT SOME OF THESE PEOPLE EXPECT BETTER THAN WHAT GEMSHOPPING OFFERS!!! I think those people should be band for one month from Gem and buy from all the other jewelry stores and let’s see the deals they get from those LET ME KNOW IF ITS LAB CREATED OR TITANIUM BS OR MOISANITTE WHATEVER THE HOSTS, THE JEWELER COMPANIES ALL DO AND GIVE THE VERY BEST!!!!! I feel if that’s not good enough: BAN THAT PERSON ONE MONTH AND SEE HOW WELL IT GOES FOR THEM!!! I blame Gemshopping, their hosts, and the awesome jewelry companies that sacrifice and give everyone the best deals possible as well as teaching us and enetertsining us 24/hrs a day!!!! Yes I blame Gemshopping and I LOVE YOU FOR IT I apologize for anyone that wants FLAWLESS DIAMONDS FOR A DOLLAR!!!! You do not deserve that Again I mean no disrespect to other jewelers as everyone is trying to make a living but that’s my point: everyone that works at Gemshopping GOES OVER AND BEYOND AND yet some people think they deserve more!!!! Yuk Thank you Gemshopping for giving us such a variety, as well as teaching us, and entertaining us 24/hrs a day!!!!! At least I can say I have never had to worry if what I purchased is real or not LIKE SOME OTHER JEWLER SHOWS I PURCHASED FROM AND FOUND OUT NOT ALL REAL!!!!! At least I can trust you THE QUALITY IS AWESOME AS WELL
Date of experience: December 17, 2024
Reply from Gem Shopping Network
Thank you so much for your feedback, Joy! We truly appreciate your appreciation for the value and quality we strive to provide at Gem Shopping. It's customers like you who make our efforts so rewarding.
We are committed to offering the best deals and highest quality products to all our valued customers, and we're thrilled that you recognize and celebrate this commitment. Thank you for being a part of our community and trusting us with your jewelry needs.
Verified
Easy to order online and great prices!
Easy to order online and great prices!
Date of experience: November 16, 2024
Reply from Gem Shopping Network
Thank you for your review, Susan! We're thrilled you found our online ordering process easy and enjoyed our great prices. We look forward to serving you again soon! 💎
Verified
Pleasantly Surprised
I am a brand new shopper on the Gem Shopping Network. I was a little apprehensive to shop from TV but I have to say my experience with this company has been Wonderful. I received my item exactly when I was notified it would be delivered by FedEx. Also, I was kept up-to-date with every step of my delivery. The prices of the jewelry is so much better than retail and the quality is Outstanding! I am thoroughly satisfied with my experience with this company and will continue to shop at Gem Shopping Network in the future.
Date of experience: November 17, 2024
Reply from Gem Shopping Network
Thank you for your wonderful review, Gwendolyn! We’re thrilled your first experience with Gem Shopping Network was so positive. We strive to provide quality jewelry, great prices, and smooth delivery. We can’t wait to help you find more treasures in the future! 💎✨
Verified
assistance was needed
there was a bit if a delay in shipping one order & customer service promptly took care uf the matter, other calls regarding ordering on line also were explained clearly.
Date of experience: October 22, 2024
Reply from Gem Shopping Network
Thank you for your understanding and patience, Barbara! We’re glad our customer service team could resolve the shipping delay and provide the support you need. We appreciate you choosing to shop with us and are always here to help make your experience smooth and enjoyable!
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Verified
SO beautiful and quiet elegants for…
SO beautiful and quiet elegants for every day wear🥰
Date of experience: October 20, 2024
Reply from Gem Shopping Network
Thank you so much for your wonderful review, Marianne! We’re thrilled to hear that you’re enjoying our network and the beautiful jewelry pieces you’ve chosen. Our goal is to provide jewelry that adds a touch of elegance to your everyday style. We hope your pieces continue to bring you joy each day!
Thank you for shopping with GemShopping Network!
Verified
Reply from Gem Shopping Network
Thank you for your kind words, Christy! We're so glad to hear the rings met your expectations. Enjoy wearing them, and we hope they bring a little extra sparkle to your day!
Verified
purchase of nice ring for my wife
nice selection of jewlery at seemingly good prices
Date of experience: October 15, 2024
Reply from Gem Shopping Network
Thank you for your kind review, Christopher! We're thrilled you found the perfect ring for your wife and enjoyed our selection. We strive to offer beautiful jewelry at great prices, and we're glad that is reflected in your experience. If you ever need assistance with future purchases, please reach out. Thanks again for choosing us!
Verified
The best Gems
Love you guys jewelry, far better quality than other stations.
Date of experience: September 30, 2024
Reply from Gem Shopping Network
Thank you so much for your kind words! We're thrilled to hear that you love our jewelry and appreciate the quality we offer. Your support means the world to us, and we look forward to continuing to bring you exceptional pieces. Thanks for being a valued customer!
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Verified
I still have not received my earrings
I still have not received my earrings. Please send them and stop asking me to review until I can see them.
Date of experience: September 26, 2024
Reply from Gem Shopping Network
We apologize for the delay in receiving your earrings and understand your frustration. We’re happy to hear that your earrings arrived on October 10. We look forward to connecting with you to listen to your purchase experience and product review feedback. Thank you for shopping with us, and we apologize for any inconvenience this may have caused.
Verified
I have purchased many items
I have purchased many items. About 1/4 of the time (maybe little less) I am not happy with a purchase due to size or a style mostly.
If I follow the rules they allow returns and I almost always upgrade from original selection. I like the chance to revise my purchase. I have better taste than I give myself credit for. They have lovely selections but I do have favorite vendors. I also like the education you receive from time to time.
Date of experience: October 02, 2024
Reply from Gem Shopping Network
Thank you for being a loyal customer and for sharing your experience with us, Sherry! We’re glad to hear that you enjoy our lovely jewelry selections and you understand our return policy. It’s great that you’ve found favorites among our vendors, and we appreciate your feedback about sizing and styles. We’re always here to assist you in finding the perfect pieces.
We're also thrilled you value the education we provide—it’s our goal to ensure you feel informed and confident with every purchase. We look forward to continuing to bring you beautiful items and excellent service!
Verified
Reply from Gem Shopping Network
Thank you so much for your kind words! We're thrilled you found the experience prompt and easy while shopping with us. We always strive to provide seamless service, and it’s wonderful to know we met your expectations. Thank you for shopping with us, we look forward to serving you again soon!
Verified
Gem Shopping Network
Always honest. Merchandise fantastic for every budget. Plus, I just like to watch the jewelry collections even if I can’t afford them.
Date of experience: September 25, 2024
Reply from Gem Shopping Network
Thank you so much for your kind words, Tippy!
We’re thrilled to hear that you enjoy our collections and appreciate the variety we offer for every budget. It's wonderful to know that even when you're just watching, the beauty of our jewelry still shines through.
We always strive to maintain honesty and transparency, so your feedback means a lot. We look forward to continuing to bring you fantastic pieces that you love!
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Verified
I love shopping with Gem Shopping…
I love shopping with Gem Shopping Network. Beautiful products never disappointed!
Date of experience: September 22, 2024
Reply from Gem Shopping Network
Thank you for your continued trust in Gem Shopping Network, Sherene!
We're delighted you love shopping with us and that our products have never disappointed you. Your support means the world to us, and we look forward to bringing you even more beautiful pieces in the future!
Verified
Tanzanite Ring
Wonderful experience
Beautiful piece of jewelry
Prettier in person
Fantastic price
Date of experience: September 14, 2024
Reply from Gem Shopping Network
Thank you so much for your kind words, Maria!
We're thrilled to hear that you had a wonderful experience and that you love your new Tanzanite ring. It's always exciting when a piece is even more beautiful in person, and we're glad you found it at a fantastic price. We look forward to serving you again in the future!
Verified
The opal and diamond 14k white gold…
The opal and diamond 14k white gold ring is the most beautiful ring I have ever seen. I don't think I'll ever take it off!
Date of experience: September 14, 2024
Reply from Gem Shopping Network
Thank you so much for your wonderful review! We're thrilled to hear that the opal and diamond 14k white gold ring is the most beautiful ring you've ever seen. It’s so special to know you love it so much that you don't want to take it off!
We appreciate your kind words and are delighted you found the perfect piece. Thank you for being a valued customer, and we look forward to helping you find more treasures in the future!
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