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GEEK STUDIO INC Reviews 3,227

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TrustScore 5 out of 5

4.8

Technical Service
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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the service provided, highlighting the staff's professionalism and extensive knowledge. Consumers appreciate the technicians' ability to clearly explain the issues and the solutions implemented, ensuring a smooth and understandable process. People also value the patience and courtesy shown by the staff, especially when addressing complex problems or dealing with less tech-savvy individuals. The company's commitment to finding effective solutions and installing preventative measures is a recurring theme in the reviews. Reviewers are pleased with the thoroughness and efficiency of the technical support, with many expressing gratitude for the technicians' dedication to resolving their issues. Consumers also report feeling reassured and well-supported throughout the entire process, further solidifying their positive experiences.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Jeff was very patient, helpful in giving directions how to position the cartridge properly, guided and explained what he did on the new files installed and how to use it for the future. He never lost... See more

Rated 5 out of 5 stars
Verified

The technician was outstanding. My computer was locked, and I needed help. He was very professional, understood my many issues, and I want to say he was caring and patient. He spoke very good English... See more

Rated 5 out of 5 stars
Verified

George Davis did an excellent job helping with a major scam today. He was patient and he provided education as we worked thru the problem. The price that was charged is outrageous and hard for a sing... See more

Rated 5 out of 5 stars
Verified

George Davis has been a life Saviour for me. I was hacked and very upset and scared. He was able to restore my computer and put in additional security to ensure I would never be hacked again. I fe... See more

Company details

  1. #1 of 5 best companies in Technical Service

Information provided by various external sources

Empowering workspaces with our Information Technology consulting services. Delivering businesses with user-centric, prompt and enterprise-level IT maintenance, protection and consulting services for computers, PCs and laptops. We offer expert technology solutions for all your gadgets under one umbrella. • PC/Printer/Laptop/Computer Support • A comprehensive diagnostic station • Setup and Installation services • Optimizing security infrastructure

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot
Rated 3 out of 5 stars

WAS ON HOLD FOR 3 HOURS WAITING for…

WAS ON HOLD FOR 3 HOURS WAITING for the tech TO GET MY PROBLEM SOLVED. Called back and I was going out to dinner with friends. Need to call them again. Also, they took down my review and posted a positive one which I did not give permission on 6-24-25

Date of experience: June 24, 2025

Rated 4 out of 5 stars
Verified

Geek Studio

George was extremely helpful in helping me deal with a hacker and to secure my computer from future hackers.

Date of experience: June 25, 2025

Rated 4 out of 5 stars
Verified

What a wonderful experience!

What a wonderful experience!! I had my computer taken over by hackers and George helped me figure everything out! I highly recommend it !

Date of experience: June 24, 2025

Rated 5 out of 5 stars
Verified

Exceptional Customer Service

Exceptional Customer Service, Problem was addressed in a very Exceptional Customer Service, Problem was addressed in a very timely matter and both the online & phone support was Outstanding. Timely matter and both the online & phone support was Outstanding.

Date of experience: June 24, 2025

Rated 3 out of 5 stars
Verified

The problem will be solved, but customer service not so hot

The service of fixing the problem was fine. The customer service from Jessica Clark was not so hot. She was pushy, rude and argumentative.

First, she asked me to proof read an email so I did or tried to. She pasted an format into an email in my email account without asking if it'd be okay to do so. I attempted to edit the email, but she didn't want me to change anything even though I told her, "it wasn't how I write" she replied with "Oh it doesn't matter." There was no greeting. I am fluent in the English language and it was written in the form of an English language learner. Not cool.

Second, she began to sign my name on legal documents for me, from my understanding of the law is against the law. She DID NOT have permission to do so. When I questioned her by opening an email to write "why did you sign my name for me?" She questioned me! Well, isn't your name, "so and so...." yes, but I don't sign my name like that. I don't appreciate you signing my name. I can do that. I'm not sure, but there was someone else telling her to stop arguing with me and to let me sign my name as she came back on the phone and said "well, I guess you want to sign. I will have to make new forms." She was put out. Additionally, would open the emails from the documents she signed for me and submitted them without telling me what she was doing. She didn't have permission to use my email account as she did as I was on the phone with her watching her utilize my email account as she liked.

Third, she watched me complete the feedback form about her. I was writing the open-ended response question. I had about 3 sentences written, then she comes on the phone and says, "Are you done?" Good, then hits submit. Rude!

Fourth, during the service I asked her why she was deleting icons on my desktop, she ignored the question and continued on about her way. "I will call you back when I'm done." Then hung up. Her job was to fix the issue, not rearrange/delete my desktop icons. She did both.

Fifth, she put the company basic information on my desktop. Really, now? I asked her to remove the information from the top right corner of my desktop. I have never had a sales representative/technician put decorative notes on my desktop that I can look up in the documents provided to me. If that's a company policy, I highly suggest that be revisited. She was put out by the request as she displayed a tone and expression of disgust; but she complied.

Jessica knows how to download software and fix issues with technology, but she definitely needs to work on her customer service. All this was done after I had been laughed at by the Espon printer technician I had spoken with earlier. I'm educated with a master's of science degree with a thesis. I'd prefer to be treated as such. I remained calm during the disrespectful customer service and hope Jessica is able to learn from this review. My not so nice note has nothing to do with the hard skills but rather soft skills experienced.

Date of experience: June 16, 2025

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