GearFocus Reviews 24

The GearFocus platform was easy to use. I sold my camera quickly. And their commission is very reasonable.

Date of experience: May 16, 2025

Truly the most amazing customer service. As soon as I purchased the camera and contacted them, they immediately responded and sent the product the next day. Truly an amazing company and gave me an amazing deal on a high quality camera.

Date of experience: May 09, 2025

Great customer service. Patient and cooperative when it came to an issue with an item.

Date of experience: March 11, 2025

Purchase was exactly as stated and at the best price I could find on the net. I've put the Canon 70D through its paces and found it 100% operational and the upgrade from my starter Rebel is amazing. The articulating screen is worth the cost of the camera alone.

Date of experience: March 04, 2025

New management - they were very helpful, responsive to queries and excellent customer service all round. Unfortunately they are still small so not many eyeballs. I think they would benefit from a fee reduction to attract new customs who want to save on eBay fees...

Date of experience: March 01, 2025

I have used Gear Focus as my primary medium for selling my camera and drone gear for several years. I am an average consumer of camera gear and have had numerous successful sales transactions with Gear Focus. With Gear Focus I have never experienced any hassles with scams or flaky transactions that are prevalent on other sites. Gear Focus is very reasonable with their seller fees and the value that I get is well worth the small fee for selling items hassle free. Shipping is easy, affordable and straight forward. For me the absolute best part of using Gear Focus has been their excellent customer support. If you have questions or any type of issue with your account or a transaction an actual person (Beth, you are awesome!) will respond very promptly with an answer or a solution. Selling or buying expensive camera or electronics can be stressful because of the high value of these items. Gear Focus has consistently taken the stress and worry out of the equation for me. As an actual user of Gear Focus I can highly recommend their service.

Date of experience: December 06, 2024

I wasn't sure if a tightening screw was in the original photo of what I purchased or not, and a mount for the focus wheel wasn't in the package. so I messaged Gear Focus/Refocus Store and they refunded the price of the screw and the mount, without me having asked for that. The customer support is stellar from both!

Date of experience: December 05, 2024

as being a long time video producer and radio host on the professional level in the local market I can appreciate the level of professionalism when it come to customer service, well the folks at Gear Focus are second to none, I really love their service.

Date of experience: November 11, 2024

I turn to GearFocus and I'm selling my high-dollar cameras because I know that it's a safe process. I've talked to the staff multiple times and they've helped walk me through the process of ensuring that my buyers are legitimate.

Date of experience: November 04, 2024

Gear Focus is the go to if you want a great place to buy and sell your gear. Every single transaction has been A1 and transparent. No issues and the rates are the best.

Date of experience: March 19, 2024

I have bought and sold several pieces of gear on GearFocus and I will continue to do so! It’s the first place I look now when I need gear.

Date of experience: November 04, 2023

I have both bought and sold multiple items on Gear Focus and nearly all transactions were trouble free.

Prior to joining Gear Focus I asked several questions about how it all works and all were answered.

The one and only time I needed to contact support re a transaction the response time was acceptable and it was dealt with professionally.

Date of experience: November 28, 2023

Buying and selling on Gear Focus feels good. Good communication, safe transactions, and quality used gear. I have no hesitation buying gear for projects knowing when I am ready to turn around and sell it is easy and a solid return on my initial investment.

Date of experience: December 04, 2023

I'm newer to video production, and nowhere near to scale with being able to buy the high-end equipment I want. I'm glad I found Gearfocus.com because I can save money as build, and get the level of equipment I want.

Date of experience: December 14, 2023

We've been using Gear Focus for the past 3 years or so and it's been an invaluable asset to our camera store. We needed an alternative to eBay with it's huge fees and anti-seller policies. The platform has not only connected us with hundreds of customers but has also resulted in significant savings on fees.

Unlike the other sites, Gear Focus is actively monitoring each transaction to make sure both the buyer and seller are legitimate and the gear is delivered on time and in the condition described. Overall we've found it's the best place online to get our used cameras and lenses into new customer's hands.

Date of experience: December 13, 2023

I'm pretty pumped to have received the podcasting mic. The team at GF was quick to issue a tracking number, and the order arrived on time with no issues.

Date of experience: November 24, 2023

Shopping on GearFocus.com was a breeze! The customer service team was awesome - they answered all my questions and made the whole process super easy. Definitely a go-to place for camera gear. Loved the experience!

Date of experience: December 14, 2023

Gear Focus is the best site for creators to not only buy and sell equipment but also collaborate. It is part of my daily creator routine!

Date of experience: December 14, 2023

Having sold a ton of items on other sites, I found the Gear Focus method to be much easier and straight forward. I wish they vended other items - like automotive and comic books! Thanks GF!

Date of experience: December 14, 2023

I've had a great experience both buying and selling on GearFocus. If I had one complaint, it would be that since it's not yet a well-known marketplace, traffic can be a little low. So if you need to sell your gear fast, you may need to list it somewhere else and deal with the scams that entails. Another small complaint is that I wish they followed up with the buyer to collect reviews. There are quite a few buyers who come to the site for just one specific item and then once they purchase it, they never log in again.

Some of the other reviewers seem to not understand how gearfocus works. Yes, they do require you to prove who you are (this seriously reduces the chances of getting scammed), but then they hold your funds in escrow until the seller ships and the buyer receives the item (with a reasonable time window in case the buyer forgets to indicate the item was received. Short of only meeting people in person to sell your gear, this system works pretty well to protect the buyer and the seller.

Date of experience: June 23, 2023