Verified
The process was excellent with the exception of the delivery process. The delivery people were needed to install the equipment and they were not proficient and it took them quite a bit of time. They... See more
Company replied
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Verified
The first thing that made it a great experience was your website that explained everything in such a way that I knew I was going to get a quality product. The second thing that made me know that I was... See more
Company replied
Verified
Had a great experience purchasing through these guys. I had a lot of questions coming in as it was my first time buying a cabinet for my newly renovated mancave. I was flip flopping between different... See more
Company replied
Invited
I've only purchased one item from Game Room Shop and my experience was superior in every way. They are friendly, knowledgable, and above all - patient. No matter how many silly or obscure questions... See more
Company replied
Company details
- #25 of 41 best companies in Game Store
- #2 of 4 best companies in Bar Restaurant Furniture Store
- #82 of 173 best companies in Furniture Store
- #63 of 108 best companies in Hobby Store
Written by the company
Game Room Shop is your ultimate destination for creating the perfect entertainment space. We specialize in providing a collection of arcade games, pool tables, air hockey tables, foosball tables, and more. Our mission is to help you create the ultimate entertainment space at home, offering products that guarantee fun, excitement, and lasting memories. At Game Room Shop, we understand the importance of quality and performance. That's why we carefully curate our products to ensure they meet the highest standards of durability and functionality. Whether you're a gaming enthusiast or looking to create a family-friendly environment, we have something for everyone. Customer satisfaction is our top priority. Our user-friendly website allows you to easily browse and shop for your favorite game room essentials. We offer exceptional customer support to assist you at every stage, from product selection to after-sales service. With our seamless ordering process and reliable delivery, you can trust that your purchases will arrive on time and in perfect condition. Transparency and trust are the pillars of our business. We proudly offer shipping insurance for all orders, ensuring your purchases are safeguarded during transit. This gives you peace of mind with every order you place. Join the growing community of satisfied customers at Game Room Shop and transform your space into the ultimate entertainment hub. Explore our extensive collection at Game Room Shop and discover why we are the preferred choice for game room enthusiasts. Experience the Game Room Shop difference – where the fun never ends!
Contact info
669 Bel Air Rd. #1018, 21014, Bel Air, United States
- 240-774-1407
- support@gameroomshop.com
- gameroomshop.com
4.6
Excellent
29 reviews
Verified
Reply from Game Room Shop
Thank you! We're glad to hear you're happy with both the product and the service. We appreciate you choosing Game Room Shop!
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Verified
Top notch corn hole boards!
The first thing that made it a great experience was your website that explained everything in such a way that I knew I was going to get a quality product. The second thing that made me know that I was getting a quality product was that the buying experience itself was very explanatory and done in a way to make sure that there would be no damage to the product and it would be delivered in a timely manner. And the last part was that I was given updates on the progress of the product I had ordered, and then it was delivered exactly in the manner described. The quality of the product was top-notch and I could not be happier. It made the perfect birthday gift for my son-in-law.
Date of experience: June 17, 2025
Reply from Game Room Shop
Thank you for the detailed feedback. It means a lot to hear that every part of the process gave you confidence in your purchase. We're especially glad the product arrived just as expected and made such a great gift for your son-in-law. We appreciate you choosing Game Room Shop and hope we can help again in the future.
Verified
Delivery feedback
The process was excellent with the exception of the delivery process. The delivery people were needed to install the equipment and they were not proficient and it took them quite a bit of time. They even wanted us to sign for receipt when the machine wasn't working properly. They did figure it out, but it seems this could have been a smoother process.
Thank you,
Christine
Date of experience: June 12, 2025
Reply from Game Room Shop
Thank you for the honest feedback, Christine. We're really glad to hear the overall process went well, but we completely understand your frustration with the delivery experience. That definitely should’ve gone more smoothly, and we appreciate you sharing the details. We’ll be addressing this with our delivery partner to make sure future installs go better. Thanks again for your patience and for choosing Game Room Shop!
Verified
They answered every question I had and…
They answered every question I had and made sure I got exactly what I wanted.. Just got it and played a few games. Works great!
Been waiting on this day since 1982
Date of experience: June 09, 2025
Reply from Game Room Shop
Love hearing this - especially the 1982 part! We’re so glad everything turned out just how you hoped, and that it’s working great right out of the gate. Enjoy every game, and thanks for letting us be a part of the nostalgia!
Verified
Annie top notch customer service
Annie was extremely helpful. She followed up the entire process, including after delivery. Highly recommend and will be reaching out to Annie for any future game needs.
Date of experience: March 01, 2025
Reply from Game Room Shop
Thank you for your kind words! We're thrilled to hear that Annie provided such great support throughout the entire process. We’ll be sure to pass along your feedback to her. Looking forward to helping you with your future game room needs!
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Verified
Great service
Date of experience: February 13, 2025
Reply from Game Room Shop
Thank you! We appreciate your support and are glad you had a great experience. Let us know if we can help with anything else!
Verified
Liked the way things were handled
Liked the way things were handled
Date of experience: January 15, 2025
Reply from Game Room Shop
Thank you for your feedback! We’re glad you were happy with how everything was handled. Let us know if you need anything else!
Verified
The game came broken and the top is…
The game came broken and the top is very loose
Date of experience: January 14, 2025
Reply from Game Room Shop
Hi Roland. We're sorry the game arrived damaged in transit. I see Meryam on our team has reached out to help. Once we receive your response, we'll work with our vendor to resolve this for you ASAP.
Verified
great communication and service
Date of experience: January 14, 2025
Reply from Game Room Shop
Thank you so much for your feedback! 😊 We’re delighted to hear that our communication and service stood out to you. It’s always our goal to make the experience as smooth and enjoyable as possible. Let us know if there’s anything else we can do for you—your satisfaction means the world to us! 🎯
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Verified
All inquiries were responded to…
All inquiries were responded to promptly. Item was shipped quickly.
Date of experience: November 12, 2024
Reply from Game Room Shop
Thanks for the feedback! 😊 We’re glad to hear your questions were answered quickly and that your item shipped out in no time. Making sure everything goes smoothly is what we aim for! If you ever need anything else, we’re here to help. Enjoy your purchase, and thanks for choosing Game Room Shop! 🚚✨
Verified
Order and processing
At first i was hesitated because i never heard about them, but the representative name Annie was very helpful and she made my invoice very easy. I got my billiard table and i am very satisfied with the item. Would highly recommend them with anyone.
Date of experience: October 31, 2024
Reply from Game Room Shop
Thanks for sharing this! We totally get it—it’s always a bit of a leap to go with a new company. 😊 So glad to hear Annie was able to help you feel confident with your purchase and make everything easy! And even better to know you’re happy with your new billiard table! 🎱 Thanks for recommending us, and don’t hesitate to reach out if you ever need anything else. Enjoy the table!
Verified
I received a phone call from them when…
I received a phone call from them when they saw I had called outside of business hours. When we spoke, the representative answered all of my questions.
Date of experience: October 18, 2024
Reply from Game Room Shop
Thanks for letting us know about your experience! 😊 We know how important it is to get answers quickly, so we’re glad we could reach out and connect with you after hours. It’s great to hear our team was able to answer all your questions—if there’s ever anything else you need, we’re just a call away. Thanks for choosing Game Room Shop!
Verified
Perhaps THE BEST Customer Service I've ever received!
I'm taking the time to write this review to highlight what an EXCELLENT experience I've had purchasing the Pac-Man air hockey table from this company.
My family and I have had our eyes on buying an air hockey table for months now and we did a TON of research. Not only did these guys provide the best possible price for this table, but their customer service is some of the best I've EVER had...period!
Through the entire sales process, I worked with Annie. She was always super responsive, kind, and extremely informative. She texted me regularly as she found answers to questions I had and was unbelievably helpful. Game Room Shop has a ROCK STAR employee in Annie, and I wanted to make sure that feedback made it to the top.
I e-mailed the CEO and let him know this. It gets better. The guy writes me a thorough e-mail back thanking me my input and drops me a $25 gift card to use on future purchases.
Keep up the great work, guys! It's refreshing, because it is so rare these days, to find a company that has stellar customer service. I'll be a customer for life.
Grateful,
Brian Williams
Date of experience: September 20, 2024
Reply from Game Room Shop
Wow, Brian, thank you so much for this incredible review! 🙌 We're beyond thrilled to hear about your excellent experience with Game Room Shop and your Pac-Man air hockey table! It sounds like your family put in the time and research, so it’s great to know we could offer not only the best price but also some of the best customer service you’ve ever had—that’s huge! 😊
We’re especially excited to hear how amazing Annie was throughout the process. We’re grateful for your support and can’t wait to continue serving you in the future. Thanks again for being such an awesome customer—we’re honored to have you for life! 💫
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Verified
Excellent Experience!!
Excellent customer service from start to finish! The preorder questions were met with friendly and accurate information from their customer service phone staff. The product arrived earlier than expected and it was in perfect condition upon arrival. Couldn’t have been a better experience. We highly recommend!!
Date of experience: September 15, 2024
Reply from Game Room Shop
Thank you so much for your fantastic review! 😊 We're thrilled to hear that you had an excellent experience from start to finish! It’s great to know that our customer service team could provide friendly and accurate information, and we're especially happy that your product arrived ahead of schedule and in perfect condition. We couldn’t ask for better feedback! 🙌 Your recommendation means a lot to us, and if you ever need anything else, we’re always here to help. Thanks for choosing Game Room Shop! ⭐
Verified
My experience with the team at game…
My experience with the team at game room shop was simply amazing I tried everything I could to purchase this game and the person who was helping me was Annie she went over and beyond to help me I told her I was going to get the game I was just having problems finding a way to finance so she said would like me to check in at the end of the month I said yes and she reached back out
PS
go game room shop i wouldn't buy anywhere else after that experience
Date of experience: August 21, 2024
Reply from Game Room Shop
Anthony, thanks for sharing your experience! We’re thrilled to hear that Annie was able to provide such outstanding support and go the extra mile to help.
We’re honored to be your go-to choice, and we’re here whenever you need us. Thank you for being an amazing customer! 🙌
Invited
Warm and friendly
I've only purchased one item from Game Room Shop and my experience was superior in every way. They are friendly, knowledgable, and above all - patient. No matter how many silly or obscure questions you have they always respond right away and try to help you in the most warm and friendly way. I can't recommend them more highly.
Date of experience: May 10, 2024
Reply from Game Room Shop
Hi Jeff - thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your first purchase with us was so positive. We strive to create a friendly, knowledgeable, and patient environment for all our customers, and it's heartwarming to know that we succeeded in your case.
We take pride in answering all your questions, no matter how "silly or obscure" they might seem, and we're delighted that you found our responses helpful.
Your recommendation means the world to us, and we look forward to serving you again in the future.
Invited
I was a bit skeptical ordering this big online. It was seamless and I couldn’t be happier with the golden tee machine.
I was a bit skeptical ordering this expensive of a product on line. It was
Date of experience: June 12, 2024
Reply from Game Room Shop
Hi Robert - we understand that ordering a large item like a Golden Tee machine online can be a bit nerve-wracking, so we're overjoyed to hear that your experience was seamless and that you're absolutely thrilled with your purchase!
We strive to make every online order as smooth as possible, and it's fantastic to know that we met your expectations.
Thank you for choosing us for your Golden Tee PGA Tour game, and please don't hesitate to reach out if you have any questions or need assistance in the future.
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Verified
Amazing customer service
Date of experience: August 16, 2024
Reply from Game Room Shop
Nicholas, thank you so much for the fantastic review! 😊 We’re thrilled to hear that you had a great experience with our customer service team and that our response time hit the mark. Your feedback means the world to us, and we’re always here if you need anything else. Thanks for choosing us and for being such an awesome customer! ⭐
Verified
Excellent purchasing experience
Had a great experience purchasing through these guys. I had a lot of questions coming in as it was my first time buying a cabinet for my newly renovated mancave. I was flip flopping between different products and the team gave me the information I needed to make an informed decision without any sort of pressure. Just got it set up a few days ago and it was a hit with the kids! Already looking at our next addition and will definitely be purchasing from Game room shop again!
Date of experience: August 01, 2024
Reply from Game Room Shop
Thank you for the amazing review, Erwin! 😊 We're thrilled to hear you had a great experience with us, especially with your first cabinet purchase for your new mancave—sounds like an exciting project! We totally get that there can be a lot to consider when choosing the perfect piece, so we're glad our team could provide the info you needed without any pressure. Hearing that it’s already a hit with the kids makes our day! 🎉 When you're ready for your next addition, we’re here to help make it just as seamless. Thanks for choosing Game Room Shop, and we can’t wait to work with you again! 🚀
Verified
Game Room Shop goes above and beyond!
Game Room Shop goes above and beyond!
We can't say enough about the outstanding service provided by the team at Game Room Shop. They answered all of our questions and made sure that we had all the details needed for a flawless white glove experience. Thank you CRS!
Date of experience: August 07, 2024
Reply from Game Room Shop
Thank you so much for your kind words! 😊 We're delighted to hear that you had an outstanding experience with our team and that we could provide all the details needed for a smooth white-glove delivery. We aim to make every step of the process as seamless as possible, and it's fantastic to know we hit the mark for you. If you need anything else or have more questions in the future, you know where to find us! Thanks again for choosing Game Room Shop—your support means everything to us! 🙌
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