Furrytail Reviews 118

Best purchase ever.. ended up getting a second one. Not super expensive, tbh i have zero complaints

Date of experience: June 27, 2025

Long waiting for response. Took too long to arrive. The product has good quality but unfortunately my cats shown no interested at all in the product.

Date of experience: June 06, 2024

I regret purchasing the FurryTail water fountain. It requires proprietary filters that only work with this specific model, which is already frustrating. On top of that, the filters attach to two tiny plastic pieces that aren’t clearly marked as separate from the filter itself. When I changed the filter, I accidentally threw those parts away, thinking they were part of the used filter.

I reached out to the company three months ago to request replacements. After several emails and sending them photos to confirm the correct parts, they said they'd ship them to me—but nothing ever arrived. Now I’m stuck with a completely unusable fountain and zero support from the company.

Don’t waste your money. Poor design, poor instructions, and even worse customer service. I wouldn't recommend this fountain—or this brand—to anyone.

Date of experience: May 31, 2025

Such A Unique Brand!
Love their design and brand philosophy. The scratchers are so lovely to look at. Sometimes I think I get more out of them than my kitty :)

Date of experience: March 02, 2025

Colossal Curvy Clawer is completely impractical. It is unstable, and the material meant for scratching is useless-none of my three cats will use it. The top platform is made of a sleek, wood-like material with no grip, making it difficult for cats to jump onto safely. It seems like this tower was designed for appearance rather than functionality. A more stable base, actual scratch-friendly materials, and a non-slip surface on top would make it much more usable. As it stands, it's just decorative and not cat-friendly at all.
Plus, this business deleted my review from their website.

Date of experience: January 13, 2025

I'll preface this by saying I finally received the product but it took about 2 weeks longer than it was supposed to and I still never received my order number or tracking number. After finally succumbing to Instagram marketing, I decided to purchase the wavy cat scratcher. It's fine, feels flimsy. After purchasing, I never received an email confirming my order. I was unable to search for my order information by plugging in my email on their website. I reached out to customer service and it took about 3 days for them to actually get back to me, And they still didn't provide the information but rather asked me to rest assured because "the product you purchased has been dispatched, and the tracking information will be updated gradually" (What Is that response?) and STILL never provided an order or tracking number.

Don't be fooled by the recent wave of positive reviews, I can almost guarantee that those are fake given the days between and consistent five-star rating.

Date of experience: December 26, 2024

I'm impressed with the 2-in-1 elevated glass cat bowl. The two-in-one design allows me to use it for both food and water, and the glass is high quality and durable.

Date of experience: December 30, 2024

I was skeptical about switching to an automatic litter box, but this automatic litter box has exceeded my expectations. The device is quite and efficient. The design is also very stylish and compact, fitting well in my home.

Date of experience: December 18, 2024

This litter box has changed the game! The enclosed design keeps odors contained, and the modern look blends into my apartment perfectly. Easy to clean as well!

Date of experience: December 22, 2024

I love how modern and compact the design is. The filtration system keeps the water fresh, and my cat seems to enjoy drinking from it way more than a regular bowl.

Date of experience: December 21, 2024

As a busy pet owner, this self cleaning litter box has made my life so much easier. The design is sleek. My cat adjusted to it immediately!

Date of experience: December 18, 2024

This cat tree is amazing! The minimalist design fits perfectly with my home decor, and my kitty loves climbing and lounging on it. Sturdy and stylish!

Date of experience: December 18, 2024

This water fountain has been amazing for both my cat and me! It's super quiet and keeps the water fresh throughout the day. My cat drinks more water now, which makes me feel great about her health.

Date of experience: December 16, 2024

I love this 2-in-1 cat bowl stand! The elevated design seems to help with her posture while eating. It's both functional and stylish.

Date of experience: December 12, 2024

The customer service I received from this company is negative star. Sparing details, I placed an order then cancelled directly after. I then placed another order. I went back and forth with the customer service department for weeks. They assured me that my first order has been cancelled, but it still has not. They also made a mistake with my second order and the entire matter remains unresolved as FurryTail has decided to stop responding to my support requests. Also, they don't have a phone number. After weeks of nonsense and them ghosting I will never do business with this company again. Not to mention, my cat isn't interested in the colossal cat scratcher. My purchase ended up a colossal mistake.

Date of experience: December 12, 2024

I bought two FurryTail automatic cat litter boxes. I really like the look of them. I had put them in my new home although I hadn’t moved in and thought I would order a third as you’re meant to have an extra litter box on hand. Everything was fine until I moved in, and the cats started using the boxes. The bags that they have for the elimination do not hide the odor and instead of changing the bags every two or three days I have to change the bags every day. I really would not recommend this because the smell of odor is really bad. I have used several other brands in the past and the only reason I chose this brand was because I wanted more low profile boxes because it’s easier and less cumbersome. I’ve never experienced this odor until I bought these boxes so I would not recommend them to anybody. I purchased 2 Meowant Automatic litter boxes, and they are far superior their elimination bags are much stronger they also allow you to purchase an odor gel that you can put in to that compartment and there is absolutely zero odor. It’s wonderful. My review is 100% honest and I hope it can help you.

Date of experience: December 05, 2024

The sunflower design on this scratching board is adorable! Shipping took a bit longer than expected, but I'm still very happy with the product.

Date of experience: November 08, 2024

I've been using this litter box for a month now, and I haven't noticed any safety concerns. There's nothing that could harm my cat, and the door stays open without any issues.

Date of experience: October 19, 2024

The night light feature makes the litter box feel cozy and cute. It runs super quietly. I can't hear anything while I'm in my bedroom, not disturb my sleep.

Date of experience: November 05, 2024

I got this Boss cat bed for my cat, and the design is super unique! It rotates 360 degrees, and my cat loves it.

Date of experience: September 16, 2024