Home & Decor Reviews 193

Date of experience: June 05, 2025

When purchasing the couch it says 2-5 days as an estimated delivery. Now obviously thats estimated however it has been two weeks and I don’t even have tracking information yet. The only communication I have gotten about my order I only received because I reached out. Honestly I should have just spent the extra $200 and gotten said item from a bigger box store.

Date of experience: May 02, 2025

Great experience lovely store

Date of experience: May 05, 2025

The product is exactly what I asked for, but the shipping time was not what I expected. I specifically checked the box that suggested the product would be shipped immediately. And I inferred that you would send it via overnight or second day. That was certainly not the case as I only received it yesterday. I had expected to receive it last week so that I could bring it with me to work on my boat.
What, exactly did I pay for in terms of the extra fee?

Date of experience: April 30, 2025

Thank you for advertise it. Looking for a set to match my other barn door to remind of my dad’s farms. Plus the cost is like the other one and is sold out and caught this. Thanks!!

Date of experience: April 18, 2025

Never answers about a return I want to make

Date of experience: April 16, 2025

Placed my first order. The process was efficient. Looking forward to the delivery.

Date of experience: April 11, 2025

I'm so impressed with Home & Decor. Ordering was easy, prices were more than fair, and the items arrived pretty quickly.

Date of experience: March 11, 2025

Simple and easy transaction.

Date of experience: March 12, 2025

I ordered a large frame for a painting from H and D. The wrong frame was sent to me and it was chipped badly in two different places. I cannot get anyone on the phone to help me return it.

Date of experience: February 13, 2025

Excellent merchandise and prices. Site easy to navigate and I found perfect bench..

Date of experience: February 13, 2025

Johnny.. your téléphone opérator for « « « « orders placed »was THE BEST CUSTOMER ASSISTANCE Person EVER who had helped me with a COMPLEXXPROBLEM, .. I have never encountered better and more caring a person.. It is bc of this expérience that I will purchase from Home&Decor again… and yr site will be the first place I where I will start my Decorating searches.
AGS / former Professional Decorator

Date of experience: February 10, 2025

Outstanding quality heavyweight Belgium tapestry with vivid colors. It is exactly as described. Delivery was prompt.

Date of experience: February 06, 2025

They suck at getting back with you. They tell you that they'll send you a shipping label. You wait for it and it never shows up so you call him and then they tell you it's too late to get your money back. They are the worst to deal with.

Date of experience: December 05, 2024

Worst people to work with.
Will never ever order anything from them.

Date of experience: December 11, 2024

Great experience!! I will be ordering the rest of my furniture through them.

Jan 15 - Ordered couch
Jan 17 - Scheduled delivery
Jan 21 - Delivered

Customer service called to schedule the delivery + a follow up call as a reminder & I requested she make a note to the delivery guys to call me when they're close so I could let them into the building.

Delivery (third-party) - Arrived on time + they called to notify me they were 15 mins out (def needed that). After bringing the couch into my living room I asked if they could help me move my mattress from my living room to my bedroom bc it's super heavy & they were so kind to do that!!

10/10 would recommend.

Date of experience: January 14, 2025

Was delivered as promised

Date of experience: January 07, 2025

I wasn't happy with the purchase I had made and was prepared to return it. I reached out to customer service to see how to go about returning but didn't hear back for a day or two. Someone responded then to let me know they were going to refund me anyways and I can donate the item. Truly appreciate the efficient resolution and helpfulness of their customer service team!

Date of experience: January 09, 2025

Great price! Just what we were looking for!

Thank you-

Date of experience: January 02, 2025

Order was received promptly. Packaged well!

Date of experience: December 15, 2024