Freeway Insurance Reviews 3,943

TrustScore 4.5 out of 5

4.6

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, knowledge, and exceptional customer service. Consumers highlight the agents' patience and willingness to go the extra mile to assist them, ensuring they find the best policy to fit their needs and budget. People appreciate the clear explanations and the time taken to address all their questions. Consumers are also very satisfied with the service provided, often describing the process as quick, easy, and stress-free. Reviewers frequently mention the value for money, noting that agents were able to find them affordable rates and even save them money compared to other companies. The price of the insurance policies is also a recurring positive point, with many customers expressing their gratitude for the competitive rates they received.

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Rated 5 out of 5 stars

Elise went above and beyond to assist me with a complex issue on my current policy. I was so scared that my insurance was going to lapse due to this issue she listened to my situation and helped me... See more

Company replied

Rated 5 out of 5 stars

Brenda Zuniga Talavera was fantastic! Super sweet, great conversation, and helped me save a lot of money on my plan. Absolutely wonderful, my first time ever leaving a review, she deserves it!

Company replied

Rated 5 out of 5 stars
Verified

Great friendly staff, Clean and easy to find location. Just one location was highly hard to get into or park at due to the location it was at off culebra. However, the lady was highly wonderful and co... See more

Company replied

Rated 5 out of 5 stars

I bought a car in the L A area, and so I needed insurance right away , which led me to stumble into a gentlemen named Parker at Freeway insurance . This man went above and beyond to help me out becaus... See more

Company replied


Company details

  1. #22 of 40 best companies in Auto Insurance Agency

About Freeway Insurance

Written by the company

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Kudos to Diana

The agent that took my call was friendly and very helpful. I was able to get auto insurance at a very reasonable amount

Date of experience: July 03, 2025

Rated 5 out of 5 stars

Jacqueline Medina is one of Freeway's…

Jacqueline Medina is one of Freeway's best agents, providing excellent customer service

Date of experience: July 02, 2025

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Reply from Freeway Insurance

We are glad to see Jacqueline was helpful and able to give you a great rate with the coverages you needed for you day to day travel. Have a great day!

Rated 5 out of 5 stars

Amazing service …

Elise went above and beyond to assist me with a complex issue on my current policy. I was so scared that my insurance was going to lapse due to this issue she listened to my situation and helped me navigate through it and found me a whole other policy with better coverage ! Thank you for having her on the your team you are blessed to have her on board.

Date of experience: July 02, 2025

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Reply from Freeway Insurance

We are happy to know Elise was able to help you with your insurance needs, thank you for sharing this with us and other customers. Have a great day!

Rated 5 out of 5 stars

Had a great experience with Diego he…

Had a great experience with Diego he was able to get me a cheap insurance. Really friendly I really recommend them.
Thank you

Date of experience: July 02, 2025

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Reply from Freeway Insurance

Thank you for choosing us for your insurance needs, we will be ready to assist with any insurance needs you may have while using our agency. Thank you for the review and enjoy the rest of your day!

Rated 5 out of 5 stars

Denise Archuleta was vary helpful and…

Denise Archuleta was vary helpful and knowledgeable I would definitely recommend!!

Date of experience: July 01, 2025

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Reply from Freeway Insurance

The process is easy, you just tell us what you are looking for and we do all of the leg work for you, thank you for choosing us for your insurance needs.

Rated 5 out of 5 stars

Brenda Zuniga Talavera was awesome!

Brenda Zuniga Talavera was fantastic!
Super sweet, great conversation, and helped me save a lot of money on my plan. Absolutely wonderful, my first time ever leaving a review, she deserves it!

Date of experience: July 01, 2025

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Reply from Freeway Insurance

Thank you for your review, it was no problem, this is what we specialize in, thank you for giving us the opportunity to help. Have a great day!

Rated 5 out of 5 stars

DENNISSABLE IS THE BEST INSURANCE AGENT…

DENNISSABLE IS THE BEST INSURANCE AGENT EVER. She took me through the process step by step and was very very polite and through.
Thank you so much.
Welcome to FL

Date of experience: July 01, 2025

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Reply from Freeway Insurance

Glad our agents found what you were looking for, thank you for leaving us a positive rating. Have a great Day!

Rated 5 out of 5 stars

Arlene

Arlene - was fast pleasant awesome and to the point!

Date of experience: July 01, 2025

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Reply from Freeway Insurance

You can rest assure anytime you speak with our agents they will help you find exactly what you are looking for, thank you for giving us the chance to help. Have a great day!

Rated 5 out of 5 stars

Good service.they always help me with…

Good service.they always help me with best prices.special isidro Rodriguez today.love this place..recomend to my friends

Date of experience: June 30, 2025

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Reply from Freeway Insurance

Isidro is a great person and the right one to help you with your insurance needs. thank you for the rating. Enjoy your day!

Rated 5 out of 5 stars

I called today to get a quote and the…

I called today to get a quote and the live agent that I got was very nice. Ask me how my day was and all her routine questions. She was very patient. We stayed on the phone for almost an hour and a half trying to look for the best policy for myself And for my budget. She kept in mind my prize range and she looked to see what was the best policy for me. She was very nice and sweet. She went through extra mile to make sure that I was OK with the policy in the price range that I got and the coverage that I needed. Thank you Monserrat for all your help!!!

Date of experience: June 28, 2025

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Reply from Freeway Insurance

Thank you for choosing us, we are committed to providing you with the best service possible to ensure your satisfaction. Enjoy your day!

Rated 5 out of 5 stars
Verified

Great Staff, Great assistance

Great friendly staff, Clean and easy to find location. Just one location was highly hard to get into or park at due to the location it was at off culebra. However, the lady was highly wonderful and could not of asked for better person to assist me. Pricing was a match to others. Look forward to adding a other car to my policy. ty

Date of experience: June 20, 2025

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Reply from Freeway Insurance

Thank you for visiting our local office, we are glad you were taken care of.

Rated 5 out of 5 stars

Rhonda at the Granite City office did a…

Rhonda at the Granite City office did a great job ,was helpful curtious and kind .
Also Knowledgeable.
Thank you

Date of experience: June 26, 2025

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Reply from Freeway Insurance

Any time you get Rhonda to help, all of your concerns regarding your policy are going to be resolved, all of our customers are always satisfied by the service provided our agent. Enjoy the rest of your day!

Rated 5 out of 5 stars

Spoke with Jeff

Spoke with Jeff, very kind,patient, and helpful

Date of experience: June 27, 2025

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Reply from Freeway Insurance

Hello, thank you for having faith in Jeff to get the job done, we are glad to have been able to help. Enjoy your day!

Rated 5 out of 5 stars

Francisco did a amazing job helping me…

Francisco did a amazing job helping me find a low rate on my new vehicle

Date of experience: June 26, 2025

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Reply from Freeway Insurance

You can always count on Francisco to resolve your issues when you have doubts or need assistance with your policy. Enjoy your day!

Rated 4 out of 5 stars
Verified

Very helpful & professional

Very helpful & professional

Date of experience: June 20, 2025

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Reply from Freeway Insurance

Helpful is our middle name, our mission is to help all customer's find an affordable rate during these times of inflation. Please feel free to call us any time for more information on other services we have to offer. Have a great day!

Rated 5 out of 5 stars

The great customer servicer

The great customer service, and patience. Understood what I needed, and was able to generate answers.

Date of experience: June 25, 2025

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Reply from Freeway Insurance

Thank you for reviewing our agency. We are happy to know we were able to answer any doubts about your policy. Have a great day!

Rated 5 out of 5 stars

Parker was amazing

Parker was amazing! Handled everything quickly and smoothly. 100% satisfied with his service. Even lowered my policy.

Date of experience: June 24, 2025

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Reply from Freeway Insurance

Hello Carrie, we are so happy that your happy with the new policy Parker found for you today, that is why some customers call us cheap we compare the price, so you don't have to. Enjoy your day!

Rated 5 out of 5 stars

Joseph is a very good Agent

Joseph is a very good Agent he's had patience with me and my family being loud he talked us throughout the whole entire process

Date of experience: June 24, 2025

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Reply from Freeway Insurance

Customer satisfaction is our top priority; we listen to all of our client's needs. We would like to thank you for the 5-star review you left for us. Enjoy you day!

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