Verified
Scam. That should have been apparent from their rebate process: you email your receipt/rebate request to them, rather than sign on. However, if you want to cancel the service, you must sign on. Th... See more
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Verified
Has a good rebate plan and is very responsive with live sends/replies. Will give 5 star rating when I confirm my rebate has been made
Verified
I love freeshipping.com because it allows me to stack an extra 10% savings on top of other savings that I can get at many popular retailers. It has saved me tons of money at home improvement stores... See more
Company replied
Verified
Freeshipping.com is a super company. Get free shipping on orders from loads of companies. Save you so much money and even get refunds when you have to mail an item back to the company. Every month... See more
Company replied
Company details
- #12 of 12 best companies in Cashback Provider
About FreeShipping.com
Written by the company
What is FreeShipping.com?
FreeShipping.com members shop online with exclusive savings at
1,000+ retailers year-round
FreeShipping.com gives you exclusive savings when you shop at top retailers like Macy's, Best Buy, Groupon, Kohl's, Walmart and many more.
SEE ALL RETAILERS
HOW FREESHIPPING.COM SAVES YOU MONEY
10% CASH BACK
Automatically earn 10% Cash Back when you shop through FreeShipping.com
SHIPPING REBATES
Forget free shipping minimums. Get refunded for the shipping charges you pay online
PRICE PROTECTION
When an item you buy sells for less later, get paid up to $100 for the price difference
LEARN MORE
Over $40 Million in savings paid out to FreeShipping.com members
READ FAQs
FREESHIPPING.COM GUARANTEE
If you don't love FreeShipping after 30 days, we'll give you a full refund for your first month of membership. You can even keep any Cash Back you earned during that time. Cancel FreeShipping.com anytime. No cancel fees. No questions asked.
Contact info
P.O Box 303, 06067, Rocky Hill, United States
- 1-800-869-5597
- CustomerService@FreeShipping.com
- freeshipping.com
3.4
Average
5K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
Verified
Waste of $, time, energy!
I have $15 in payouts, but I won’t get them until 7/15. I already paid $2, and I’m going to be charged another $19 on 7/11. So, I’m supposed to spend $21 to get $15! Waste of money, time, and energy!
Date of experience: July 05, 2025
Verified
Has a good rebate plan and is very…
Has a good rebate plan and is very responsive with live sends/replies. Will give 5 star rating when I confirm my rebate has been made
Date of experience: July 05, 2025
Verified
Savings
Shipping is quite expensive in most cases. The fee is durable.
Date of experience: July 04, 2025
Verified
SCAM ALERT
Scam. That should have been apparent from their rebate process: you email your receipt/rebate request to them, rather than sign on. However, if you want to cancel the service, you must sign on. That is when you discover your password doesn't work. So you use the password tools. They say they will send you a password reset to your email. Only that email never comes. I have requested a reset repeatedly over the last 6 months, but have never received one. Don't get me wrong, I did receive that $10 rebate they initially offered, but of course, they bill me almost $20 per month ever since, with no way to cancel. I will let the AG deal with them.
Date of experience: January 16, 2025
Verified
The quick response to a certain issue…
The quick response to a certain issue that I emailed about and the rebate on my order
Date of experience: June 18, 2025
Reply from FreeShipping.com
Thanks for taking the time to share your experience Audrey. We’re so glad you're putting your FreeShipping.com membership to good use.
Verified
I'm giving 1star because I never signed…
I'm giving 1star because I never signed up for freeshiping com. It's not free shipping if I have to pay for it. Furthermore, there was never an email to state that I joined nor did I ever confirmed an email address to be charged $19.00 from freedhipping.com.
Be careful people.
Date of experience: June 17, 2025
Reply from FreeShipping.com
We understand your concern and we’d love to get to the bottom of it for you. A member of our dedicated customer service team will reach out directly to help.
Verified
Surprises cost you $$$$$
Date of experience: June 19, 2025
Reply from FreeShipping.com
Hi Arthur! This charge reflects joining FreeShipping.com for money-saving benefits like 10% Cash Back every day, free shipping and so much more. If we can be of any assistance please email us directly at CustomerService@FreeShipping.com and we’ll be happy to help.
Verified
Charged $2 without warning.
Date of experience: June 19, 2025
Reply from FreeShipping.com
Hi KC! It’s likely this charge reflects joining FreeShipping.com for money-saving benefits like 10% Cash Back every day, free shipping and so much more — but we’d love to help figure this out. To protect your privacy, our social media team can’t search accounts or billing history. Instead, please email us directly at CustomerService@FreeShipping.com and we’ll get to the bottom of it!
Verified
First time trying
First time trying. Ordered from Bath and body Works. Will have to wait until I receive my cash back of $10. Cancelled service because $19/ month is not worth it for me. This is more than Amazon prime. Walmart is free if you order over $35. Costco shipping included with cost of products.
Date of experience: June 18, 2025
Reply from FreeShipping.com
Hi Carolyn, we understand your frustration and value your feedback. Like many businesses, we’ve had to change our price in response to market changes. Keep in mind, as the price of consumer goods has gone up, so has the value of 10% Cash Back every day at 1,000+ retailers. We remain committed to offering you value through our other member benefits as well, like shipping & return shipping rebates, price protection and food delivery rebates. Please don't hesitate to reach out at CustomerService@FreeShipping.com with any questions.
Verified
Monthly fee is too expensive!
Date of experience: June 19, 2025
Reply from FreeShipping.com
Hi Wesley, we understand your frustration and value your feedback. Like many businesses, we’ve had to change our price in response to market changes. Keep in mind, as the price of consumer goods has gone up, so has the value of 10% Cash Back every day at 1,000+ retailers. We remain committed to offering you value through our other member benefits as well, like shipping & return shipping rebates, price protection and food delivery rebates. Your satisfaction is important to us — so please feel free to email us at CustomerService@FreeShipping.com with any questions.
Verified
Gave me a welcome rebate and cash back…
Gave me a welcome rebate and cash back which was good
Date of experience: June 19, 2025
Reply from FreeShipping.com
Member comments like this make our day! Thank you—now keep on saving. 😎
its a scam
its a scam! STAY AWAY! they will just start charging your card and not refund you
Date of experience: June 24, 2025
Reply from FreeShipping.com
Hi Raal, we can definitely look into your membership for you! Please send us an email at CustomerService@FreeShipping.com and we’ll help resolve any issues. In the meantime, we hope you consider trying out your cash back benefits like our other members who have been saving with us since 2002.
Verified
Reply from FreeShipping.com
Hi Richard! We understand your concern and we’d love to get to the bottom of it for you. A member of our dedicated customer service team will reach out directly to help.
It is a scam
It is a scam. I canceled my membership (that I wasn't aware that they used my info to sign me up for) and never received a confirmation email it was canceled. When I tried to log back in, (and yes I'm sure the email was correct for it is my main one I use for all communication), the website would not allow me to log back in and follow up.
Date of experience: June 21, 2025
Reply from FreeShipping.com
Hi Ashley! It’s likely this charge reflects joining FreeShipping.com for money-saving benefits like 10% Cash Back every day, free shipping and so much more — but we’d love to help figure this out. To protect your privacy, our social media team can’t search accounts or billing history. Instead, please email us directly at CustomerService@FreeShipping.com and we’ll get to the bottom of it!
Verified
I made the purchase and got rebates on…
I made the purchase and got rebates on multiple purchases
Date of experience: June 12, 2025
Reply from FreeShipping.com
Member comments like this make our day! Thank you, Robyn—now keep on saving. 😎
Verified
Easy process
Easy process. When asking a question I get a response which is nice!
Date of experience: June 12, 2025
Reply from FreeShipping.com
We’re so glad you’re enjoying your FreeShipping.com membership, Juline. Happy Shopping! 🥳
Verified
Great service
Date of experience: June 19, 2025
Reply from FreeShipping.com
Woohoo! We’re so glad you're putting your FreeShipping.com membership to good use, Sandra.
Verified
Clickbait
Clickbait
You go through a bunch of steps and then it doesn’t even work
Scam
Date of experience: June 11, 2025
Reply from FreeShipping.com
We’re so sorry you’re feeling frustrated! We’d love to help clear this up, a member of our dedicated customer service team will reach out directly to help.
Verified
Fast and easy to use !!!
Date of experience: June 11, 2025
Reply from FreeShipping.com
Thanks for being an awesome member, Janice! Money-saving stories like this make our day! 🤩
Verified
Checks keep coming
Every month that a check is promised to arrive, it really does! 10% cashback from my favorite stores to my bank account.
Date of experience: June 12, 2025
Reply from FreeShipping.com
We’re so glad you’re enjoying your FreeShipping.com membership. Savings like this is what it’s all about! 🥳
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