Freemodel Reviews 66

Disastrous Experience with Freemodel - Avoid at All Costs

Our experience with Freemodel was extremely disappointing and costly. Despite their assurances that all necessary upgrades to bring our home up to code were included in the original scope, we were blindsided with $10,530 in last-minute change orders for required items like an earthquake shut-off valve, bathroom fans, and pool compliance. These were not upgrades-- and could have been easily planned for with proper knowledge and transparency.

Unprofessionalism plagued the entire project. The contractor halted work twice, pressuring us to sign change orders for standard code upgrades that were not in original scope before continuing. And, left the country for 3 weeks towards the end of the project. Shockingly, Freemodel permitted this behavior. I explicitly asked them to hold off on whitewashing the fireplace, but they went ahead anyway--and did a sloppy, subpar job. On top of that, they promised high-end finishes but installed cheap fixtures in the kitchen and primary bathroom. This classic bait-and-switch left us feeling manipulated and misled.

Basic decency was lacking throughout. They refused to rent a porta potty for their crew--even after multiple requests--to save money, compromising hygiene and respect for our space.

The project manager was so difficult and belligerent that our real estate agent had to step in and confront him. He was eventually fired by Freemodel, but the damage was done.

We were charged for a final cleaning that barely done due to poor communication and mean spirited behavior from the owner's sister who was replaced as the project manager.

Their projected profit of $162,265.65 turned into a substantial financial loss.

This company may be scaling quickly, but it's doing so without the leadership, communication, or ethical standards required to deliver on its promises. I hope they take steps to raise the bar.

Date of experience: August 23, 2024

I own a real estate company on the Northern California coast and have had great success using FreeModel ! Our local rep is Azary and she is wonderful. Super easy to reach, very clear communicator, detailed work and consistent progress reports and follow up plus quality work by their contractors and suppliers. We have had great success with the homes we have sold where we used FreeModel , either simply doing fresh carpet and paint or a full transformation of the home. I completely trust them with my clients, and I have very high expectations of vendors, suppliers and people we hire to support our efforts, I can not recommend them highly enough !

Date of experience: May 13, 2024

Melissa was fantastic!

Date of experience: March 31, 2025

I worked with Megan Silver at freemodel to do an extensive remodel of a 1-bedroom condo. Megan is a delight to work with. Her design sense is impeccable, her project management is reliable and a relief, her contractor is really good. The condo came out gorgeous. Plus, she makes it fun!

Date of experience: January 10, 2025

Freemodel offers excellent guidance with renovation to help client increase value when selling their home. I highly recommend having them as part of your team!

Date of experience: November 07, 2024

I cannot say enough good things about Sarah S., the Senior Project Delivery Manager at FreeModel! From the moment she reached out, she went above and beyond to ensure my warranty was honored. Her professionalism, attention to detail, and dedication to resolving my issue were truly exceptional. Sarah didn’t just stop at the basics—she took the time to follow up, advocate on my behalf, and make sure every detail was handled perfectly. She made what could have been a stressful situation completely seamless and even enjoyable. It’s rare to encounter someone as committed to customer satisfaction as Sarah. Thank you for your outstanding service—I’m so grateful for everything you did!

Date of experience: December 18, 2024

I had the pleasure of working with Debbie Lewis on the remodel of 327 Wilkes Cir in Santa Cruz CA and I am impressed with her professionalism, creativity and attention to detail. Debbie took time to understand the client's preferences, offered suggestions and delivered results that exceeded our expectations. Her dedication to excellence and customer satisfaction is unparalleled.

Date of experience: November 08, 2024

It was completed on time. Kristina Shelton was wonderful as the project manager. The cost of the project was as contracted.

Date of experience: December 02, 2024

Freemodel completed all tasks asked of the property and went under contract rapidly.

Date of experience: October 29, 2024

Simply the best.

Date of experience: October 29, 2024

The care that Maria took to make sure everything was done correctly.

Date of experience: September 25, 2024

Date of experience: August 22, 2024

Avoid at all costs. This was the worst renovation experience ever.

The project was supposed to take 60 days and took about 9 months with consistent and unnecessary delays.

The materials/finishes chosen by Freemodel or their designer were the absolute cheapest and ugliest possible, yet the project cost probably double what it would cost if working directly with a general contractor.

My client had to spend an additional $25,000 out of pocket to redo the unacceptable work and to complete the items that were left out of the proposal.

$11,000 for design work that was worth pretty much nothing. I had to step in and start replacing light fixtures, doors, etc... because what they chose was ugly and cheap or not provided.

Freemodel tried to add items to change orders that were contained in the original contract. They claimed a different interpretation of the contract. I honestly believe that the items that they omitted or intended to omit from the contract borders on fraud.

This is not a turn-key service as it is advertised.

I am strongly considering taking legal action.

Date of experience: September 11, 2024

Date of experience: August 08, 2024

The project manager Anna Abdo was very organized, on schedule and on budget. And also a pleasure to work with.

Date of experience: July 08, 2024

Clark was great to work with, very responsive, good communication, did what they said they were going to do, was very professional & responsive addressing a couple owner concerns.

Date of experience: July 19, 2024

The project manager (Debbie) was diligent and communicated well. Any questions or concerns were addressed promptly. And, the project was finished in very close to the original schedule. Very satisfied with how this project went!

Date of experience: July 08, 2024

Megan was FANTASTIC! A true pleasure to work.
She was extremely responsive and and very much a "Can Do" attitude. A get it done professional with a great personality as well

Date of experience: June 28, 2024

Freemodel allowed me to add a level of service that added value and made what I do more tangible, which is crucial in today's real estate market. It strengthens the relationship with your clients and builds trust. I can get behind that. Thank you.

Date of experience: April 03, 2024

Kristina was a pleasure to work with. Very responsive and collaborative on what was needed in the house. We also had very clear communications on the project and status of the project. The home turned out great and we were able to sell the house for top $$$!

Date of experience: May 01, 2024