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I ordered a replacement filter and after following instructions for installation and flushing the system, I could not get it to work. After several emails back and forth with your support section, th... See more
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Verified
I like having clean drinking water available at all times. APEC has good quality filtration at an affordable price.
Shipping has been a disaster. I ordered a full RO system a month and a half ago. It's clear they are using a second party to ship and have no control over the result. After several missing tracking nu... See more
Company replied
after multiple attempts at contact, getting no answers to any of my questions, but then receiving daily adds and promotions, I replied to an emailed add: "Why would anyone even consider purchasing fro... See more
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Company details
- #11 of 11 best companies in Water Purification Company
- #41 of 43 best companies in Home Improvement Store
- #12 of 12 best companies in Water Filter Supplier
Written by the company
#1 US Home Reverse Osmosis & Water Filter Systems | APEC Water. With 25 years of customer support & quality, APEC is the top reverse osmosis home water filtration system. Learn about our home water treatment systems here.
Contact info
United States
- 8008804808
- support@apecwater.com
- freedrinkingwater.com
3.6
Average
366 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
I like having clean drinking water…
I like having clean drinking water available at all times.
APEC has good quality filtration at an affordable price.
Date of experience: May 11, 2025
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Verified
Excellent Service.
I ordered a replacement filter and after following instructions for installation and flushing the system, I could not get it to work. After several emails back and forth with your support section, the replacement filter still would not work. John then sent an entire new system which worked perfectly. I feel John, in the support section, was very helpful and responded quickly.
Date of experience: June 01, 2025
Verified
I love the water and the combination faucet
I'm very happy with my new Apec RO system. I had the plumber install the tank and filters in the basement so I didn't lose any space under the sink.
Also had them connect the unit to the refrigerator and ice maker. Now I have clear ice cubes and good drinkable water in the frig door. I also bought the Apec faucet that eliminated the need to drill a hole in my granite. It looks great, works great and I didn't lose any space around my sink. I didn't know this faucet was even an option until I called your customer service to make certain I was giving the plumber correct information. I spoke to a very helpful man, I wish I could remember his. He told me about the faucet which solved a lot of problems with installation. And, the faucet is great. I like the way it looks and it operates very well too. I am very pleased with the entire purchase. And, the water tastes very good. I was using a distiller which is quite a bit of work and takes 4 hours to produce a gallon of water.
Thank you and your team for your help. I hope you can tell who of your team members I spoke too. He was great.
Date of experience: May 11, 2025
Verified
No instructions with the new ro…
No instructions with the new ro transformer
Just would have liked to be shown to best in-line location for ttte flow switch
Date of experience: May 11, 2025
Verified
All was good
All was good. Except you sent to the wrong address, You corrected to the right address but too late. Took a few days to get here to MN. You made a credit adjustment and I thank you. But it would be nice to be able to talk to a PERSON that could give personal hands on help.
Date of experience: April 25, 2025
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Verified
All ready 9 years with APEC water system, until now no problem, I have RO perm 5 stage.Check water parameter from 250 went down 0.27.
All ready 9 years with APEC
Date of experience: April 29, 2025
Verified
Verified
The best filter I've ever had RO-PH90
The best filter I've ever had RO-PH90, I've been using it for 6 years now.
Date of experience: April 29, 2025
Verified
Placed order (and paid for order) for a…
Placed order (and paid for order) for a complete set of replacement filters for ROES-50 on 4/25/25, and cannot find out from seller or shipper where my order is, or when I can expect delivery. Not sure what is going on at APEC, but this is NOT the quality of service I EXPECTED.
Date of experience: April 25, 2025
Reply from APEC Water Systems
Dear David Wray,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you've experienced. According to our records, your order was shipped on time; however, it appears the package may have been lost in transit, as there have been no updates on the tracking number since it was shipped on April 25th.
Please note that we have already requested a replacement order and responded to your email on May 6th. The new shipment is currently in transit and is estimated to be delivered tomorrow, May 13th. You can track your order using the link below.
https://www.fedex.com/fedextrack/?trknbr=288404176512&trkqual=12029~288404176512~FDEG
If you need further assistance, please don’t hesitate to reach out to us at 800-880-4808. We’re available Monday to Friday from 8 AM to 5 PM Pacific Time. Our team is committed to resolving any order issues ASAP and ensuring you receive a 5-star customer service experience.
Best Regards,
Karen
APEC Customer Service
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Verified
I ordered new filters on April 24th
I ordered new filters on April 24th, got notified on April 25th that they were shipped. I have checked the status everyday and the package has not moved. It is now May 9th and still no filters. I am very disappointed so far.
UPDATE:
The company reached out and quick shipped new filters to me. They were very kind and apologetic. The filters were easy to install and work great.
Date of experience: April 24, 2025
Reply from APEC Water Systems
Dear K. Grubb,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you've experienced. According to our records, your order was shipped on time; however, it appears the package may have been lost in transit, as there have been no updates on the tracking number since it was shipped on April 25th.
Please note that a case has been created, and a separate email has been sent to you regarding this matter. Kindly review the email and respond so we can assist you further. We are committed to resolving this issue as quickly as possible.
At your earliest convenience, you can also reach us at 800-880-4808. We’re available Monday to Friday from 8 AM to 5 PM Pacific Time. Our team is dedicated to providing you with a 5-star customer service experience, and we’ll do everything we can to assist you.
Best Regards,
Karen
APEC Customer Service
Verified
I replaced all six filters
I replaced all six filters. I have two questions into support that I contacted via email and support phone number. I have not back yet and it has been 2 days. I’m not sure if I can use my RO at this time.
Date of experience: April 25, 2025
Reply from APEC Water Systems
Hello Mike,
Thank you for your feedback, and we sincerely apologize for any inconvenience you've experienced. It is very unusual for our Customer Service team to miss a response, as we are dedicated to addressing all inquiries promptly and ensuring customer satisfaction.
According to our records, your inquiries have been addressed by one of our representatives, and we believe the provided solutions met your expectations.
If you need any further assistance, please don’t hesitate to reach out to us at 800-880-4808 or simply reply to the same email thread. We're available Monday to Friday, 8 AM to 5 PM Pacific Time. Our team is committed to resolving any concerns as quickly as possible and ensuring you receive a 5-star customer service experience.
Best Regards,
Karen
APEC Customer Service
Verified
10" filter housing crack and…
I had a 10" filter housing crack and asked if the shipping cost could be reduced. I ordered the housing and the three basic filters which needed changing and shipping was free. APEC support also sent me a second package of the three basic filters at no charge! What a surprise!! Wonderful support!!
Date of experience: April 24, 2025
Verified
Polite
Polite, knowledgeable , understanding, walked me through. It was very courteous.
Date of experience: April 24, 2025
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Verified
Seems to be a solid product
Seems to be a solid product. Purchase and delivery were flawless. Have not installed yet.
Date of experience: May 08, 2025
Verified
The APEC reverse osmosis system…
The APEC reverse osmosis system delivers water that is free of any particles. And, it tastes great.
Date of experience: April 24, 2025
Verified
I like that I got all the different…
I like that I got all the different filters together in a package deal. I haven’t installed them as I have until December 2025- but I have them when needed
Date of experience: April 24, 2025
Verified
APEC has been providing parts and…
APEC has been providing parts and filters for my RO systems for over ten years. I always get what I ordered, it always arrives on time, and the quality is always good. APEC is a very reliable source.
Date of experience: April 29, 2025
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Verified
Never responded about shipping address…
Never responded about shipping address issue
Date of experience: April 24, 2025
Reply from APEC Water Systems
Thank you for your feedback, and we apologize for the inconvenience you’ve experienced. According to our records, we have not received any recent emails or calls from you. It's very rare for our Customer Service team to miss a response, as we are committed to addressing all inquiries and concerns promptly to ensure customer satisfaction.
Based on the tracking information below, your order was successfully delivered on April 29th.
https://webtrack.dhlglobalmail.com/orders/33872504243979711/details/9261290357478605560571
If you need further assistance, please don’t hesitate to reach out to us at 800-880-4808. We’re available Monday to Friday from 8 AM to 5 PM Pacific Time. Our team is committed to resolving any order issues ASAP and ensuring you receive a 5-star customer service experience.
Best regards,
Aisle A.
Apec Customer Service
Verified
Reply from APEC Water Systems
Dear Abhinay,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced and are committed to resolving this issue as quickly as possible. Please know that a case has been created, and a separate email has been sent to you. Please review the email and respond so we can assist you further.
At your earliest convenience, you can also reach us at 800-880-4808. We’re available Monday to Friday from 8 AM to 5 PM Pacific Time. Our team is dedicated to providing you with a 5-star customer service experience, and we’ll do everything we can to assist you.
Best Regards,
Karen
APEC Customer Service
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