Freedom Forever Reviews 174

TrustScore 4 out of 5

4.1

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Review summary

Reviewers had a great experience with this company. Customers are particularly pleased with the service provided by the company, with many highlighting the professionalism, knowledge, and efficiency of the installation crews. Consumers often mention specific team members by name, praising their communication skills, attention to detail, and commitment to safety. People appreciate the crews' ability to explain the installation process clearly and their thoroughness in cleaning up after the job is complete. However, some consumers have reported negative experiences related to contact and payment issues. Some reviewers have expressed frustration with delays, lack of communication, and difficulties in resolving financial discrepancies. A few reviewers have also mentioned problems with warranty and system failures, with some feeling that the company did not adequately address their concerns. The sentiment regarding the staff is mixed, with varying levels of agreement among reviewers.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

The Apollo 11 crew were awesome! What a group of polite men! And the work they did was efficient, clean, and quick. What was scheduled as a 2 day job was finished in about 4 hours. Very pleased.... See more

Company replied

Rated 1 out of 5 stars

Freedom forever will be the next solar company to declare bankruptcy. Their main financial partner mosaic just did on June 6th. Not to mention in IL sales reps are pushing an IRS tax scam claimi... See more

Company replied

Rated 5 out of 5 stars

Captain Bellamy’s crew was amazing! Deon, the electrician and crew lead, along with Sebastian, the roof lead, and team members Onasys and Caleb, were all extremely knowledgeable, friendly, and profess... See more

Company replied

Rated 5 out of 5 stars

* First they were able to work Saturday the day Before Easter - so appreciated due to my work schedule. * Professional. Quick, Cleaned everything up after. * Electrical work/Electrician exc... See more

Company replied


Company details

  1. Solar Energy Company
  2. Electric Utility Company
  3. Energy Supplier
  4. Green Energy Supplier

Information provided by various external sources

Freedom from high utility bills through solar energy. Guaranteed power production. Get a free quote and find out how much you could save by going solar.


Contact info

4.1

Great

TrustScore 4 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

The Apollo 11 crew were awesome

The Apollo 11 crew were awesome! What a group of polite men! And the work they did was efficient, clean, and quick. What was scheduled as a 2 day job was finished in about 4 hours. Very pleased. Good communication too!

Date of experience: June 25, 2025

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Reply from Freedom Forever

Hello Deb, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

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Rated 1 out of 5 stars

$100 K Loan, No Battery, No Power Turned On (PTO)—Beware Jeris Coleman & James Lynch

If you’re considering Freedom Forever, be warned: our project run by Jeris Coleman (sales) and James Lynch (supervisor) has left us with a six-figure loan, zero power, and endless frustration.

High-pressure, zero transparency
• Jeris would never just e-mail documents or provide them on the portal for calm review; he insisted on “dropping by” so we could “look over everything together.” In reality, he used the face-to-face setting to rush signatures and distract us from reading the fine print, all while promising a Tesla Powerwall 3 battery that never appeared. Only after an insufferable elongated call with him did he admit it was his error that the battery was never entered in the first place.

• Given how the solar contracts are written there is no way for someone who doesn't work for them to clearly notice that a solar battery is missing since they had Tesla in there. We thought Tesla was the battery and they later claimed it was inverter options, they list 3 different inverters on the contract that the company chooses from based on their availability. Even their own staff were unable to ascertain initially when asked if the battery was included until the contract was reviewed by someone higher up.

• Contract total of over $100K yet we still have no battery and no permission to operate (PGE rejected the paperwork because Freedom Forever filed the wrong address). Yes, they had the wrong address on the paperwork they needed to submit to PGE to turn on the solar. We found out after we called PGE directly since they were not responding to us anymore. Upon solar completion we received an email from Freedom Forever, stating that we should look out for another email that will let us know next steps on the inspection by the electrical company and city. Two and a half months later we have yet to receive the follow up email.

System throttled
• Shortly after solar installation we saw notification on their portal (keep in mind no human informed us about this) that we can only get 80% solar production and the remedy involved settling to this or incurring extra costs. This was after they had surveyed the location before and told us no issues and that we will get our agreed on 100% production. Jeris assured us not to worry about it that it was an error on their part/system but I can't verify since we've not heard back about it and can't confirm since the system is still not on.

Radio silence since 21 May
• We’ve sent respectful emails, calls, and texts to Jeris and James no replies since May 21. Their “reputation manager” Cinque chimed in once on June 5, then vanished too.

Meanwhile, Jeris and James are presumably enjoying their commissions and living their best lives while we are left with forever debt, cheap panels, no battery, and no permission to operate. Still they have not responded. I'm not sure if its Freedom Forever issue but I would avoid working with these two.

Date of experience: June 19, 2025

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Reply from Freedom Forever

Hello, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to OnlineSupport@FreedomForever.com with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. We genuinely appreciate the opportunity to partner with you and thank you for your cooperation.

Rated 1 out of 5 stars

Avoid Freedom Forever at all costs!

Freedom forever will be the next solar company to declare bankruptcy. Their main financial partner mosaic just did on June 6th.

Not to mention in IL sales reps are pushing an IRS tax scam claiming they can get you 80% back for you system using Solar Tax Max or Solar Tax Pros. This is absolutely a scam and needs to be reported to your local authorities. Please do not fall victim to this. The IRS will Audit you and you will have no protection from Freedom forever, the scumbag salesman, or their “tax guy”.

Freedom forever can reply all they want to my comments. But 1. They will never reach out to me. 2. They are a horrible company. 3. Avoid at all costs! 4. All the 5 star comments are fake accounts. If you look at all the 1 stars you’ll see the real reviews of this company!

Date of experience: May 25, 2025

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Reply from Freedom Forever

Hello Jacob, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration and want to ensure that your concerns are resolved as quickly as possible. We aim to provide more than just a service; we want to create an experience that exceeds your expectations and sincerely apologize for any inconvenience you have encountered.
To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.

Rated 1 out of 5 stars

Freedom Forever and Mosaic not cancelling the loan after cancelling the project for 5 months.

I’m filing this complaint regarding a solar project dispute with Freedom Forever (installer) and Mosaic (financing). I currently have two active Mosaic loans for duplicate solar projects at my home—only one of which was ever intended to proceed.

On 9/27/2024, I signed a contract with Freedom Forever for a solar system, financed through Mosaic for $81,513.96.

Due to delays, I signed a second contract on 12/17/2024 for $69,494.12, with clear assurances from Freedom Forever that the original project and its loan would be canceled.

No work or installation has ever been performed on either contract, yet Freedom Forever took 70% draws on both loans.

The first loan was finally canceled in January 2025, but the second loan remains active despite five months of emails, calls, and verbal confirmations from Freedom Forever’s staff that it was also canceled. Freedom Forever claims they sent the cancellation to Mosaic. However, Mosaic insists they never received confirmation and won’t cancel the loan because Freedom Forever has already drawn funds and won’t return them.

This has been going on for over 5 months, and I have:

Written emails and texts from Freedom Forever stating the second project was canceled.

Recorded calls confirming no equipment was delivered and no fees would apply.

Yet Mosaic is still reporting the loan as active and holding me financially liable.

I am requesting BBB assistance to:

Ensure Mosaic cancels the $69,494.12 loan.

Hold Freedom Forever accountable for drawing funds for work never done.

Provide written confirmation from both parties that I owe nothing further.

Thank you,
Tim Grant

Date of experience: June 02, 2025

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Reply from Freedom Forever

Hello Timothy, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration with the loan cancellation after the project has been canceled and want to ensure that your concerns are resolved as quickly as possible. We aim to provide more than just a service; we want to create an experience that exceeds your expectations and sincerely apologize for any inconvenience you have encountered.

To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.

Rated 5 out of 5 stars

Apollo 11

We were so excited that the panels are in now. The men who installed panels were ready they all had there Specific jobs and got to work nice to see. Apollo 11 was very knowledgeable and nice, answered all my questions.

Date of experience: May 27, 2025

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Reply from Freedom Forever

Hello Jill, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

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Rated 5 out of 5 stars

The Apollo 11 crew came in

The Apollo 11 crew came in, and could barely tell they were there. Very professional and very courteous. Would have them back anytime!!!

Date of experience: May 23, 2025

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Reply from Freedom Forever

Hello Jamie, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

Rated 5 out of 5 stars

Amazing job

Pretty good job, these guys are so kind and they finish their job in a blink of an eye, awesome service.

Thanks Apollo 11

Date of experience: May 22, 2025

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Reply from Freedom Forever

Hello Diego, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

Rated 5 out of 5 stars

Freedom Forever has truly changed my…

Freedom Forever has truly changed my energy experience for the better! Their customer service is top-notch, always friendly and ready to help. I love the commitment to renewable energy, really makes me feel good about my choices. Highly recommend! 🌞

Date of experience: February 01, 2025

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Reply from Freedom Forever

Hello April, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

Rated 1 out of 5 stars

Beware!

Beware!! Do not buy solar and do not buy from freedom forever. I had my system installed and with enphase equipment in 2022 and have had many many systems failures. Everytime the system fails i lose power to my house. I have been out probably thousands of dollars, freedom and enphase point the finger at each other. Freedom will ghost you basically will tell you sucks to sucks. I had to get put back on the grid 100 percent to have power. I have a meeting with a lawyer coming up. When freedom has to pay me, remove my system and reimburse me I guess it sucks to suck. I tell my neighbors, friends, family, coworkers and anyone i can DO NOT GET SOLAR and stay far away from freedom forever.

Date of experience: May 21, 2024

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Reply from Freedom Forever

Hello M N, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration with system failures and want to ensure that your concerns are resolved as quickly as possible. We aim to provide more than just a service; we want to create an experience that exceeds your expectations and sincerely apologize for any inconvenience you have encountered.

To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.

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Rated 5 out of 5 stars

Apollo 11 workforce performance at the Pelton House

Apollo 11 workforce performed an outstanding job at our home. They were very knowledgeable and worked efficiently installing the solar panels and the battery back up system. Having worked in construction field I am very impressed by the way they took every effort for safety from individuals on the roof always using safety tie backs on their person while on the roof. On the ground they had more than adequate work and caution tape roping of the areas where one could go and where not to go do to overhead work being completed. The small things like extremely clean and orderly. Everyone had a job when they showed up and they were very organized and efficient from start of day to the end of the day. They are a well oiled crew which reflects on the company.

Date of experience: May 21, 2025

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Reply from Freedom Forever

Hello Lary, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

Rated 5 out of 5 stars

APOLLO 11 THE GREATEST. They were very professional, and friendly at the same time.

Well, I really didn't know what to expect, but, they were very professional and they did a great job. Oh my gosh, it is magnificent. The installation and results overall exceeded our expectations. The apollo eleven team was really great. I don't see how it could have gone better.

Date of experience: May 18, 2025

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Reply from Freedom Forever

Hello Kandy, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

Rated 1 out of 5 stars

I cancelled my contract and they would…

I cancelled my contract and they would not refund my deposit . beware of the scam.

Date of experience: May 20, 2025

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Reply from Freedom Forever

Hello Adel, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration with your cancellation & deposit and want to ensure that your concerns are resolved as quickly as possible. We aim to provide more than just a service; we want to create an experience that exceeds your expectations and sincerely apologize for any inconvenience you have encountered.

To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.

Rated 5 out of 5 stars

Palo11!!!!

Palo11!!!!! Wow!!! What a team… They were here in time and they the job quick. GREAT JOB! Thank you.

Date of experience: May 19, 2025

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Reply from Freedom Forever

Hello Jasmin, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

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Rated 5 out of 5 stars

My experience with odyssey 5 was…

My experience with odyssey 5 was speculator, they was very professional,they got right to it, and exceptionally hospitable.

Date of experience: May 19, 2025

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Reply from Freedom Forever

Hello Jimmie, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

Rated 5 out of 5 stars

I had the Captain Hook crew

I had the Captain Hook crew. They were great they were in and out. Communicative and respectful. Solid crew.

Date of experience: March 26, 2025

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Reply from Freedom Forever

Hello Naomi, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

Rated 5 out of 5 stars

Titan III

Your guys were on time very efficient and did a fantastic job!!

Date of experience: May 17, 2025

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Reply from Freedom Forever

Hello Customer, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

Rated 5 out of 5 stars

Tatam 3 team did amazing world very …

Tatam 3 team did amazing world very professional worked in a safe manner
I recommend Freedom Forever for all solar needs

Date of experience: May 15, 2025

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Reply from Freedom Forever

Hello Anthony, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

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Rated 5 out of 5 stars

Solar installation

The panels are in! The Titan team was here when scheduled and got to work right away. If it wasn’t for the pounding on the roof I wouldn't have known they were here. They were coordinated and efficient and got the job done much sooner than I expected. You guys did a great job! Highly recommend!

Date of experience: May 14, 2025

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Reply from Freedom Forever

Hello Judie, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

Rated 5 out of 5 stars

7 stars Apollo 11 team rocks

Date of experience: May 10, 2025

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Reply from Freedom Forever

Hello Chad, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

Rated 5 out of 5 stars

Did a great job on our solar panels…

Did a great job on our solar panels team captain Barbosa

Date of experience: May 05, 2025

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Reply from Freedom Forever

Hello Kierra, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.

If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.

Thank you for choosing Freedom Forever for your solar needs!

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