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This company literally saved me from drowning in debt. I couldn’t be more grateful for the workers that were always willing to talk thing through with me, and the company as a whole for taking me on a... See more
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I'm so grateful for freedom Debt relief. I would recommend this system to everyone that have financial issues knowing i was living off paycheck by paycheck. To cover these bills my best decision was t... See more
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I'm a bit disappointed because my credit score has gone way down since enrolling and I continue to get phone calls and emails from my credit card companies but I guess that's how it works. Other than... See more
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I became in debt when an unexpected legal financial situation came up making it hard for me to make my full payments I turned to Freedom debt relieve for help . I’m glad I did they’ve helped me so mu... See more
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Company details
- #30 of 42 best companies in Debt Relief Service
- #100 of 207 best companies in Alternative Financial Service
- #122 of 205 best companies in Financial Consultant
- #141 of 253 best companies in Non-Bank Financial Service
About Freedom Debt Relief
Written by the company
Freedom Debt Relief is a credit counseling service headquartered in San Mateo, California. Founded in 2002, they offer services to U.S. consumers struggling with unsecured debt, such as credit card bills, personal loans, and medical expenses. It operates as one of the largest and longest-running debt resolution providers in the United States.
Freedom Debt Relief is a trusted financial services provider based in San Mateo. Founded in 2002, Freedom Debt Relief has grown to be the largest debt settlement company in the nation, employing more than 2,000 professionals dedicated to helping consumers overcome debt and regain financial stability. The company operates from its headquarters at 1875 S Grant St Ste 300, San Mateo, CA 94402, within The Crossroads San Mateo business center. Freedom Debt Relief is BBB-accredited with an A+ rating, reflecting its long-standing commitment to ethical business practices and customer satisfaction.
The company’s core services focus on debt negotiation and settlement. Freedom Debt Relief’s primary service is debt settlement, which involves negotiating with creditors to reduce the total amount owed by the client. The process begins with a free consultation to assess the client’s financial situation and determine eligibility for the program. If enrolled, clients deposit funds monthly into an FDIC-insured dedicated account they control. As savings accumulate, Freedom’s negotiators work directly with creditors to secure settlements for less than the full balance. Clients approve each settlement before payments are made, and the process continues until all enrolled debts are resolved.
About Freedom Debt Relief
Written by the company
Freedom Debt Relief Guarantee
Freedom Debt Relief has been resolving debt for customers for over 10 years. We feel so confident about our work that we guarantee that no fees will be charged until after you see results.
Contact info
1875 S. Grant Street, Suite 300, 94402, San Mateo, United States
- 1-800-910-0065
- info@freedomdebtrelief.com
- freedomdebtrelief.com
4.6
Excellent
46K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Invited
Very good! Reliable. Good communication
Great communication. Very helpful
Date of experience: September 13, 2024
Invited
Celeste was amazing!
Celeste was very helpful and made sure I was clear on my next steps.
Date of experience: September 28, 2024
Invited
So far the company has taken over my…
So far the company has taken over my debts. Just wish it would be faster as I am getting emails and letters threatening to take me to court. With my cancer diagnosis it is tough on me.
Date of experience: October 15, 2024
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So far they have done what they say…
So far they have done what they say they will, customer sevice is been awesome.
Date of experience: October 22, 2024
Invited
Very professional and courteous
Very professional and courteous, he quickly took care of my reasons for calling.
He was knowledgeable and helpful getting my questions answered.
Date of experience: October 17, 2024
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Freedom Debt Relief made it easy to get…
Freedom Debt Relief made it easy to get credit card relief
Date of experience: October 29, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Best Ever
This company literally saved me from drowning in debt. I couldn’t be more grateful for the workers that were always willing to talk thing through with me, and the company as a whole for taking me on as a client. I feel like I can finally breathe again!
Date of experience: September 07, 2024
Reply from Freedom Debt Relief
Hi Jace,
We're happy to hear that our team helped you navigate through your financial challenges. It's wonderful to know that we could provide support and guidance, and that you feel more at ease now. Thank you for sharing your experience!
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Whole experience has been great.
Date of experience: October 12, 2024
Reply from Freedom Debt Relief
Hi Melissa,
We're happy to hear that your experience was great. Thank you for sharing your positive feedback with our team!
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Timely and thorough notifications
Timely and thorough notifications. Settlements have been reported with understanding and encouragement for me.
Date of experience: November 01, 2024
Reply from Freedom Debt Relief
Hi Roslyn,
We're happy to hear that our notifications were helpful and timely. It's great to know our settlement reports provided understanding and encouragement for you. Thank you for your positive feedback!
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Customer service, A++
Customer service was fast, easy to understand, and very supportive.
Date of experience: September 25, 2024
Reply from Freedom Debt Relief
Hi Cheri,
We're happy to hear that our customer service was helpful and supportive for you. Thank you for sharing your positive experience with us!
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Cynthia was a lifesaver
Cynthia was patient, knowledgeable and most of al kind. After speaking with her I felt like this was the best path for me in eliminating my debt and getting a fresh start. She was amazing.
Date of experience: October 29, 2024
Reply from Freedom Debt Relief
Hi Shelley,
We're happy to hear that you had such a positive experience. We appreciate your kind words and are so glad that you felt supported in exploring your options for a fresh financial start.
I have been doing their relief program…
I have been doing their relief program for about a year and a half. So far out of 5 of my debts they have saved me $196, yes out of around almost 20,000 in debt they have saved me $196. Two of the debts the fees cost me more than what they saved me. Just beware, they tell you great things, but so far aren't really delivering for me. Hope if you choose to work with them you have better luck than I have. I am unfortunately stuck with them for now due to structured settlements they already have setup for me.
Date of experience: July 02, 2025
Reply from Freedom Debt Relief
Hi Keith,
We're sorry to hear you feel you're not saving, we would be happy to address your concerns. An account specialist will reach out to you to gather more information.
Invited
The company has a good team
The company has a good team. They are doing great work. I like the way that they are working. They have a good cordination. They are solving my financial issue. I appreciate for everything they are doing for me. I will say thank you.
Date of experience: November 06, 2024
Reply from Freedom Debt Relief
Hi Guillermo,
We appreciate your positive feedback. We're happy to hear that our team is doing great work and effectively addressing your financial issues through good coordination. Thank you for your kind words.
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They were detailed about the process
They were detailed about the process, concerned about their client satisfaction and convenience and most importantly, helping their client with financial stability.
Date of experience: October 08, 2024
Reply from Freedom Debt Relief
Hi Olalekan,
We're happy to hear that you found our team detailed and helpful. Client satisfaction and financial stability are very important to us, and we appreciate your positive feedback.
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I like that my debt is being paid down…
I like that my debt is being paid down quickly.
What i don't like is i can't adjust what gets paid over another debt. The fees are outrageous.
If there was less fees that'd be applied towards my debt I'd change star ratings.
Edit:
I understand fees. I don't mind fees. These fees are about half of what they settle for. It should be 1/4 so that my debt gets paid down faster.
Date of experience: November 11, 2024
Reply from Freedom Debt Relief
Hi Joseph,
We're sorry to hear you feel that our fees are high, we would be happy to provide more clarity. An account specialist will reach out to you.
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Best and easyest way to pay your debt
Date of experience: November 02, 2024
Reply from Freedom Debt Relief
Hi Jonathan,
We're happy to hear that our service made debt repayment easy for you. Thank you for your positive feedback; we appreciate it.
Freedom Debt relief is amazing
Freedom Debt relief is amazing. I had 80 grand of debt that was charged off and a law suit against me. They were able to help me get the law suit dropped and negotiated my debt way down because of them I’m okay now. I got most of all
My debts negotiated to way less than what they were when I enrolled. I’m now free from the program and ready to build my new life. Thank you so much team at FDR
Date of experience: June 30, 2025
Reply from Freedom Debt Relief
Hi Meredith,
We're so glad to hear that we could assist you with your debt and lawsuit. It's wonderful knowing our team helped you negotiate your debts down and that you're ready to start your new life. Thank you for sharing your experience!
Invited
People were great attention to detail…
People were great attention to detail explanation very good very considerable about helping me through my situations very understandable and easy to get along with
Date of experience: November 14, 2024
Reply from Freedom Debt Relief
Hi Michael,
We're happy to hear that our attention to detail and clear explanations were helpful. We appreciate that you found us considerate and easy to connect with while navigating your circumstances. Thank you for your feedback.
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I don’t feel this experience has been a…
I don’t feel this experience has been a good move for me. The guidance and counseling I received. May not have been the best move. Credit went fro 765 down to about 500. You were supposed to help me. I think you all destroyed me.
Date of experience: October 17, 2024
Reply from Freedom Debt Relief
Hi Edward,
We're sorry to hear that, we can understand the beginning of the program is difficult. We would be happy to work together to provide some clarity. An account specialist will reach out to you.
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