support Reviews 40

Awful.. Scammers.. They say they a have a refund policy but you will never get your money back.. their software does not work... SCAMMERS!!!!!

Date of experience: May 14, 2025

This software claims for fix things but it doesn't. If it cant be fixed in itune reset, this software cant fix it.
The refund policy is a sham. Don't waste your money.

Date of experience: March 07, 2025

I took a software for 5 euros that didn't work. I asked for a refund that wasn't given to me. Plus, they activated a sort of subscription for 14.90 euros. I cancelled but nothing. I closed the card and filed a complaint.

Date of experience: December 30, 2024

Date of experience: January 13, 2024

support@factorydirectsavings together with
support@superiorswiftdiscount which I took a survey with Harbor freight and take a Survey and win a 177 piece tool set then pay $7.95 for shipping and then after that I was told I was entered into a contest for a drwing of 1000 entries to win that tool set and I investigated and they are a scam in which you don't winand are entered into other drqwings which the ammounts get highter and they auto deduct from your bank account I read other articles and was told to cancel and the support emails that are listed at the beginning og my review are false emails so cannot cancel anything

Date of experience: August 28, 2023

They charged me for 3 months after I purchased their product that didn't work even after I cancelled. Do not use them.

Date of experience: August 10, 2023

STAY CLEAR AND AWAY FROM FONEDOG!!!!
Not worth the value for price paid with this software app which does not work. I tried another recovery and phone transfer software app and it worked fine. Their customer service is horrible as they refused to provide me with a refund just prior to my cancellation period. Again, don't waste your money with Fonedog or its service!!!! You'll thank me later.

Date of experience: July 31, 2023

Program not good, and after months they still try to get paid for the monthly subscription. NOT RECOMMENDED

Date of experience: September 01, 2022

Just enter recovery mode on iTunes and you can do what this does but for free. It's a bit scummy making us download the software and then making us pay to proceed. Don't support this app. There's better ways.

Date of experience: January 26, 2023

This app does not work. When you uninstall it leaves files on your computer that you have to try to find and remove manually. I have asked for a refund. Should have read these review before trying to use it. Piece of crap run away!!

Date of experience: October 07, 2022

DO NOT purchase their phone recovery (due to accidental deletion) product (59.95). IT DOES NOT WORK.. and they will continue to charge you deceiviously the same amount, even if you are able to get a refund for the first time you purchase.

Date of experience: July 08, 2022

I got both iOS and Android devices so it is quite inconvenient when I have to transfer some files between them. This Phone Transfer tool from FoneDog is quite a savior! It makes this transferring file thing easier than I ever thought. Thank you for making my life easier!

Date of experience: May 25, 2022

I have received great support from the service team. Thank you for the quick resolution and personalized assistance. Best experience with the customer service and also the powerful application.

Date of experience: May 17, 2022

Totally worth it. I chose this fonedog app after I browsed a bunch of reviews. The price is more reasonable and the interface looks clear to me. When I transferred my WhatsApp data, there were also instructions on the interface which made the transfer process easier. Thanks a lot. And I suggest using it.

Date of experience: May 11, 2022

Didn’t work but excellent service
The product didn’t work for me but the service was satisfactory. The support center replied to me with an email very fast after I requested a refund and soon I received the refund. Although it doesn’t work due to my personal circumstances, as I said, excellent customer service!

Date of experience: May 06, 2022

This software was amazing at automatically scanning my Mac and finding out so many junks that was left inside. It totally solved the slow performance of my Mac. Also, other features that it owns are useful with a fast speed. They do know how to make one’s life easier. FoneDog has solved many problems of my computer in one go. Very impressive. Thanks a lot, it does help me!

Date of experience: April 29, 2022

First you cannot talk to anyone except a Bot.
This Bot is handled through a third party called Paddle
I meant to cancel my subscription a month ago, I for got to so they Charged me $29.95 That one is on me.
i canceled yesterday April 26th 2022 &
I told the BOt to Cancel my Subscription & refund my $29.95 for this month. I did not get any response until today & it shows they withdrew $29.95 form my account today April 27th.
THIS IS A SCAM & DOES NOT WORK IT ONLY
RECOVERED 50% OF MY PHONE.

I REPEAT DO NOT USE THIS COMPANY I AM GOING TO THE BETTER BUSINESS BUREAU
I can send all the bot emails

Date of experience: April 27, 2022

Professional and trusted team
I have been used this application for months and it has been great. There's one time that I metsome problems after software updates. I try some ways but couldn't fix it. Then I asked the support team if they have solutions for my situation. They were patient and understanding, and helped me fix it right away. Very professional and trust worthy.

Date of experience: April 26, 2022

An easy-to-use application
It’s a great Must-have application! I was trying to back up my files but got no luck. Then I found this software from a review article with a clear guide on it. It seemed that I could use it even if I knew nothing about how those data backup stuff works. So, I download it just for a shot but it really impressed me! I did use it without any difficulties. The guide is clear and easy for understanding. Follow the guide and soon I get my data backed up on my computer! Thank you so much to get my data backup without hassle!

Date of experience: April 21, 2022

Their software worded perfectly and I successfully got my missing data back. The interface is very easy for understanding. It only took a few minutes to find my data because the instructions were clear and easy to follow. Great application!

Date of experience: April 15, 2022