Folsom Bike Reviews 645

Date of experience: December 18, 2020

Horrible horrible! My sister took my race wheels to Folsom Bike. They had difficulty figuring out how to switch them and then when taking them back to exchange them out completely messed up the cassettes. Gave me a completely wrong, old, stripped cassette. Had to buy another one. Never never take your bike to them for anything unless you want to have to buy everything again!

Date of experience: August 01, 2019

Very friendly and knowledgeable. They're not pushy, only informative. I love my new bike, it's a great fit and awesome ride. I go in now for either accessories or questions and they always spend time with me. They did a lot of extra stuff for me (e.g. syncing the computer to my phone, etc), which is why I'll keep going back.

Date of experience: September 24, 2018

Always excellent customer service and very friendly, helpful, employees.

Date of experience: September 10, 2018

Took my 9 year old TREK Madone (2009) in for a major tuneup. The staff of Folsom Bike were awesome. Very friendly and courteous. Promised my bike on a certain day and it was ready that day. My bike feels brand new and I felt like I could fly like the wind. They even complimented me on the condition of my bike. I would highly recommend Folsom Bike to any one who wants great service.

Date of experience: September 10, 2018

Best bike shop around mike helps a lot all the guys no there stuff best shop in Folsom

Date of experience: September 10, 2018

Saw something online and able to order in store and pick up. Good shipping time and notified me promptly when it was in.

Date of experience: September 09, 2018

Always get the best services at Folsom Bike!

Date of experience: September 09, 2018

Exception customer service. Sales and service are both great, and always welcoming. I have never had to come back after service - it is always done right the first time!

Date of experience: September 09, 2018

I have not yet purchased a bike from them, but I can vouch for their service department. They are always friendly and helpful, and don't give me funny looks when I bring in our bikes that were previously bought elsewhere. We have old bikes and a one newer kid's bike, and we get the same great treatment each time. Prices are reasonable, especially for a specialty shop (not a box store). They genuinely want you to have a book biking experience.

Date of experience: September 09, 2018

My experience with Folsom Bike has always been a great experience. I have used the service department and sales department and have been very pleased.. The staff is knowledgeable, friendly, professional and easy to work with. I will continue to visit Folsom Bike for any future bike needs.

Date of experience: September 09, 2018

Pernonnel always helpful and willing to accommodate customer’s requests. I have a local bike shop in Lodi but I rather drive to Folsom Bike to receive professional service.

Date of experience: September 09, 2018

I have had to take my bike into Folsom Bike on numerous occasions and they are great

Shirley Shay

Date of experience: September 07, 2018

the bike was totally transformed into the silky smooth Italian machine it was meant to be!! in addition Matt suggested a small upgrade piece for my cyclometer (center mount gizmo) which they mounted for free while I waited..it’s actually a bonafide safety feature preventing you from dropping your gaze almost straight down (at your stem) and instead lowering your gaze just a few degrees - brilliant — thx to all involved — Kelly C. Beckett

Date of experience: September 07, 2018

I love this bike shop!!! The crew is so nice happy and helpful. You feel like one of the family when your there.

Date of experience: September 05, 2018

Great rental bike, very knowledgeable service

Date of experience: September 05, 2018

Date of experience: September 05, 2018

Exceptional service and expertise! My hubby loves his new bike

Date of experience: September 04, 2018

Great shop - I’ve rented a road bike from Folsom once a year for the last several years. They always have really nice bikes, and customize for me - installing my saddle, pedals and computer. And the staff is very nice too!

Date of experience: September 04, 2018

I rented a bike from Folsom Bikes and was extremely pleased with the bike and the service. I reserved online and the exact bike was ready when I arrived. The staff was knowledgeable and oriented me to the area. It was an easy return a couple days later. I even had time to grab a quick bite from their attached cafe which was a nice surprise! I will rent again when I’m in town. Thank you!

Date of experience: September 04, 2018