Hello to be really honest with this company Flyhugz I have tried many times to contact them at their email they have provided if the customer needs support. NO ONE has responded. It has nearly a mo... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Buyer BEWARE. I ordered a Flyhugz pillow on May 27, and I left for my vacation on June 16 with no pillow. I called the company and left messages. I emailed the company and tried to track the product.... See more
Company replied
Finally found a pillow that doesn’t push my head forward in an awkward way. It keeps me upright and super comfy.
Verified
Thank you, I got my pillow at May 20 /2025. Before I was using Dr.Ho's neck comforter(gentle neck traction +stretch ) Principle is the same, but much easier is to use the pillow, specially when tr... See more
Company details
- #112 of 132 best companies in Health and Beauty Shop
Written by the company
Experience instant relief from neck pain and travel discomfort with FlyHugz™. Our Website: www.flyhugz.com For Our Support Page: https://flyhugz.com/pages/contact-us Email For Support: Support@FlyHugz.com How to Use: https://flyhugz.com/pages/how-to-use-instructions-flyhugz-pillow
Contact info
2548, 447 Broadway,, 10013, New York, United States
- +1 (938) 902-3331
- Support@FlyHugz.com
- flyhugz.com
3.5
Average
1K reviews
Replied to 77% of negative reviews
Typically replies within 1 month
Buyer BEWARE
Buyer BEWARE. I ordered a Flyhugz pillow on May 27, and I left for my vacation on June 16 with no pillow. I called the company and left messages. I emailed the company and tried to track the product. All attempts were a huge fail! Once on my vacation the pillow arrived, and now I am trying to return the product. Unfortunately, I still cannot get in contact with the company to get the procedures for how to return the product and get my refund. The customer service is terrible as it is non existent! I will not order from this company again or recommend it to my friends!!!
Date of experience: July 08, 2025
Reply from FlyHugz™
Hello Kristen,
Thank you for your feedback, and we’re truly sorry for the frustration and inconvenience this experience has caused you.
Your order was indeed shipped, but we sincerely regret that it did not arrive in time for your vacation — we understand how important timing is for travel-related items. Due to unexpected customs delays and transit disruptions, some of our shipments took longer than usual, and we apologize that we didn’t meet your expectations in communication during that time.
We also want to clarify that we do respond to customer inquiries — however, it’s possible our reply may have landed in your spam or junk folder. Please know that we take your concern seriously, and we would be happy to assist you with the return process and issue your refund accordingly.
Kindly reach out again to support@flyhugz.com with your order number and subject line “Return Request – Trustpilot Review” so we can prioritize your case and resolve it promptly.
We appreciate your patience and the opportunity to make this right.
Thanks,
FlyHugz Team
Advertisement
Bought it before a long road trip
Bought it before a long road trip , slept better in the car than I do at home sometimes!
Date of experience: May 19, 2025
Reply from FlyHugz™
Hello Freddie,
That’s amazing to hear! 😄 Road trip naps > regular naps when you’ve got FlyHugz with you. Thanks for taking us along for the ride — here’s to many more comfy journeys ahead! 🚗💤
Thanks,
FlyHugz Team
I was amazed by how compact it is
I was amazed by how compact it is. It fits right into my carry-on and doesn’t take up space at all.
Date of experience: February 05, 2025
The pillow is breathable and doesn’t
The pillow is breathable and doesn’t make me sweat like others do. Super comfortable even on longer flights.
Date of experience: April 11, 2025
Reply from FlyHugz™
Hello Harry,
That’s exactly what we designed it for — comfort without the heat! 😊 We’re so glad it made your long flights more enjoyable. Thanks for sharing your experience and happy travels ahead! ✈️🧳💙
Thanks,
FlyHugz Team
I wore it through a 9-hour layover
I wore it through a 9-hour layover and it made all the difference. I was able to nap and avoid that usual travel exhaustion.
Date of experience: June 09, 2025
Reply from FlyHugz™
Hello Jeremy,
That’s amazing to hear — thank you for sharing! 💤✈️ Layovers can be brutal, but we’re so glad your FlyHugz gave you the comfort you needed to recharge. Wishing you many more restful journeys ahead! 💖
Thanks,
FlyHugz Team
Advertisement
My partner and I each got one
My partner and I each got one , we ended up fighting over it, so we’re ordering another! Total must-have for travel.
Date of experience: April 24, 2025
Hello to be really honest with this…
Hello to be really honest with this company Flyhugz I have tried many times to contact them at their email they have provided if the customer needs support. NO ONE has responded. It has nearly a month now and still no response. It's becoming very frustrating that there has been no reply and they keep dismissing my emails and have the hide to send feedback emails.
Can someone please respond.
Thank you kindly.
Date of experience: May 28, 2025
Reply from FlyHugz™
Hello,
Thank you for reaching out, and we’re truly sorry for the frustration and lack of communication you've experienced. This is absolutely not the experience we want our customers to have.
We’ve recently faced an unexpected surge in order volume along with international shipping and customs delays, which unfortunately affected both delivery timelines and our response times. We sincerely apologize if your earlier emails went unanswered — it’s possible they were missed or filtered incorrectly, and that’s completely on us.
Please allow us the opportunity to make things right. Kindly resend your message to support@flyhugz.com with the subject line: “Urgent – No Response Received” and include your order number so we can prioritize it immediately. If your concern is about delivery, we’ll make sure to provide you with a clear update, including tracking if applicable.
Thank you again for your patience — we are listening and working hard to improve.
Thanks,
FlyHUgz Team
Finally found a pillow that doesn’t
Finally found a pillow that doesn’t push my head forward in an awkward way. It keeps me upright and super comfy.
Date of experience: April 19, 2025
The comfort level is on another level
The comfort level is on another level. I’ve used plenty of neck pillows but this one feels custom-made.
Date of experience: May 13, 2025
Advertisement
The fabric is so soft
The fabric is so soft, it honestly feels like a cloud around your neck. I almost forgot I was wearing it.
Date of experience: April 15, 2025
Reply from FlyHugz™
Hello Paul,
That’s such a lovely way to describe it — thank you! 🌥️ We’re so glad the softness made it feel like a cloud around your neck. Comfort without even noticing it — that’s exactly what we aim for! ✨ Safe and cozy travels always 💕✈️
Thanks,
FlyHugz Team
This is hands down the best travel
This is hands down the best travel pillow I’ve ever owned. Super soft, perfectly supportive, and stylish too.
Date of experience: June 10, 2025
I take a lot of weekend getaways and
I take a lot of weekend getaways and this makes every journey feel like first class , even when I’m in economy.
Date of experience: June 15, 2025
So glad it comes with a sleep mask and
So glad it comes with a sleep mask and travel bag option. Makes it feel like a full relaxation kit.
Date of experience: June 11, 2025
Advertisement
It hugs your neck without feeling bulky
It hugs your neck without feeling bulky or heavy. I actually forgot to take it off after landing once!
Date of experience: June 15, 2025
Reply from FlyHugz™
Hello Sawyer,
That’s the best kind of compliment! 😊 We're so glad it felt that natural and comfy — exactly what we designed it for. Thanks for flying (and landing!) with FlyHugz! 💺💤✨
Thanks,
FlyHugz Team
My teen used it on a school trip and
My teen used it on a school trip and said it was the only thing that helped her sleep on the bus. Instant win.
Date of experience: June 21, 2025
Honestly
Honestly, it’s become my go-to even at home for quick naps on the couch. It’s that comfortable.
Date of experience: June 13, 2025
Reply from FlyHugz™
Hello Holden,
We love hearing that! 🥰 FlyHugz isn’t just for planes — it’s perfect for couch naps, road trips, and even work breaks. So glad it’s become your everyday comfort buddy! 💕🛋️😴
Thanks,
FlyHugz Team
As someone who struggles with travel
As someone who struggles with travel anxiety, the comfort of this pillow really helped me relax and fall asleep faster.
Date of experience: June 18, 2025
Advertisement
The breathable material makes it
The breathable material makes it perfect for both warm and cold climates , no sweaty neck
Date of experience: June 14, 2025
I’ve recommended FlyHugz to all my
I’ve recommended FlyHugz to all my coworkers who travel for business. It’s become my must-pack item.
Date of experience: June 15, 2025
I didn’t expect much
I didn’t expect much, but wow , it’s way better than anything I’ve bought at the airport.
Date of experience: June 16, 2025
Reply from FlyHugz™
Hello Levi,
That means a lot — thank you! 🙌 Airport pillows can’t compete once you’ve tried FlyHugz 😉 We're so glad it exceeded your expectations and made a difference in your travel comfort! ✈️💤
Thanks,
FlyHugz Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.