I ordered the Down Feather Pillow during the 25% off sale but didn't realize spending $150 would get me free slippers. Even without the extra gift, the pillow's quality is top-notch, and I'm sleeping... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
We were joking about picking out throw pillows like old married people, and somehow this one ended up being genuinely life-improving. It’s soft, cool, and subtly luxe.
I purchased two standard soft fluff down alternative pillows plus added a Pillow ProtectPlus 10-yr warranty on April 10, 2025. After sleeping on them for a couple of months they are not firm enough f... See more
Company replied
The dimensions were accurate online, but in person, it felt a touch daintier than I imagined. It grew on me quickly though — especially because it looks so crisp on the bed.
Company replied
Company details
- #13 of 14 best companies in Mattress Store
- #5 of 6 best companies in Bed Shop
- #36 of 42 best companies in Bedroom Furniture Store
- #153 of 174 best companies in Furniture Store
Contact info
United States
- fluff.co
3.9
Great
489 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
Guests always ask where I got it
Date of experience: June 24, 2025
Advertisement
Missed the free slippers promotion but still satisfied
I ordered the Down Feather Pillow during the 25% off sale but didn't realize spending $150 would get me free slippers. Even without the extra gift, the pillow's quality is top-notch, and I'm sleeping better than ever. Next time, I'll pay closer attention to the promotions!
Date of experience: June 27, 2025
Reply from fluff.co
Hi Sydney,
Thanks so much for your thoughtful review! We’re glad to hear the pillow is delivering on comfort and helping you sleep better — that’s what we love to hear.
We appreciate the heads-up about the promo confusion, and we’ll make sure your feedback is passed along to the team. If there’s ever anything we can help clarify or improve, don’t hesitate to reach out.
– FluffCo Team
Amazing comfort and great quality.
Amazing comfort and great quality.
A pillow that doubles as decor
Date of experience: June 22, 2025
Our baby prefers this over his nursery pillow
Not even kidding. We set it down on the play mat and he crawled over and just laid there. Might have to order a toddler-safe version soon.
Date of experience: June 05, 2025
Reply from fluff.co
Hi Jasmine,
This absolutely made our day — thank you for sharing! We love knowing the pillow’s a hit with the littlest member of the family too. A toddler-friendly version is a great idea (noted!), and we’re so happy it’s bringing comfort all around.
Wishing you and your family plenty of cozy moments!
– FluffCo Team
Bought these as a peace offering after a roommate dispute
We argued over furniture last month. I bought us both one of these pillows as a gesture. She loved it. Now we both agree the vibe has improved.
Date of experience: June 19, 2025
Reply from fluff.co
Hi Hayden,
This might be one of our favorite use cases yet — we love that the pillow helped bring a little peace and positivity back to the space! Thoughtful move, and we’re glad it was a hit all around.
Thanks for sharing this moment with us.
– FluffCo Team
Advertisement
First time hosting my parents — they asked what brand the pillows were
I was nervous about impressing them. My dad called them “fancy without trying,” which is basically his highest praise. Felt like a win.
Date of experience: June 26, 2025
We’re expecting, and this became my mid-trimester life saver
I didn’t want a full pregnancy pillow setup yet, so I tried this instead. It's the perfect size and firmness for those weird side-sleeping angles.
Date of experience: June 26, 2025
Reply from fluff.co
Hi Sierra,
Congratulations, and thank you so much for your wonderful review! We’re so glad to hear the pillow’s been a helpful part of your journey — especially during those tricky sleep transitions.
Wishing you all the comfort and rest you need in the months ahead!
– FluffCo Team
Gave one to my teenage son — he actually thanked me
That never happens. He said it made his bed feel more like a “cool space.” I might buy a few more just for the peace that followed.
Date of experience: June 27, 2025
A minor detail: the tag was on the outside, not inside
It’s comfortable, yes, but that exterior tag placement felt like a small oversight. I snipped it off, and it’s been great ever since.
Date of experience: June 26, 2025
Advertisement
Good for side sleepers, but might be too high for some
As a side sleeper, I love the support this pillow gives. My husband, who sleeps on his back, finds it a bit too high.
Date of experience: June 08, 2025
Reply from fluff.co
Hi Bella,
Thanks so much for sharing your experience — we’re glad to hear the pillow has been a great match for your sleep style! We know preferences can vary, so your note about different sleep positions is super helpful.
If you’d like help finding the best fit for your husband, feel free to reach out to us at hello@fluff.co — we’d be happy to recommend the right variation.
– FluffCo Team
First purchase together as a married couple
We were joking about picking out throw pillows like old married people, and somehow this one ended up being genuinely life-improving. It’s soft, cool, and subtly luxe.
Date of experience: June 26, 2025
Held up through a night of breastfeeding and accidental spills
There was milk. There were tears. There was exhaustion. The pillow stayed dry thanks to the cover, fluffed up again the next morning, and kept me sane.
Date of experience: June 25, 2025
Guests always ask where I got it
I put these in my guest room, and every visitor asks where I bought them. They look and feel high-end.
Date of experience: June 13, 2025
Advertisement
Great for my lower back
I use it as lumbar support while working from home, and it helps a lot. Soft but firm enough to provide some structure.
Date of experience: June 16, 2025
Reply from fluff.co
Hi Harper,
Thanks so much for your review! We're glad to hear the pillow is making a difference in your work-from-home setup — lumbar support can go a long way, and we’re happy it’s doing the trick.
If there’s anything we can do to make your experience even better, feel free to reach out anytime!
– FluffCo Team
Beautiful pillow, arrived a day late to our baby shower
It was meant to be part of our nursery gift setup, but delivery lagged a bit. Still, once it arrived, it absolutely elevated the room. Soft, serene, and totally photogenic.
Date of experience: June 19, 2025
Reply from fluff.co
Hi Ainsley,
Thank you so much for your kind words — we’re thrilled to hear the pillow brought such a calming and beautiful touch to the space. We’re sorry it didn’t arrive in time for the special occasion, and we truly appreciate your patience.
If there’s anything we can do to better support you moving forward, please feel free to reach out — we’re always here to help.
– FluffCo Team
Excellent gift for my sister who works nights
She’s a nurse, sleeps during the day, and is super picky about pillows. She texted me a full review unprompted and said it’s the first one she doesn’t toss halfway through the night.
Date of experience: July 01, 2025
Reply from fluff.co
Hi Olivia,
This is so heartwarming — thank you for sharing! We’re honored that the pillow has been a hit, especially with someone who knows the value of good rest. Sounds like it’s truly earned a spot in your sister’s routine.
We appreciate your thoughtful gift choice and support!
– FluffCo Team
New parents, new pillows, new sleep goals
We had our first baby two months ago and sleep is rare these days. This pillow doesn’t fix that, but it does make the 3 hours of sleep we do get feel way more restorative.
Date of experience: June 26, 2025
Advertisement
The zipper was hidden so well I thought it was seamless
Didn’t even notice the zipper until I needed to adjust the fill. It’s hidden perfectly. Makes the design look so clean and intentional. Impressive attention to detail.
Date of experience: June 25, 2025
Slight mark on arrival, turned into a cool DIY
There was a faint ink mark on the edge — not worth a return, but noticeable. I stitched a tiny linen patch over it and now it looks like custom embroidery. Weirdly happy with how it turned out.
Date of experience: June 22, 2025
Helped me through recovery
I had to rest in bed for a couple of weeks due to an injury, and this pillow made a huge difference. Super comfortable and supportive in all the right ways.
Date of experience: June 10, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.