FlexScreen Retail Reviews 1,373

TrustScore 4.5 out of 5

4.4

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the ease of ordering and installation, highlighting the effectiveness of the measuring tool provided. Many found the screens to be a perfect fit, durable, and a significant improvement over traditional options. Consumers also value the prompt customer service, with representatives readily available to assist with any issues or questions. People have praised the fast delivery and excellent packaging. The ordering process is considered simple, with clear instructions and helpful videos available. Overall, reviewers are highly satisfied with the quality of the product and the company's commitment to customer satisfaction.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

I was going to order a FlexScreen years ago to replace a screen and frame that was a complete mess. However, what stopped me was the measuring and knowing that if I measured incorrectly, we were out... See more

Rated 5 out of 5 stars
Verified

Love, love, love these screens! Ordering was easy - what a fantastic measuring tool ! I measured 3x to be sure! The screens are a great fit. They are so durable. I love how easily they are to insta... See more

Rated 5 out of 5 stars
Verified

The screens are extremely precise and well built. FlexScreen also provides an accurate way to measure with detailed instructions. The screens are also very easy to install and very worth the cost!

Rated 3 out of 5 stars
Verified

I used the flex measuring tool and unfortunately this caused the screen measurement to be wrong. I should have used my screen measurement and it would have fit perfectly. I should have trusted my gu... See more


Company details

  1. #2 of 3 best companies in Screen Store

Written by the company

The World's First and Only Flexible Window Screen


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

This product is NOT a gimmick and really works!

I was going to order a FlexScreen years ago to replace a screen and frame that was a complete mess. However, what stopped me was the measuring and knowing that if I measured incorrectly, we were out of luck. Now, a tool is used so you are sure to measure properly. A video using the tool would be helpful (maybe FlexScreen can make one), but the instructions are very clear.

Date of experience: June 27, 2025

Rated 5 out of 5 stars
Verified

Precisely built and well made product

The screens are extremely precise and well built. FlexScreen also provides an accurate way to measure with detailed instructions. The screens are also very easy to install and very worth the cost!

Date of experience: June 26, 2025

Rated 5 out of 5 stars
Verified

Love, Love, Love My New Screens!

Love, love, love these screens! Ordering was easy - what a fantastic measuring tool ! I measured 3x to be sure! The screens are a great fit. They are so durable. I love how easily they are to install and remove, and the look is fantastic! I appreciated the questionnaire to help me know which screen would work best for me. So satisfied! Thanks FlexScreen!

Date of experience: June 26, 2025

Rated 3 out of 5 stars
Verified

Right tool wrong measurement

I used the flex measuring tool and unfortunately this caused the screen measurement to be wrong. I should have used my screen measurement and it would have fit perfectly. I should have trusted my gut indtinct

Date of experience: June 25, 2025

Rated 5 out of 5 stars
Verified

Excellent customer service

Excellent customer service. I botched my measurements and they helped me reorder correctly with a discount. The new screen is great.

Date of experience: June 24, 2025

Rated 5 out of 5 stars
Verified

Loved the ease of the process

Loved the ease of the process! Everything done on line - no pushy sales people. Screens arrived well packaged and really WERE simple to install. It's such a pleasure to be able to open my windows and not have bugs sneaking around the edges.

Date of experience: June 03, 2025

Rated 1 out of 5 stars

No,just No

Way too long to receive screens. Two weeks to receive measuring tool. And another 3weeks to receive screens. Measuring tool is garbage. Anything that has a bow to it does not provide an accurate measurement. I will never buy these again. And yes. I have not even received my screens yet. Even if they are 100% perfect the ordering process is no where near the value of the price and fit. Look elsewhere.

Date of experience: June 07, 2025

FlexScreen Retail logo

Reply from FlexScreen Retail

Hello Greg, Your order was placed on May 14th, and the measuring tool was delivered on May 20th. It did ship out the day after your order was placed, and did arrive within the 2-5 business day window that USPS gives. In terms of your FlexScreens, they were produced and delivered in 14 business days of us receiving your measurement. This is within our shipping time frame of 10-15 business days. We do apologize that you're unhappy with the shipment times, but this is a custom-made product and requires time to be produced.

Rated 5 out of 5 stars
Verified

I’ve been deliberating ordering flex…

I’ve been deliberating ordering flex screens and took advantage of their sale. The process from beginning to end was fairly easy. It took me awhile to find time to get the measurements for all my screens, but I appreciated the emails reminders. Once delivered the installation was simple. I would recommend flex screens.

Date of experience: May 05, 2025

Rated 1 out of 5 stars
Verified

Screens don’t fit

I made 2 separate order first without the measuring device flex screen provides, both screens too large for the windows, I made a second order using the measuring device the flex screen process recommended I reduce the size of each screens from my exact measurements, both screens are too small. It is unfortunate because the product seems like a really good one but unfortunately these screens I have do not fit.

Date of experience: May 06, 2025

FlexScreen Retail logo

Reply from FlexScreen Retail

Hello Nicolas,

We're sorry to hear your screens aren't fitting properly. Please contact our customer service team, and they can help you get the correct measurements and go over replacement options. Please reach back out to us at customerservice@flexscreenretail.com or by calling 1-888-626-0735 Monday-Friday 8:00-4:30.

Rated 5 out of 5 stars
Verified

Everything about buying these screens…

Everything about buying these screens was very easy, from measuring with the special tool shipped quickly to me, to ordering, receiving them fairly quickly and installing them myself. They fit like a dream and popped into place so easily! I highly recommend Flexscreen - 5 stars all around!

Date of experience: May 06, 2025

Rated 5 out of 5 stars
Verified

My experience with Flex Screen was extremely positive!

My experience with Flex Screen was extremely positive. from beginning to end. While placing my order, I needed help re: shipping. A customer service person responded to my email quickly and directly and gave me exactly the help I needed. Then, the measuring process was great--I was sure I'd mess it up but the tool made it foolproof. Finally, the installation was a breeze! I was sure I wouldn't be able to figure it out myself but after watching one 3 minute video, I installed all 3 of my screens in under 5 minutes! They fit perfectly and the process was so simple.

Date of experience: April 30, 2025

Rated 5 out of 5 stars
Verified

The screens are amazing

The screens are amazing. We have always had 1/2 screens on our house, but we always open the top half of the windows. Then they tended to slide down. We are loving the full screens. We also wanted to be able to remove them when needed. Home run!!! It was easy to measure with the provided tool and easy to order. Order came in about 10 days. We are already recommending to others. Thanks!!

Date of experience: May 02, 2025

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