I was going to order a FlexScreen years ago to replace a screen and frame that was a complete mess. However, what stopped me was the measuring and knowing that if I measured incorrectly, we were out... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Love, love, love these screens! Ordering was easy - what a fantastic measuring tool ! I measured 3x to be sure! The screens are a great fit. They are so durable. I love how easily they are to insta... See more
The screens are extremely precise and well built. FlexScreen also provides an accurate way to measure with detailed instructions. The screens are also very easy to install and very worth the cost!
I used the flex measuring tool and unfortunately this caused the screen measurement to be wrong. I should have used my screen measurement and it would have fit perfectly. I should have trusted my gu... See more
Company details
- #2 of 3 best companies in Screen Store
Written by the company
The World's First and Only Flexible Window Screen
Contact info
140 John James Audubon Parkway Suite 102 , 14228, Amherst , United States
- 888-626-0735
- customerservice@flexscreen.com
- flexscreenretail.com
Replied to 77% of negative reviews
Typically replies within 2 weeks
This product is NOT a gimmick and really works!
I was going to order a FlexScreen years ago to replace a screen and frame that was a complete mess. However, what stopped me was the measuring and knowing that if I measured incorrectly, we were out of luck. Now, a tool is used so you are sure to measure properly. A video using the tool would be helpful (maybe FlexScreen can make one), but the instructions are very clear.
Date of experience: June 27, 2025
Precisely built and well made product
The screens are extremely precise and well built. FlexScreen also provides an accurate way to measure with detailed instructions. The screens are also very easy to install and very worth the cost!
Date of experience: June 26, 2025
Caution you will be stuck with no return option!
The instructions to measure are not helpful.
Caution you will be stuck with no return option!
Date of experience: June 26, 2025
They seem cheap and gap on each side…
They seem cheap and gap on each side and waffle. The frame part fits perfectly but they don’t stay rigid top to bottom. I’m sorry I bought all 6 and Would never buy again or recommend them.
Date of experience: June 26, 2025
Love, Love, Love My New Screens!
Love, love, love these screens! Ordering was easy - what a fantastic measuring tool ! I measured 3x to be sure! The screens are a great fit. They are so durable. I love how easily they are to install and remove, and the look is fantastic! I appreciated the questionnaire to help me know which screen would work best for me. So satisfied! Thanks FlexScreen!
Date of experience: June 26, 2025
Right tool wrong measurement
I used the flex measuring tool and unfortunately this caused the screen measurement to be wrong. I should have used my screen measurement and it would have fit perfectly. I should have trusted my gut indtinct
Date of experience: June 25, 2025
Excellent customer service
Excellent customer service. I botched my measurements and they helped me reorder correctly with a discount. The new screen is great.
Date of experience: June 24, 2025
Flex Screens are awesome!
Flex Screens are awesome!! So easy to use.
Date of experience: June 24, 2025
My order was apparently shipped and…
My order was apparently shipped and delivered before I submitted my screen measurements. Now the order is lost in space and no reply about fulfilling my order.
Date of experience: June 27, 2025
Loved the ease of the process
Loved the ease of the process! Everything done on line - no pushy sales people. Screens arrived well packaged and really WERE simple to install. It's such a pleasure to be able to open my windows and not have bugs sneaking around the edges.
Date of experience: June 03, 2025
No,just No
Way too long to receive screens. Two weeks to receive measuring tool. And another 3weeks to receive screens. Measuring tool is garbage. Anything that has a bow to it does not provide an accurate measurement. I will never buy these again. And yes. I have not even received my screens yet. Even if they are 100% perfect the ordering process is no where near the value of the price and fit. Look elsewhere.
Date of experience: June 07, 2025

Reply from FlexScreen Retail
Helpful when screen didn’t fit
Date of experience: May 28, 2025
I’ve been deliberating ordering flex…
I’ve been deliberating ordering flex screens and took advantage of their sale. The process from beginning to end was fairly easy. It took me awhile to find time to get the measurements for all my screens, but I appreciated the emails reminders. Once delivered the installation was simple. I would recommend flex screens.
Date of experience: May 05, 2025
Screens don’t fit
I made 2 separate order first without the measuring device flex screen provides, both screens too large for the windows, I made a second order using the measuring device the flex screen process recommended I reduce the size of each screens from my exact measurements, both screens are too small. It is unfortunate because the product seems like a really good one but unfortunately these screens I have do not fit.
Date of experience: May 06, 2025

Reply from FlexScreen Retail
Everything about buying these screens…
Everything about buying these screens was very easy, from measuring with the special tool shipped quickly to me, to ordering, receiving them fairly quickly and installing them myself. They fit like a dream and popped into place so easily! I highly recommend Flexscreen - 5 stars all around!
Date of experience: May 06, 2025
Fit well but was assuming that clips…
Fit well but was assuming that clips would be included as these franes dont have tracks so nay blow out easily
Date of experience: May 05, 2025
My experience with Flex Screen was extremely positive!
My experience with Flex Screen was extremely positive. from beginning to end. While placing my order, I needed help re: shipping. A customer service person responded to my email quickly and directly and gave me exactly the help I needed. Then, the measuring process was great--I was sure I'd mess it up but the tool made it foolproof. Finally, the installation was a breeze! I was sure I wouldn't be able to figure it out myself but after watching one 3 minute video, I installed all 3 of my screens in under 5 minutes! They fit perfectly and the process was so simple.
Date of experience: April 30, 2025
The screens are amazing
The screens are amazing. We have always had 1/2 screens on our house, but we always open the top half of the windows. Then they tended to slide down. We are loving the full screens. We also wanted to be able to remove them when needed. Home run!!! It was easy to measure with the provided tool and easy to order. Order came in about 10 days. We are already recommending to others. Thanks!!
Date of experience: May 02, 2025
Exactly what I ordered and they did…
Exactly what I ordered and they did exactly what’s advertised.
Date of experience: May 02, 2025
The screens fit perfectly and appear to…
The screens fit perfectly and appear to be high quality. I will definitely be ordering more as my budget allows.
Date of experience: May 02, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.