Verified
Pretty disappointed with my order. It took a long time to come and only received one out of two items. This shirt was massive, not a women’s fit either - so the sizing and cut isn’t representa... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
A couple a week after my ordering, I saw that it was sent back... I contacted flannelgo and they answered immediately that they have to send it another way! Two weeks lately I got my ordering and I... See more
Company replied
Verified
Free hooded flannel shirt jacket with nice soft lining is what makes this company Flannelgo a good company selling quality products . This program rewarding customers with free quality products especi... See more
Company replied
Verified
Everything was seamless - from placing the order to the delivery to how much we love the product. It’s the perfect shirt to grab and wear when the weather gets a bit cooler, and it will be our favorit... See more
Company replied
Company details
- #100 of 724 best companies in Clothing Store
- #11 of 22 best companies in Children's Clothing Store
- #28 of 80 best companies in Men's Clothing Store
- #34 of 127 best companies in Women's Clothing Store
- #2 of 7 best companies in Youth Clothing Store
Written by the company
At FlannelGo, we offer a wide range of clothing items for adventurers of all ages, including flannel jackets, plaid shirts, vests, cardigans, ponchos, and much more. We embodies the spirit of adventure, encouraging our customers to explore the great outdoors while feeling comfortable and confident in their attire. Join us on our journey to the great outdoors and discover the comfort and style of Flannel clothing today.
Contact info
United States
- support@flannelgo.com
- flannelgo.com
4.5
Excellent
154 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Plaid shirt
Well made, lovely fit and it’s colour is just as it is in the pictures. Arrived promptly and well wrapped. Beautiful shirt 😍
Date of experience: June 06, 2025
Advertisement
Verified
Great fabrics and the whole experience…
Great fabrics and the whole experience was a perfect! Thank you
Date of experience: June 04, 2025
Verified
Pretty disappointed with my order
Pretty disappointed with my order. It took a long time to come and only received one out of two items.
This shirt was massive, not a women’s fit either - so the sizing and cut isn’t representative to the product. The shirt itself is lovely, and would be great for a guy.
Was told the second shirt hadn’t even been made yet and was offered another size before shipping but it’s not going to fit as hoped as it’s not a female cut.
I’ve requested a refund on the second shirt.
Date of experience: June 04, 2025
Reply from FlannelGo
We're truly sorry to hear about your experience, and we completely understand your frustration.
Due to limited inventory on our new color options, we currently have to produce some styles individually, which can unfortunately lead to delays. We sincerely appreciate your patience and understanding on this.
As for the second shirt, we’ve already processed the refund as requested—you should receive the confirmation shortly.
We are very sorry that the fit of the first shirt did not meet your expectations. Our sizes are US standard sizes, and the actual product may vary slightly, but overall we rarely receive feedback on sizing issues. Your feedback is very helpful to us and we will work hard to improve the problem.
Please don’t hesitate to reach out if there’s anything else we can do to make things right. We truly value your support and hope to have the chance to serve you better in the future.
Best regards,
FlannelGo Team
Verified
I ordered for the 1st time
I ordered for the 1st time, it was easy! Due to being a sale item, they sold out but assured me that they would honour the price and ship as soon as possible. (Which they did) The only downside is that the size was generous and fits a little large. I am wearing it but will order a size smaller next time. Well made, I am sure it will last a long time!
Date of experience: May 12, 2025
Reply from FlannelGo
Thank you so much for your kind words and thoughtful feedback! We're really glad to hear that your first experience went smoothly and that you're happy with the quality of the item.
Thanks also for letting us know about the sizing — we totally understand, and going one size down next time sounds like a great idea. If you ever need help with sizing or anything else, feel free to reach out — we’re always here to help.
We truly appreciate your support and look forward to serving you again soon!
Best regards,
FlannelGo Team
Verified
Well made flannel jacket and recieved…
Well made flannel jacket and recieved in a timely manner.
Date of experience: May 10, 2025
Reply from FlannelGo
Thanks so much! We're happy you’re enjoying the jacket. Let us know if we can help with anything else!
Best regards,
FlannelGo Team
Advertisement
Verified
Problems with shipping
A couple a week after my ordering, I saw that it was sent back... I contacted flannelgo and they answered immediately that they have to send it another way!
Two weeks lately I got my ordering and I am very satisfied with my shirt!
Date of experience: May 05, 2025
Reply from FlannelGo
Thank you so much for your kind message! We’re truly sorry again for the initial hiccup with the delivery, but we’re really glad it all worked out in the end. It means a lot to hear that you’re happy with your shirt — your patience and understanding didn’t go unnoticed. If you ever need anything or have questions in the future, we’re always here to help. Enjoy your flannel and thanks again for choosing FlannelGo! 😊
Best regards,
FlannelGo Team
Verified
Reply from FlannelGo
Thank you for your wonderful comments. We feel that our continuous efforts have been recognized. We will continue to work hard!
Best regards,
FlannelGo Team
Verified
Flannelgo Product
The sweater was a great color and wonderful material as a gift for a friend.
Date of experience: May 05, 2025
Reply from FlannelGo
We are glad to hear that you approve of the color and material of our product! The happiest thing about a gift is that the recipient is satisfied. Thank you for sharing!
Best regards,
FlannelGo Team
Verified
Delivery took the amount of time that…
Delivery took the amount of time that was said. Product received is of high quality. Very pleased
Date of experience: May 10, 2025
Reply from FlannelGo
Thank you so much for your kind words! We’re really happy to hear the delivery went smoothly and that you’re pleased with the quality. Let us know if there’s anything else we can do for you!
Best regards,
FlannelGo Team
Advertisement
Verified
Happy with my order
Happy with my order. First time ordering. Very good quality! Hope to order again some time.
Date of experience: May 08, 2025
Reply from FlannelGo
Thank you so much for your kind words! We're really happy to hear you’re pleased with your order. Looking forward to having you back again anytime! Wish you all the best!
Best regards,
FlannelGo Team
Verified
I love everything FlannelGo!
I love everything FlannelGo!
Best flannels ever. Great quality, beautiful patterns, sizes for the whole family, and great prices!
The best!
Date of experience: April 08, 2025
Reply from FlannelGo
Thank you for your love for FlannelGo! It is our great honor to integrate classic tailoring and colorful patterns into every garment and provide warm and inclusive size options for every customer. Your "The best" evaluation is the best affirmation of our insistence on balancing quality and affordability.
Best regards,
FlannelGo Team
Verified
The flannel jacket I order arrived in…
The flannel jacket I order arrived in the time frame it was given to be delivered. It was at a good cost. And the jacket looks amazing, fits perfectly and is very warm. It will be perfect for next winter
Date of experience: April 07, 2025
Reply from FlannelGo
Thank you for choosing FlannelGo! We are always committed to combining quality with affordability, and we are encouraged by your recognition. The classic fleece design with skin-friendly lining is designed to lock in every bit of warmth for you in the cold winter. Whether it is snowing or sunny, I hope this jacket will accompany you to write a comfortable story in the next winter.
If you have any dressing inspiration or care questions in the future, please feel free to share with us. I wish you can meet warmth unexpectedly in every season.
Best regards,
FlannelGo Team
Verified
Reply from FlannelGo
We truly appreciate your kind words! It means a lot to us that you’re enjoying the products. If you ever need recommendations or assistance, we're always here to help.
Best regards,
FlannelGo Team
Advertisement
Verified
Return policy was great!
Return policy was great! There were no issues with processing a return.
Date of experience: April 07, 2025
Reply from FlannelGo
Thank you for your approval of our return policy! We are always committed to providing customers with efficient and convenient service experience. If you have any other needs or suggestions in the future, please feel free to contact our customer service team. Your satisfaction is our greatest motivation to continuously optimize our service, and we look forward to providing you with an excellent shopping experience again.
Best regards,
FlannelGo Team
Verified
Free hooded flannel shirt jacket with…
Free hooded flannel shirt jacket with nice soft lining is what makes this company Flannelgo a good company selling quality products . This program rewarding customers with free quality products especially is today's world is great👍
Date of experience: April 07, 2025
Reply from FlannelGo
Thank you so much for your great review and thoughtful feedback! We're glad you enjoyed our Hooded Flannel Shirt Jacket. At FlannelGo, we're committed to providing durable, stylish products - it means a lot to us to be recognized for our efforts. Thanks again for being a part of the FlannelGo community!
Best regards,
FlannelGo Team
Verified
Reply from FlannelGo
Thank you so much! We’re glad you’re enjoying it! If you have any further questions, please feel free to contact us!
Best regards,
FlannelGo Team
Verified
Nice quality clothing
Nice quality clothing, at an affordable price. Simple transaction with good communication and delivery
Date of experience: April 04, 2025
Reply from FlannelGo
Thank you for your support and recognition of our brand! We are always committed to providing high-quality fabrics and classic designs while ensuring transparent and reasonable prices. Efficient communication and logistics experience are our commitment to every customer. Your satisfaction is our driving force, and we look forward to continuing to present you with trustworthy clothing choices in the future.
Best regards,
FlannelGo Team
Advertisement
Verified
Everything was seamless
Everything was seamless - from placing the order to the delivery to how much we love the product. It’s the perfect shirt to grab and wear when the weather gets a bit cooler, and it will be our favorite for family hikes and outdoor adventures in the fall and winter months.
Date of experience: March 08, 2025
Reply from FlannelGo
Thank you so much for your great review! So glad everything went well and you enjoyed the shirt. So glad it's a top choice for you and your family's cozy adventures in cooler weather. Wishing you many great memories with it! 😊🍂
Best regards,
FlannelGo Team
Verified
My shirt fits well but not as good as…
My shirt fits well but not as good as my previous shirt that I purchased.
Date of experience: March 05, 2025
Reply from FlannelGo
Thank you for your feedback! I'm glad to hear that the shirt fits me well. We appreciate you sharing your thoughts and will share this with our production department for improvement and strengthening quality control.
Best regards,
FlannelGo Team
Verified
Great quality and customer service
Great quality and customer service! Stand by your products 👏
Date of experience: March 10, 2025
Reply from FlannelGo
Thank you for your recognition. We will continue to work hard, looking forward to your next visit.
Best regards,
FlannelGo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.